Post # 1
I hired a wedding coordinator to provide “month of” services about a month ago, and have had less than a wonderful experience with her so far. She is far too slow at responding to emails and her communication is lacking – it takes an average of a week to hear back from her and around two (if not more) to even get a reply on a request! Am I being overly critical?? Are my expectations too high?? At this rate, it would be worth my own time to do what I am requesting her assistance on…(which has been very, very minimal)
Please help. I am concerned if she is unresponsive thus far, the weeks leading up to the wedding will be just as, if not more, bad. I am considering breaking the contract with her and losing out on the 30% down payment. Is this something you suggest? Anyone else have a bad experience with their coordinator?
Thanks for your help!
Post # 3
I would be concerned too – I would express these concerns and outline your expectations with her before breaking any contract. If she continues along this way, it may be worthwhile to move on and forfeit the deposit.
Post # 4
From my bad venue experience, if it starts poorly, it’s only going to get worse. I’m less than 3 weeks til my wedding and the venue said they’d book my band (even after we asked to do it). Well, they didn’t. Last night we found out that the second band we’ve picked out is not available either after we were told they were. This comes after slow responses and other lies. Granted you may not encounter the same thing. it’s just what’s happened to me.
Post # 5
Is your wedding this month? If not, I wouldn’t worry. It’s wedding season and she’s probably incredibly busy taking care of her brides who are actually getting married soon. If you do express a concern, she’ll probably tell you just that. For instance my photographer (who is the sweetest woman ever) is almost impossible to schedule e-photos with (even though I’m itching to get them done) because she’s busy EVERY weekend doing weddings, and I understand that. So, we might have to compromise and do something in the evening during the week.
Just remember, all the attention she isn’t giving you now, you should be getting for the time that you actually hired her for, which is month of.
EDIT: that is as long as you did the research beforehand…do you know anyone that has used her or gotten and recommendations? Is she well known? If not, maybe this is a bad sign, but when hiring someone that you’re going to rely on for your wedding to be there, you should always do TONS of research beforehand.
Post # 6
@MandaMack – yes, I did a ton of research beforehand and she had raving reviews. Unfortunately I did not think to contact her past clients, which might have been a good idea…
you might certainly be right about her being busy with other weddings (mine is next month). BUT, i wish she could have been upfront about her schedule instead of telling me that she is 100% available to help me out now!!!! argh, so frustrating.
@7SEVENJ9 – my fiance recommended the same thing! but, i am not a confrontational person and am scared about a backlash from her…do you have any recommendations on how to craft my concerns??
Post # 7
I agree with MandaMack. She probably is busy with other brides, but that doesn’t excuse her for not writting something simple back like…I got your email and I will have an answer in a day or two. I think that you have every wright to ask that from her. You are not asking too much. Just let her know that you would like to know that she recieved the email. That can be done in a nice way not to create any issues. I am in the business and sometimes it takes me a day or two to find out the answer that the bride is asking on a item, sometimes a little research needs to be done or she may be waiting on an answer from another vendor. As long as your questions are answered with what you need, keep her in the mix. Month of coordinators are hard to bring aboard and have the same vision so close to the acutal date as you do and want….Good Luck and enjoy the planning!!!
Post # 8
Don’t be afraid of backlash from this woman. Remember, her business relies on reviews from clients such as yourself, and if you’re having a less-than-stellar experience, don’t be too bashful to mention it! Talking to this woman is not the same thing as attacking her – tell her that you’re very anxious and you need her to get back to you in a more efficient manner.
You should also take some time to look over your contract with her. What does she promise? Does she guarantee quick service? What else? If she’s breaking HER end of the bargain, you have every right to request your full money back and take your business elsewhere.
Stand up for yourself. Remember, if she doesn’t treat you right you also have the power to give stinky reviews. But before you do that, open communication with her because that’s the only way she’s going to know that she can do things better for you!