Post # 1
I was really happy about practically having a photographer drop in my lap, my friend found them and I loved their pictures. I emailed them and we met the following week. That was my first meeting with a photographer and I wasn’t even going to meet with anymore. My friend that referred them to me told me that they could give me a 15% referral discount with put them right into my price range, but when I asked, they said it was actually not for wedding packages but could do it.
So the next day I emailed them asking for an updated contracted with the new price so I could send it back as soon as I settled on a date. No response. After a week I was getting mad since the first email I sent, they responded to within 24 hours. 2 weeks, nothing, I was beginning to wonder if it was b/c they didn’t want to do the discount anymore. 3.5 weeks later just to humor myself I sent another follow up email. Now another week later, I finally get a response.
I’ve looked around a ton for another photographer, but still like these guys pictures the best. Though 2 others come a close second. Would you still use them? Or go with someone else?
Post # 3
Have you emailed or called again? It’s vaguely possible that your email got filtered as spam for some reason.
I would follow up before giving up. 🙂
Post # 4
You said you finally got a response? What did they say? If they rework the contract with the discount and address your concerns, I would continue to work with them, but make sure that each meeting and every single deadline in written in the contract just in case. If they aren’t responding to your satisfaction, I’d go with someone else. You don’t want problems with them throughout planning, the wedding and afterwards.
Post # 5
Yeah, I did get a response, I’m pretty sure my email couldn’t have been filtered into spam since it was a reply to one that they sent. I just sent a quick email saying I was trying to follow up with them again and if they were avail. The responded with a one liner basically, yes we’re still available that date and let us know if you have anymore questions. Guess I’m just so discouraged after the past month and a half but I still love their pictures.
Post # 6
I think it could have still gone to spam. Especially since they didn’t even mention the contract in the response that they did send. It sounds like they are waiting for you to commit, which makes me think that they did not get the original email. If you like them that much I would definitely give them a call and talk to them on the phone. Email isn’t 100% reliable all the time.
Post # 7
I called my photographer a couple of times and their voice message picked up. I emailed them and they didnt respond right away. When I emailed a second time and asked if they got the first email, they confirmed they did and apologized, saying they were following up on inquiries from a bridal show and they were just swamped since it is wedding season. That might be the case — this is prime, prime wedding season. Not an excuse, especially since you are a prospective client, but that could be the reason.
I would try them again and still, if no contract, then move on.
Post # 8
To be completely honest, it totally happens. I get tons of emails from potential and existing clients every day. At some point, I have to take a quick look, rate the urgency, and if it doesn’t require my immediate attention, respond when I get a chance. I try to be as responsive as possible, but every once in a blue moon an email slips through the cracks completely and I get a friendly reminder from the bride, in which case, I respond immediately. I would try to cut the photogs a little slack, its the end of wedding season and if they are anything like me, they are probably backed up with 3 weddings in their que to edit! Emails from potential clients that my or may not book are not always a priority, especially if they are doing well enough they aren’t desperate for the booking, which is my guess! I say give them another chance, but based on their responsiveness so far, DO get deadlines for everything written in the contract! Hope this helps!