(Closed) Need help! Should I still use these photographers?

posted 8 years ago in Photos/Videos
Post # 3
7975 posts
Bumble Beekeeper

Have you emailed or called again? It’s vaguely possible that your email got filtered as spam for some reason.

I would follow up before giving up. 🙂

Post # 4
1645 posts
Bumble bee
  • Wedding: May 2010

You said you finally got a response? What did they say? If they rework the contract with the discount and address your concerns, I would continue to work with them, but make sure that each meeting and every single deadline in written in the contract just in case. If they aren’t responding to your satisfaction, I’d go with someone else. You don’t want problems with them throughout planning, the wedding and afterwards.

Post # 6
505 posts
Busy bee
  • Wedding: October 2010

I think it could have still gone to spam.  Especially since they didn’t even mention the contract in the response that they did send.  It sounds like they are waiting for you to commit, which makes me think that they did not get the original email.  If you like them that much I would definitely give them a call and talk to them on the phone.  Email isn’t 100% reliable all the time.

Post # 7
446 posts
Helper bee
  • Wedding: July 2011

I called my photographer a couple of times and their voice message picked up. I emailed them and they didnt respond right away.  When I emailed a second time and asked if they got the first email, they confirmed they did and apologized, saying they were following up on inquiries from a bridal show and they were just swamped since it is wedding season. That might be the case — this is prime, prime wedding season.  Not an excuse, especially since you are a prospective client, but that could be the reason.

I would try them again and still, if no contract, then move on.

Post # 8
1000 posts
Bumble bee
  • Wedding: September 2009

To be completely honest, it totally happens. I get tons of emails from potential and existing clients every day. At some point, I have to take a quick look, rate the urgency, and if it doesn’t require my immediate attention, respond when I get a chance. I try to be as responsive as possible, but every once in a blue moon an email slips through the cracks completely and I get a friendly reminder from the bride, in which case, I respond immediately. I would try to cut the photogs a little slack, its the end of wedding season and if they are anything like me, they are probably backed up with 3 weddings in their que to edit! Emails from potential clients that my or may not book are not always a priority, especially if they are doing well enough they aren’t desperate for the booking, which is my guess! I say give them another chance, but based on their responsiveness so far, DO get deadlines for everything written in the contract! Hope this helps!

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