Post # 1
We have been in the process of getting a new setting/set (trading in my current setting) for our 10th anniversary. Yes, we are running behind as our anniversary was in July 😉
Anyway, I found a set / setting I liked at a local jeweler (that has a great reputation)…but I just wanted it a little different. So he said he could have it custom made.
The rings finally came in. The jeweler called me to tell me that he did not feel like they came back “right”. He said he would like me to come see them…but he has no problem sending them back to be redone if I am not 100% satisfied.
I went to see them. The e-ring that should have been tapered in the back wasn’t, and it just looked strange. The wedding band was made super thick and wider than the e-ring…they looked like they didn’t even go together. It was very odd.
The jeweler (who is the owner) totally agreed with me and is sending it back to be remade. BUT….after coming home and thinking about it I feel like I have lost confidence in the manufacturer. I mean how could a professional jewelry maker really think that looked good? I am just questioning the quality of the work now and feel like I would just like to cancel the whole thing and start my process over.
Post # 3
- Wedding: January 2013 - Harbourfront Grand Hall
Seeing as it’s already on it’s way back I would give them one more chance. What’s it going to hurt?
Post # 4
I had a bad experience having something custom made, so you can take my opinion with a grain of salt.
My original e-ring did not come with a wedding band so I had to have one custom made. I went to a local jeweler that was recommended by many people, so I felt pretty good going in. (I should add that Darling Husband got my ring out of state so I couldn’t go back to the original jeweler, and the ring did not come with a band anyway) It took 6 weeks for them to make a simple gold band insert for my e-ring. When I went in to see it, I couldn’t believe how awful it looked! I had the same thought – how could they possibly expect me to like it? I’ll admit I’m a bit of a perfectionist, but even the jeweler admitted they had a “hard time” getting the band to fit right. I should have asked for my money back and gone somewhere else but it was so close to our wedding that I felt like I didn’t have a choice. I did wind up buying a new band elsewhere and wore my e-ring and wedding band on different hands.
In your case, I would probably give your jeweler one more chance. If it comes back crappy then I would probably look at other options, ie. going somewhere else.
I understand how frustrating it can be, especially when you see pictures on this and other forums of beautiful custom made rings.
Post # 5
See what happens when it comes back and then figure it out from there