(Closed) non-responsive vendors!

posted 8 years ago in Reception
Post # 3
Member
6572 posts
Bee Keeper
  • Wedding: February 2010

You should do what I do. Let your fi deal with it!

Post # 4
Member
2682 posts
Sugar bee

It may be because your wedding isnt until June next year and shes finishing up with wedding season this year but it is still rude of her to take that long to respond.  I am just like you, I would much rather email someone to have a paper trail and not a he said-she said situation.  Maybe you can email her and ask when you should be contacting her with your questions and vendor information since you dont want to be a bother if its not necessary.  It doesnt have to be true but maybe it will make her feel bad and realize she has not be treating you well.   Worse comes to worse, you can always ask to speak to her supervisor.  Good luck!!!

Post # 6
Member
52 posts
Worker bee
  • Wedding: November 2009

in any situation, i’m always nervous when i don’t hear back from vendors right away. it makes me wonder “what if i need to get a hold of you the day of.. “

Post # 8
Member
153 posts
Blushing bee
  • Wedding: October 2009

I think it’s good set up expectations from both sides of the table and I don’t think it is too late to do that with this person.

I like e-mails better too.  I would communicate that with her upfront.

Sometimes you will need to call.  You can always call and then type up what you discussed and e-mail that to the person asking them to confirm what you had discussed?  (I do that at work a lot).  I know that’s more work, but you need peace of mind. 

I think asking her to respond within 48 hours, is not unreasonable.  Even if she can’t answer everything right then, she can let you know she is working on it.  I asked my catering manager the 2nd time we met (when we were signing the contract), how long I should expect for a reply from e-mail.  She said she can get to it within 24 hours, and she has totally followed through. 

Be upfront and give her reasonable expectations.

Ask who you can contact if she is on vacation? 

Hope this helps.

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