(Closed) Need help, problems with Wedding Consultant

posted 9 years ago in Logistics
Post # 3
Member
484 posts
Helper bee

oh my god, I could have written that exact post. My coordinator is HORRIBLE at communicating with me. I just had to send her an email that was like “Hello? are you alive? Can you answer me?” I still haven’t gotten her to send me the photographers contract and it’s 2 months till the wedding! And I have had to tell her several times about aspects of the wedding we have already discussed. Does she not keep a file of this info?

Have you put a deposit down yet? Is there a manager you can call? and I would (and will probably have to at some point) put a spin on it like your concerned about the wedding planner because you haven’t heard, is everything ok? Instead of calling and sounding like “crazy demanding bride”. I feel like brides have to tiptoe around to not get labelled a bridezilla. Like wanting a location or caterer or photographer is such an outrageous request.

I don’t have any great advice for you but wanted to let you know you aren’t alone, I am super annoyed at my coordinator too. And don’t feel bad that she has other brides – YOU are one of those brides and the least she could do is email you back. Good luck!

Post # 4
Member
103 posts
Blushing bee
  • Wedding: January 2015

If I were you – I’d fire her. 

I work in the industry, and the golden rule is that you should treat every bride like she is your ONLY bride.  June – August is an extremely busy time for us, so cutting her a little slack should be expected.  However, if she’s completely ignoring your communications and requests, I would personally find it very hard to trust her with the biggest day of your life!

Good Luck!! 🙂

Post # 5
Member
636 posts
Busy bee
  • Wedding: June 2009

I would fire her now while you still have a lot of time to get someone else.  I talked to my planner at least a few times a week all through my year and a half engagement and more like everyday closer to the wedding. I definitely felt like I was her priority (even though I know she had tons of other brides.) That’s what a good planner should do. You’re paying someone to do a job for you and you deserve someone who is willing to do it and be available to you.  It is also a warning sign that she kept pushing a venue you didn’t like. Cut her loose now.  A planner is supposed to take (most of) the stress of wedding planning away, not create more!

Post # 6
Member
81 posts
Worker bee
  • Wedding: April 2010

I would definitely contact a manager if there is one and seriously consider firing her.  There are some bad warning signs.  My vendors all have in the contracts that they will respond within 48-72 hours (or the next business day) and they do.  I would also be worried about the fact that she kept pushing a venue after you and your fiance had told her that you did not like it.  I think you should try to address these issues not, before you it’s too late.

Post # 8
Member
103 posts
Blushing bee
  • Wedding: January 2015

If possible, go directly to your coordinators boss and explain to her why you’re canceling.  You fulfilled your obligation by paying half of the fee upfront, and at this point, she has not fulfilled hers. I would insist on getting your deposit back.

I’ve been a coordinator for a few years now, and I personally cannot imagine ever treating a bride like she has treated you! Dont be afraid to speak up!!  🙂

Post # 9
Member
1573 posts
Bumble bee
  • Wedding: August 2009

youre fired!

 

would you rather lose 1700 or would you rather lose your wedding?

Post # 10
Member
10218 posts
Sugar Beekeeper
  • Wedding: November 2010

I am an event designer and I am appalled by her behavior.  I am really very sorry that you are going through this.  I would fire her and explain to her why you’ve fired her.  It is utterly unacceptable for her to give you no contact.  I am extremely accessible to my brides and everyone has blackberries and can respond, even if it’s simply a I’ll have to get back to you.  What area are you located in?  I may have a colleague that can help you.  You may also want to ask your caterer or venue if they recommend anyone.  They usually have a list of vendors that can assist you.

Post # 11
Member
173 posts
Blushing bee
  • Wedding: December 1969

Actually, you have an argument to get your deposit back.  An essential part of her job is to respond to you and communicate with you regarding your wedding.  If she fails to do that, she has breached her contract with you and is not entitled to keep your full deposit (although she is entitled to keep a portion of it if she has done some work).  If she doesn’t come around after your heart to heart, I would demand your deposit back.  If she refuses, you can take her to small claims court.  The statute of limitations on contract claims is usually about 6 years, so you will have plenty of time to start an action once you return from your deployment. 

Post # 13
Member
5498 posts
Bee Keeper
  • Wedding: September 2010

If it were me she’d be very fired and I would be demanding my money back. That’s appalling that she won’t even communicate with you and when she does it’s the same info you have already been over!

Post # 14
Member
10218 posts
Sugar Beekeeper
  • Wedding: November 2010

@peaches_skittles: i’ll keep my eyes and ears open. 

I just reread and saw that you were getting married in minnesota not texas….

I just sent you a pm.  I feel awful that you are going through all of this on top of being deployed….

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