No response from prospective photographer – HELP!

posted 3 years ago in Photos/Videos
Post # 3
Member
8720 posts
Bumble Beekeeper
  • Wedding: September 2013

Why would you want to give your money to someone that ALREADY cannot respond timely? I’m sorry but I would not (ever). There are plenty of photographers. I can see the story coming after the wedding when they would be unresponsive bc they already have your money. Maybe it is just me but when I was booking vendors I wouldnt chase anyone to give them money. It just seems…silly for lack of a better word.

ETA: even if they are working on the pics from the cruise wedding I would assume they will be working on pics all summer. They need to be able to do both. It is summer and wedding season so there are no excuses.

Post # 4
Member
2562 posts
Sugar bee
  • Wedding: March 2014

Find a differnet photographer!
Trust me, been there done that… much easier and less stressful for YOU in the long run!

They said they were checking emails WHILE they were shooting a wedding?
Warning sign RIGHT THERE.

Post # 5
Member
7654 posts
Bumble Beekeeper
  • Wedding: July 2012

This is the very reason I hate e-mail. I had the same issue with my DJ. Everything I did was via e-mail utnil they stopped contacting me becuase either my messages went to spam or they just glazed over my e-mail.

You have to call. That was the only way I could get through to my DJs. If you haven’t heard anything in 2 weeks it is time to call them and ask if they are serious about photographing your wedding. If so, then sign a contact and get it done in writing. Honestly, if they keep putting this thing off any longer I would find someone else.

Post # 7
Member
3777 posts
Honey bee
  • Wedding: February 2013

I understand they have lovely pictures, but I would begin the process of moving on and finding someone else. If a vendor couldn’t be bothered to respond to me as soon as possible (I understand the cruise, but it’s been two weeks after?!) then I can’t be bothered to give them my money.

What happens when it’s past two weeks, you have no wedding photos, and they won’t reply for another 2 weeks?

In the meantime, give them a call, see if that helps. Or show up to the studio!

Post # 8
Member
3777 posts
Honey bee
  • Wedding: February 2013

Also, if you do end up using them, have a conversation about communication with them. I would tell them you need assurance that it won’t happen again.

Post # 9
Member
134 posts
Blushing bee
  • Wedding: July 2014

@Charliejeorge:  It’s wedding season. Their big priority right now is 2013 wedding couples. Next year, when it;s your time you’ll be happy that you are their priority. I seriously doubt they were trying to answer email DURING a wedding on a cruise. And they just had a baby? Just pick up the phone and give them a jingle. Your email could be in spam limbo.

Post # 10
Member
50 posts
Worker bee
  • Wedding: June 2014

I would find a different photographer. I am in a similar situation… I have been an emailing a prospective photographer that I LOVED who had excellent photo quality for a very reasonable rate. Similar style photographers were a few thousand more… Well yesterday we were supposed to talk over the phone since I’m having a destination wedding and he never called…  When I emailed him later that night asking if I had the dates mixed up to talk he responded that he forgot since his iPhone never reminded him. If my booking him over a phone call was such a low priority to him that he never remembered our meeting until I asked way later that night, I can’t trust him to make my wedding day a priority. So now I’m scrambling to find someone else that iaffordable. It sucks, but I would like to think the photographer should be somewhat interested in having me book them. 

Post # 11
Member
8720 posts
Bumble Beekeeper
  • Wedding: September 2013

@Charliejeorge:  Even though I (and many others) would move on it seems you really want them to be your photographers so the only thing you can do is continue to chase them…start with an actual phone call like a PP said. I still cannot imagine there are no other amazing photographers unless you are in a rural area?

Post # 12
Member
788 posts
Busy bee
  • Wedding: February 2014

Im sorry, Im a photographer and they are giving excuses. Move on. I dont care if its peak season, had a baby, or the like. If you are too busy then you hire someone to respond to emails, you’re a business. This two weeks stuff is crap.

Set up an auto respond. “We are working on a cruise so we will reply to emails when we get back to the states” Or “We are in a heavy few weeks of wedding and events. There may be some delays in responding to emails. Please bare with us.”

If they are that recommended they should be on top of inquires and responding in a timely manner. Amazing pictures does not give them the right to slack in customer service. Its a business, its not just pictures. Get an assistant to field emails!

A good pro knows how to balance current And future clients. Current should not make you neglect future. If so I’ll say it a again, get an assistant!

 

Bet they’ve been posting on social media… Id check. If so, what does that tell you?

Post # 13
Member
1951 posts
Buzzing bee
  • Wedding: February 2014

@Charliejeorge:  e-mail sucks. Calling them is a much better way of handling it. Also – you decided to go with them before even meeting them in person? I’d call and say you’d love to chat face-to-face. Plenty of photographers take good pictures, but don’t have a personality that vibes with yours. 

If they don’t return a phone call, move on. They aren’t responsive, and you dont want this pattern to continue, causing you stress. 

Post # 14
Member
995 posts
Busy bee
  • Wedding: September 2009

@Charliejeorge:  Two possibilities in my eyes:

1.) You sent one too many follow up emails and they red-flagged you as someone who might be difficult to work with. I think the first two emails were fine, but the one you sent EXACTLY 2 days after their email saying they were busy photographing a cruise wedding was probably a bit too soon. They may have just walked in the door and not even unpacked their bags yet when they saw that, thought it was inconsiderate and written you off.

2.) Were you booking a bottom package? It’s a sleezy practice, but they may have had another higher-paying inquiry for your date and were stalling hoping to book the other couple. Then they booked them and of course there would be nothing they could tell you at this point that would have been a believable story as to why they were no longer available (except the truth, which is bad).

My advice? Move on and find a photographer who is excited about working with you and values your business enough to send a response to your emails. Good luck!

Post # 15
Member
362 posts
Helper bee
  • Wedding: September 2013

If you can, I would go with another photographer.  I am dealing with this with vendors now and it is such a headache!  The vendors that get back to me promptly are a godsend.  Trust me, finding someone who communicates with you will save many headaches!

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