My wedding rings are gone!

posted 2 years ago in Rings
Post # 2
Member
1119 posts
Bumble bee

Kacie209:  That’s awful! I’m so sorry. at least they are taking full responsibility and sorting it out though

Post # 3
Member
6884 posts
Busy Beekeeper
  • Wedding: March 2014 - A castle!

Kacie209:  That is HORRIBLE 🙁 So sorry to hear that. I think they should do something extra besides just replacing them, since you’ve lost all of the sentimental value. I think you should get some extra in store credit or SOMETHING. I don’t know, it just doesn’t seem like they aren’t exactly making the situation “whole” if you can never get your rings back. Maybe they could solder them for you for free?

Post # 4
Member
1055 posts
Bumble bee
  • Wedding: September 2013

Wow!  That’s terrible and unbelievably frustrating, I’m sure. 🙁

Post # 5
Member
1622 posts
Bumble bee
  • Wedding: October 2014 - Cape May

Kacie209:  I am so sorry because this is absolutely the last thing you want as your wedding comes closer. I think you should be entitled to an upgrade as incentive to keep you on as a loyal customer. It’s good customer service to make up for a theft on their end. At least you will be married with the new set even if it’s not the same ring he proposed with. 

Post # 7
Member
6884 posts
Busy Beekeeper
  • Wedding: March 2014 - A castle!

Kacie209:  Have you asked if they have reviewed their survielance cameras to see if they can find out if it was an employee? I honestly wouldn’t even trust them after that happened, and especially if they couldn’t find out who did it. Did you file a police report? 

Post # 8
Member
2169 posts
Buzzing bee

Kacie209:  I’m so sorry that the rings were stolen. I cannot imagine how shocking and stressful that must be to hear right before your wedding! I’m glad that Zales is trying to make this right and taking full responsibility. It’s horrible that someone from a mail service would have opened a box and stolen the rings inside. I sincerely hope that there’s an investigation within the mail carrier as to how this happened and the person is caught before they have a chance to do this again.

On the bright side, even though the original engagement ring is gone, these new rings are the rings that you will be married with and therefore will always have sentimental value to you and your future husband.

Post # 9
Member
8604 posts
Bumble Beekeeper
  • Wedding: December 2013

Awww that’s awful!! At least they are going to make things right. But i know its not the same. At this point there is nothing you can do to change it so try not to let this hurdle get in the way of your upcoming special day. Everything will turn out fine. And on the bright side of things,  your getting brand spanking new rings!!

Post # 10
Member
2169 posts
Buzzing bee

FutureDrAtkins:  I assumed it happened during shipment (on the mail carrier’s watch), since she said that the package arrived empty.

I also assumed that Zales as a company keeps excellent records of who handles what, being that they are a jewelry company and an inside job like this would be terrible for their business.

But now that I see it from your view, it’s not clear when the theft occurred and OP should try to find out if she doesn’t already know.

Post # 11
Member
6884 posts
Busy Beekeeper
  • Wedding: March 2014 - A castle!

MissMarple:  Hm, good point. If the package was sealed on arrival it could either be that the rings were taken out at the store and the package was sent empty, or that the mail carrier opened the package took them out and then resealed it. It’s anybody’s guess, really. I’m sure that Zales will be following through with some sort of investigation because in the end, they are the ones that will be losing money.

Post # 13
Member
6884 posts
Busy Beekeeper
  • Wedding: March 2014 - A castle!

Kacie209:  That is horrible 🙁 And another reason why people should ship UPS 😉

Post # 14
Member
82 posts
Worker bee
  • Wedding: April 2014

Kacie209:  ugh good luck and get on top of it. I had the worst experience with a birthday gift from there. They messed up the order two times and the third time the stone didn’t even stay in!

Just keep pestering them and asking for the highest person you can talk to!

Post # 15
Member
2169 posts
Buzzing bee

Kacie209:  Wow that’s horrible. I’m so sorry that this happened to you. Sending internet hugs!

FutureDrAtkins:  I think every mail service is prone to stuff like this. I’ve had to file a couple claims on Amazon for goods that were shipped but never delivered by UPS. They refunded me right away and that was nice, but it’s still annoying.

The only case I personally know of jewelry going missing happened a few years ago when a family friend tried to send a pair of diamond and sapphire earrings to her daughter who was in college for her birthday via USPS and that package disappeared somewhere along the way. Luckily said friend had insured the package for what it was worth and was able to replace the earrings, but she was very upset that it disappeared. Sometimes sending jewelry is unavoidable like in the OP’s case, but I think sending packages in general presents a level of risk.

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