- 10 years ago
- Wedding: December 1969
Let me first start by explaining the events during the planning process…I loved the flowers from a friends wedding, so i wanted to work with the same person. So, I met with K., who works at Store L, owned by L and her sister. So, I meet with K a couple times, and then she goes MIA and I can’t get ahold of her or my calls returned. Then, L calls me, and says that she will be taking over my account with her sister, because she knows I was very detailed and they wanted to make sure that I was handled properly. (apparently there was something going on with K and L, but I dont know the real story)…I was a bit hesitant, but went with it.
So, my wedding was last week, and my florist didnt show up to the ceremony/reception site until 4:30pm…the time of the ceremony. We had documented when I was in there 3 days before, that my MIL will be picking up wedding party flowers at 11am, and the florist team will just go straight to the ceremony to set up at 3pm. Well, at 3:15, my coordinator called them and they said "oh, we thought 4pm" which, if that was the case, they still would have had time to get there by 4pm, since it was still 3:15. However, they didn’t show until 4:30, and all the guests were waiting, we had to push back the ceremony until 4:45, and none of the items for the ceremony were put out, because the guests were already there.
I had ordered flowers for the sides of the chairs for the aisle (needed 14, they brought 8), petals to line the aisle, an arrangement for my program table, and a couple more items. Also, I ordered a toss bouquet, and it never made it to the ceremony either. So during the ceremony, they were in the reception room setting up centerpieces and such. I am glad that my bridesmaids, coordinator, and mom never mentioned it to me until after the fact. 🙂
So, we defintely plan on asking for a refund for the ceremony items that didn’t get put out on time, (listed above), and the delivery fee. The delievery times and location are written on the invoice, and I actually gave them a bound book of my requests and ideas for everything, so nothing could be messed up.
Here’s another thing though…I had given them a picture of what I wanted the centerpieces to look like, and they were quite different. The picture I gave had at least 12+ flowers in them, and we counted some the next day, and they ranged from 3-7, and no more than 9 flowers. Now, I don’t want to sound like the lady that sued because it ruined her wedding, because it surely didn’t, but I want to pay fairly for what we got. At $50 per centerpiece, I don’t know if $50 is the correct price for a bunch of greenery/filler. It looks like they ran out of roses/flowers, is what we are coming to the conclusion of, and that they hid that they didn’t have many flowers.
We delievered all the vases to them, we didn’t rent any of them from the florist. Also, I gave them all the ribbon that needed to be used, and as of right now, they have over 100 yards of ribbon (for lining the aisle on the chairs) that they didn’t use. Do I ask for the rest of the spools of ribbon they didnt use for the bouqets/bouts, since I made sure there was plenty extra?
How would you approach this? Do I mention the centerpieces?
Thanks girls if you made it this far! 🙂 I appreciate it!