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I wouldnt take a return. Did your ad say you would take a return? IMO thats what happens when you shop online/ ebay. Ive bought many things on ebay that didnt fit and just kept them.
Tough titty for her. If it was damaged, I could understand taking it back, but people who buy clothes on eBay should understand that sometimes they don't fit. It's a risk you take when you buy from eBay. Caveat emptor.
And like the PP, I have also bought clothes on eBay that don't fit. I either kept them, gave them to a friend, or re-sold them on eBay or at a consignment shop.
I wouldn't take it back either. I think that now it is her's and it is her responsibility to either alter or re-sell it herself.
I agree; enless you described it wrong or gave inaccurate measurments that this one's on her... yes it sucks but thats the risk you take!
From what I've seen, Ebay sellers very rarely accept returns on clothes, especially wedding dresses. Very unfortunate for her, but I say that it's her problem now...
It is part of the risk of buying on ebay... I would not do a return.
I have never personally dealt with this but I am confused as to why it doesn't fit. Didn't she ask a million questions before buying it, get your measurements, etc? In a lot of ways I say let her deal with it and sell it again. When you purchase a dress online you are accepting the risk that it will not fit you, look good, and/or work out.
But then it's hard when you think about making things tough on another bride. Allowing her to return it would be very kind on your part but by no means completely necessary, in my opinion. If you choose to accept a return then definitely have her send it back to you before issuing any refund.
If you mentioned that the sale was final, I wouldn't take it back. If you didn't mention it, then that's a tough call especially if they add negative reviews to your profile and you plan on using the profile in the future.
If your concern is receiving a trashed dress, then refund the money after you get the dress back and make sure it is in the same condition as when you sent it. If you refund, refund only for the cost of the dress and not shipping.
Good luck!
I wouldnt take it back what if she is just claiming it doesnt fit and just doesnt like it or damage it while trying it on.
I'm thinking that as long as you gave an accurate description with correct measurements, it probably fits her, but she just doesn't like it in person. Because anyone who is prepared to buy a wedding dress from Ebay better go to a tailor and get real accurate measurements ahead of time to avoid this.
As long as you specified that you won't accept returns, I would not take it back. Just refer her to your 'no return' policy and suggest she try to resell it on Ebay. Remind her that you provided accurate measurements to avoid this problem and you send your regrets that it doesn't fit.
Haha, ok, you girls are making me feel better. I'm a bit of a push over I guess... I was going to just tell her to send it back to me and that if it was in the same condition I'd refund her... but doing that puts me out $50 even with her paying the return shipping (ebay fees and additional shipping costs). I sort of thought she could just list it herself. Heck, she did buy a $1400 gown for $300... but I just feel so bad still!! Is it bad charma??
I didn't say I would accept returns in my listing. And truthfully, the dress was taken in a bunch for me so I'm sure they could take it out. Plus I tried the dress on before listing it, and stated the measurements and said I am 5'8" and 130 lbs and it fits me in 3 inch heels.
I would ask for clarification on why it doesn't fit. It may be that it does fit, but she doesn't like the way it looks on her and is using that as an excuse to return it. Also, fit with a wedding dress is a reletive thing. Anyone buying a dress should expect to have to have it altered. If it is something like it is far too short and there is no hem to let down, I would be more understanding. If it is too big I would tell her tough, go find someone to take it in for you. I would also demand pictures of her in the dress to show where it doesn't fit and how. And even then, it would be a rare situation where I would accept a return.
Unless you explicitly said on your eBay listing that you'd be willing to do a return, I wouldn't take the dress back. I'm SUPER careful when buying on eBay for that reason -- if there's even the slightest chance it won't fit, I make sure to buy from someone who will guarantee a return. But if I buy something without double checking that, and then need to return... too bad, my problem! As other posters have mentioned, she should just turn around and resell it to recoup her own costs.
I think that if you stated the measurements correctly, and the dress was as-described, you should not refund her money. She should have checked and double-checked her measurements before bidding.
I've bought a few things on eBay that ended up not fitting, and I chalked it up to my own ignorance and took them to a resale shop.
They said it is too small and she isn't sure there is enough material to let it out. She hasn't taken it to a tailor to check yet, which makes me think maybe she just doesnt like it on...
I don't think it's bad karma as long as you wholeheartedly gave her accurate information and answered all of her questions truthfully.
Don't feel bad. She can resell it on ebay or anywhere else. If you do take it back explain to her, she doesn't get a full refund and take out all your extra fees. That would be fair.
Did you say that you accept returns on your ebay listing? That answers the question.
If you did, yes, you have to accept the return.
If not, tough for her.
$300 for a $1400 dress?
It sounds like she jumped at a great deal and is having regret. I wouldn't take the return.
Trying to find a good deal I bought my wedding shoes on ebay. . .and they didn't fit. . .TWICE! but that didn't mean I contacted the sellers and told them: hey! shoes don't fit, give me a refund!
I took care of it, and I already sold 1 pair (i'm still stuck with the 2nd), but at the end was my responsibility because I knew what I was getting myself into.
Don't feel pressure on giving her a refund, I would say she should have asked all the appropriated questions before buying. . .I think is her responsibility to sell it herself!
If you stated the measurements then NO way should you accept a return. Offer to let her use your photos and listing information and details in her own auction. That's it. Remind her of the original cost of the dress and mention that she will most likely recoup all her money (if that's likely and true). I would be nice but firm on this. Unless you screwed up somehow on measuring it then it was totally her responsibility to check those measurements before buying.
That kind of stuff drove me batty when I was a full time eBay seller years ago... but I always had a very clear policy about this issue too (good idea in the future to spell out clearly under what circumstances you will take returns or if you will do so at all)...
I actually had a similar scenario when I sold my (1st, unworn) wedding dress on ebay. It was NEW with tags and the lady got it for 75 bucks, all measurements given, it was true to size, etc. And I told her no way! Crazy people don't realize that eBay is NOT the same as going to a local shop but that's why you get bargains!
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Hi Ladies,
I am looking for guidance... I recently sold a dress on ebay. They received it Saturday. Yesterday they emailed me saying it doesn't fit and asking what they should do. Do you think I should accept a return? I don't want to make some poor other bride be stuck with a dress that they can't fit, but at the same time, what if they wore it for some trash the dress photos over the weekend and are just one with it?
What would you do?