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Id contact your credit card company (or have the person who's card you borrowed call) and explain the situation and let them know that it is an unauthorized charge. They should be able to help you or let you know the best way to handle this. Good luck!
Yikes, what a nightmare. I'd just like to state for for the record that I've had a horrible experience with Newport News and Spiegel (same company). I ordered a shirt from their website, and as soon as I opened the package, I immediately saw the material wasn't what I thought, and I packaged it back up, per instructions on their website, and sent it back. Six weeks go by, and I have no refund on my card. I call them up, and they said they sent me store credit three weeks ago. I told them I wanted a refund to my card, and I asked why I wasn't given one. They told me the item was damaged when they received it. Umm, what? I told that that was impossible, and they still wouldn't give me a refund. In the end, after talking to about six "managers" I got my refund, and I never received the store credit they supposedly mailed out to me. I will never order from them again.
But yeah, as naangel55 said, contact your CC company. They're all pretty good about getting charges reversed these days.
Oh no this makes me worry. I ordered a dress from Newport News for a friend's wedding (I am BM) but then she decided to go with a different dress, so I sent it back. I haven't been enrolled in any Insider's Pass thing, but now I wonder if I am gonna get my refund?!
I would definitely call the card you used (or have the owner do it) and tell them those charges were NOT authorized. They can do a charge back to the company usually.
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I purchased 2 dresses from newport news about 3 months ago and after I ordered them they sent me an email asking for my phone number. I said I was not aware the would try to contact me (I´m not confortable with that) and asked them to cancel my order and remove from their spam list.
They keep sending me emails and I have recieved 2 charges in my credit card with the word insider pass, it doesn´t even say Newport News.
I imagined it could be connected to them but decided to do some reasearch and started with a google search of Insider Pass: It´s Newport News´ Ripoff!!!
I´m emailing the same person who emailed me about my phone number moths ago and asking them to stop charging that amount of money to my credit card (apparently they will charge it every month, according to what I read), but besides that I don´t know what else to do! I can´t give 15$ away every month, I didn´t even bought the dresses!!!!
Plus it is not even my credit card, I borrowed it from someone, help??