Post # 1
I’II try to keep this as short as possible. My wedding was on the 5th of this month. I had hired someone to do the bridal party make-up. I’ve know her for years, she is a former co-worker and I’d say close aquantance. She is now the owner of a local spa. She arrived at my wedding an hour late and alone to do make-up for six of us. In addition to arrving late, she was supposed to come with another with a staff member and have the 2 of them to do everyone. As a result, my ceremony ran an hour late, I didn’t get any pro pics of me putting on my dress (which I had to do in a rush to save time), and I had to pay my photographer an extra $375 to stay after the ceremony to finish the photo’s we wanted. A week after the wedding I sent her the following email:
I haven’t had a chance to speak to you about the wedding make up until now.
First, I wanted to say that everyone looked great! I can’t wait to see the photo’s. Thank you.
I’m not exactly sure what happened the day of my wedding? I understood that 2 of you were to arrive at ____ and that all six of us would be done in about an 1.5 hrs. But you arrived alone and about an hour late.
I know things happen and 20-30 min late could have been worked around but an hour caused problems. I wasn’t able to get any professional pics of my putting on my dress as my photographer was scheduled at that time to go and take pics of ___. I put my dress on in a rush in an effort to speed things up and be able to take pics before the ceremony. In the end, our 4pm ceremony started about 5pm as we had to wait for the wedding party to get make up done plus travel time to the venue. I had to pay my photographer for extra time so she would have time to take the photo’s after the ceremony etc… This cost us an extra $375. This extra cost has eaten up a lot of the money I had budgeted for make up.
I don’t want to burn any bridges with you. I don’t feel I’m being “Bridezilla” You’ve always been great to me in the past. I also realize that your spa manager had already reduced the rate from ___ to ___. But I don’t feel given the circumstances I should be paying anywhere near___. I am disappointed but I want to work something out.
Today, I finally get a response from her today (almost 2 weeks later):
I am sorry it has taken me a long time to respond to your email. I honestly did not know what to say. It is a bad situation for both of us.
My manager _____ is no longer with me and that happened about 5 days before your wedding. As you can imagine it has left me quite understaffed and disorganized during my busy summer season.
I sincerely apologies for running late and causing a higher bill with your photographer.
It was much harder then I imagined to do the makeup out of the spa with different lighting.
I would like to get paid something. Do you have a price that you would feel happy with?
She did do the make-up and so I feel I should pay her something (not that I feel like it at this point). Personally, these excuses that she giving aren’t really my problem. IMO if you’d commited to do a wedding and something happens you have to make the wedding a priority. If that means cancelling appts at her spa so she could be there on time, I expect her to do it. My dad ran his own business and staffing issues are always a problem. You have to be prepared for the unexpected. She had 5 days to work something out? As for the lighting issues, she’s an experienced make up artist who has countless make up outcalls. Shouldn’t she have expected that the lighting may not be ideal? If she needed something she could of asked me beforehand. I heard nothing from her the 3 months before my wedding. She didn’t even apologize for coming late when she arrived late the day of. I’ve gotten an apology now and I guess it’s better than nothing. It’s done and there is nothing I can do about it. I still had a great wedding despite this (and several other things that went wrong- that’s another post). All you Bee;s seem to give great advice. I need suggestions on how to handle this?
Post # 2
I would pay her the amount you owe her less the extra time for the photographer and call it even at this point. There really is no monetary value you can put on the lost time for the pictures you wanted since they are priceless. I am sorry you had to go through this. I just wouldn’t recommend her spa or makeup services to anyone in the future and if asked I would say she is unprofessional and leave it at that.
Post # 3
i agree with PP.. Whatever you owe her, subtract the extra money you paid your photographer. And leave it at that amount. Honestly, if she was a good professional, she would have told you not to pay anything because of all the issues and being so late.
Post # 4
I agree with the first 2 PPs, and I’m sorry that happened on your wedding day, it sounds like a nightmare. At least she didn’t try to argue with you or demand you pay full price.
Post # 5
As you said, her problems are not your problems. Her manager’s resignation should have had no bearing on the fact that she agreed to provide two makeup artists for your wedding or being late.
I would send a cheque for the agreed upon amount minus the extra cost for the photographer. As the pp said, there really is no way to compensate you for the late start to the wedding or the missing pics.
Post # 6
I also agree with PPs, however, did you have any sort of contract with your MUA? We have contracts with all of our vendors so we know what to expect should something go wrong. This situation is a little tricky, but it sounds like she is completely willing to work with you. If she did such a great job, I do believe she deserves to be paid something. Good luck!
Post # 7
I agree you shouldn’t have to pay. Granted you did get the service… eventually, but that would make me furious.
It’s a hard situation if you want to maintain a friendship, but I do agree it’s not your problem if she had staffing issues. It’s her business and completely unprofessional for her to complain to you.
To maintain friendship do what PP said, give her what is owed -photographer expenses.
Post # 8
- Wedding: July 2015 - City Hall!
Another for what’s owed minus photographer expenses. Do you feel comfortable with that? Or do you still feel it’s too much?
Post # 9
If you end up not paying her a dime I wouldn’t blame you. Being an hour late really sucks on your one and only wedding day. Yes she did the make up, but she costed you a lot and not only the photographers time, but you didn’t get your pictures getting ready, and I feel so bad for your guest waiting an HOUR for your ceremony to start and not only that, but I know I only have X amount of time with my venue, and that would have ment either shelling out more money to stay longer, or just not having more party time.
Post # 10
Thanks Everyone! I think I will pay her the amount I owe her minus the $$ I paid to the photographer (I am not tipping her under these circumstances. I have included taxes). It does not come to much $28.20. Not sure how she will react.
Post # 11
bbbria: It was really disappointing. This was the most upsetting thing about my day. Just for fun here is some of the other things I had to deal with: my MOH got a black eye a few days before, my BM caught a stomach bug and gave it to my other BM (both had diarrhea and I had to run to the pharmacy) I am grateful that they both were able to make though the ceremony and most of the reception, my florist messed to the BM;s bouquets (they were indenticial to mine, not what I asked for) but they were beautiful, and it was an overcast and rainy day. But the rain did hold off long enough for us to have the ceremony outside 🙂 Stuff happens even on your wedding day. I was upset but I tried to make the best of it.
Post # 12
I would just explain to her how you came up with you present figure of $28.20. I know its not a lot, but you had to shell out extra money for the photographer. Its either she pays you for the photographer and you pay her full price (which either way she’d only have $28.20)!
Post # 13
I think I would probably still pay her at least $100 or something. She still had to haul all of her gear out and do makeup for seven people. Offering $28.20 seems like an insult.
What did you agree to pay her?
Post # 14
jennie.elliott2: I fully agree with everyone else about paying her the agreed price minus photographer costs. It doesn’t give her much money but it’s only fair under the circumstances! I’m dying to know how she responds when you break it to her. Please keep us updated!!
Post # 15
Hmmm. Yeah, I agree that $28 is not a lot and quite an insult, although she DID cost you extra money. I don’t think I would have the guts to offer that though. Since you said the photographer cost around $375 extra, that probably means you agreed to pay around $400 for the makeup service? I would probably offer her $150-$200. Because I’m a complete pushover.