Post # 1
Because of the Social Security office’s inconvenient hours versus where my office is located, I had to mail in my documents to change my name after I got married. I just got a letter from Social Security, saying that my new card would be sent in the next two weeks. Now here’s the problem: the letter was address to [my first name] [my middle name] [DH’s last name].
I filled out the form so that I would have a hyphenated last name! I don’t want to give up my name – not yet, anyway! Though I don’t have the card yet, the letter came addressed only with DH’s last name and not the hyphenated last name that I should now have based on the application.
What’s going on? Is this standard? Have they screwed up? Has anyone ever had this happen before? I can apparently use the letter to change my name at the DMV, etc, which really need to do – but it has the wrong name!
Post # 3
I would call them now to get it straightened out! They do us this for the DMV and then everything else using the DMV information.
Post # 4
I think you need to go in person to sort this out. Yes it will take away from work time but I don’t think they deal with people over the phone.
Post # 5
I agree with MissAsB, take half day and go in.
Post # 6
I’d recommend going in over a long-lunch one day. I went first thing in the morning and the office was swamped with other people like me who tried to do it “before the rush.” By the time I left, the line was pretty short.
Post # 7
Thanks. I’m going to try calling on Monday; hopefully I can get it straightened out over the phone but probably not. Their office is at least a 45 minute drive each way from mine, plus time for parking/walking to the office and waiting in line… so I’m really hoping not to have to go in! We’re super busy at the office right now, so I don’t know that taking time off is an option (especially since I just got back from a month off for the wedding/honeymoon!)
Post # 8
Update: (in case this ever happens to anyone else!)
I called the national office this morning, and was informed that I would have to wait 2 weeks for the card with the wrong name to come in, and then do the whole process all over again.
I called to local branch (which was a crazy hard number to track down!) and was given a heartfelt apology and told by the branch manager that I could fill out a different form, and send the incorrect card directly to him to get it changed ASAP instead of having it wait in queue with the other apps.
So, having gone through all of this (and being more than a little concerned since we’re moving out of state in less than a month), I would highly recommend to NEVER change your name without going into the office in person! Had I known it would be like this, I would have waited until after the move – there will be an office 10 minutes from our new house.
Post # 9
I had time to go in person and it was very easy – they entered everything in, I verified what was on the screen like I wanted it and was done. It was easy. They probably didn’t realize what you wanted and speaking to someone should fix that.
Post # 10
Thanks, Rgeddy. I just wanted to make sure I updated the thread to help out anyone in the future who has the problem. But, alas, no – speaking to someone will not help. 🙂 You have to actually wait for the card and then re-apply using either the same process of form SS-5 and a letter explaining what they did wrong.
Moral of the Story: Never change your name by mail! 🙂