(Closed) Need your advice with a bad vendor

posted 8 years ago in Logistics
Post # 3
Member
928 posts
Busy bee
  • Wedding: June 2011

I wouldnt say anything else, keep all documented communication (emails), and follow up with your credit card. I would def get this taken care of, your vendor has been extremely shady and very rude. Does it say anything in the contract about how this kind of situation is usually handled?

Post # 5
Member
129 posts
Blushing bee

Yes, definitely document all communication. Save all emails, and have the venue state in writing (even if just over email) what condition the items came in and were returned in. If you happen to have any pictures that show the chairs being stacked (like in the background), even better. I would email her once more to tell her that you have disputed the charge, the CC company will be investigating, and you have her promise to refund part of your money in writing. Tell her that if she chooses to sue, you will be happy to go to court (yes, obviously this is a lie, but the likelihood of her actually following through on a lawsuit is probably pretty slim), because you have plenty of documentation to support your case. If you sound firm and make it clear you know she’s wrong, my guess is that she’ll back down pretty quickly.

Post # 6
Member
2015 posts
Buzzing bee
  • Wedding: August 2009

Wait, so if the contract is super vague, she doesn’t have a case! The contract is meant to protect the vendor as much as the client, and if they didn’t say anywhere that the dishes didn’t need to be cleaned, then they have no case. I’m almost positive that you can get the entire charge reversed.

I would also alert your venue and ask that they remove this vendor from their referral list. They obviously have horrendous customer service.

Post # 8
Member
8354 posts
Bumble Beekeeper
  • Wedding: March 2011

Document everything and dispute it with your credit card company. Time is of the essense. The time allowed to dispute a charge varies with each credit card company.

Post # 9
Member
3041 posts
Sugar bee
  • Wedding: May 2010

I just wanted to say I’m sorry you’re having to deal with all this just after your wedding/honeymoon :(. Things should be on your side since you have her info in writing saying they found things & you have plenty of people to attest to how things arrived. Maybe you can even say the dishes arrived dirty & you paid for clean dishes & want a discount on the price you paid to “rent” them? Good luck!

Post # 10
Member
3041 posts
Sugar bee
  • Wedding: May 2010

Also, you may want to post their business name on here & if they’re one of the WB vendors, note this in their service. Who knows how many other people have been charged & by speaking out, you may be preventing others from going thru that mess.

Post # 11
Member
1269 posts
Bumble bee
  • Wedding: January 2011

I don’t have anything to add because I agree with PP’s but wanted to say I’m sorry they did that while on your honeymoon.  I’m just shaking my head in amazement.  And especially to automatically charge your credit card.  Keep all the documentation and get it now while you have everything fresh in your mind.  And certainly let the venue know how you were treated by their preferred vendor.  Is there a manager of the rental company you can talk to?

Post # 12
Member
10367 posts
Sugar Beekeeper
  • Wedding: September 2010

There’s no way hey will go through the hassle and expense of small claims court for $500, especially when there is nothing about it in the contract and the items have been returned. It’s an empty threat designed to get you to panic and let them keep the money they illegally took.

Post # 13
Member
536 posts
Busy bee
  • Wedding: October 2011

Just remember to stay calm.  I always makes the mistake of getting really mad and saying things I don’t mean!  I think you are 100% correct and its not like you said you wouldn’t pay her if anything was missing!  She is being a total B and I think you need to document every little thing and tell your CC to look into the charges! 

 

Don’t let this lady push you around!  The way she spoke to you and HUNG up on you is not business like at all!  RUDE!!!

Post # 14
Member
555 posts
Busy bee
  • Wedding: September 2010

As a former event manager this sounds a little iffy to me. If the contract didn’t say how the china was to be returned to them (clean or not) I’d double check everything you’ve got from them, contract, email, delivery order, everything. Everything is almost always spelled out because if it’s not it’s VERY unlikely that a credit card company will actually honor the charges.

I would also discuss the issue with your venue, if they referred her. If I’m understanding it right it sounds like you left the venue in charge of the break down. If you dispute the charges with the credit card comapny, which it sounds like you should be doing (all of the charges including the labor) and the rental comapny does decide to sue you f for ANY reason you were at fault (which it doesn’t sound like you could be) you have emails from the venue stating that they were responsible for those things so in turn the venue should have been responsible for the cleaning fees etc.

Post # 15
Member
2820 posts
Sugar bee
  • Wedding: February 2013

I agree with the others — get the charges COMPLETELY reversed. It sounds like she’s lying, and an idiot.

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