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I would send them another email, but being a little more direct. Not mean, but letting them know I was serious. If they didnt respond any time soon, I would give them a call.
I would email them and say:
Dear XXX,
Thank you for helping me build my wedding business. As part of your contract, my feeds were waived provided you supply a testimonial if you were pleased with the services you received.
I know that life gets busy and perhaps you haven't had a chance to sit down and write your testimonial, but's it's now 2 months past the required date. If the reason you haven't responded is that you aren't pleased with the services I provided on your wedding day, please give me a call so I can learn from those mistakes and ensure they don't happen for another bride and groom.
If you were pleased with my services, please send me a testimonial within 14 days.
Sincerely,
XXX
@MrsH1010: Thanks! I have given them a call, but I always get their voicemail :(
I like what Goldilocks suggested. Send them that with maybe a form survey to fill out. Like from a scale of 1-5 was the vendor prompt, met expectations etc. Then with a few lines at the bottom for additional comments. That way if they weren't happy with some part of the services you can get that feedback. I think asking them to call you might be intimidating if they weren't happy.
Oh and I know that their wedding is 4 months over but mine is 3 months passed and I'm still sorting through all the left over crap to deal with. So be patient. I know you put in the contract within 2 months but maybe they'll pull through for you.
I think 4 months is plenty of time for them to get their act in gear and answer your email.
Obviously you don't want to upset them too much because you still want a positive review.
I like what Goldilocks wrote.
Thanks, everyone!
Being a former bride, I know that you just need time after the wedding! I really do! But I also think that four months (even two!) is a good amount of time to get organized and stay on top of things that are owed to your vendors. Most of my clients provide testimonials a short three weeks after their big day (for which I'm really grateful).
I think I'm going to try a more direct e-mail and see what that does. I want to say that I don't think they think I did a bad job because I received quite a few compliments from them during their wedding. But, I know, once the whole thing is over, you can see things differently and start to nit-pick.
I really appreciate all of your comments! If anyone has anything to add, I'd love to hear it!
I've already been a reference for 2 of my wedding vendors and I've emailed them all my video trailer, so I don't agree that brides need time after thier wedding. I mean, I know I paid these people for their services, but it's common decency to follow up I think.
@miss chapstick - Do you have their mailing address? I'd write what goldilocks said but I'd strongly recommend sending it "snail mail" instead of emailing it.
Maybe they're really far behind in emails? Or maybe they forgot their password or something? That happened to me, I spent 30 hours doing a free large group photo session (including edits & such) & then I never heard back from them... turns out they didn't have access to their emails.
@serabell: Thanks! The photographer who did this client's wedding is actually a friend of mind, and she told me she's been in communication with the couple via e-mail because they were doing a day-after shoot with her. So I'm thinkin' they have access to e-mail.
Ohhh, hmm, idk then. Still, it may get thru to them better if you mail them a copy? I hope they get back to you soon!
Unfortunately, If there was no penalty stated in contract, not sure what you can do....
Perhaps, ask your photographer friend doing a day after to kindly remind them that as part of your contract they needed to provide feedback and they can bring it with them to the shoot? Then if they don't bring it they can hand them a pen a paper :-)
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Okay, so ... I debated asking the hive about this, but the truth is, my husband and I just do not know what to do! So I thought at the very least, I'd throw this out there and see what you all think :)
So I'm a wedding vendor, and this is my first year in the business. In January when I was literally JUST starting out and had no clients, I offered my services for free to my first five clients. The first client to book with me was about an hour and a half away (one way), so I charged a very small travel fee (less than what I charge now, actually, because I learned by lesson). In my contract, I stated that in addition to the small travel fee, it was required that, if they were happy with my services, they would provide a testimonial to use on my website within 60 days of their wedding date.
On the day of the wedding, I was given a check for travel fees, so that was taken care of. Also, on the day of the wedding, they were short on some supplies, so I went to the store and purchased some extra, with permission from the couple, and the understanding that I would be reimbursed for the costs.
It's about about four months from this wedding, and I haven't received anything from them. I'm in a tough spot because the couple genuinely seemed very nice and appreciative. I've sent them about three friendly e-mails, and about two voice mails and haven't heard anything.
I'm not so much concerned about the money I spent on supplies. It was under $100, so whatever, I'll just take the loss and move on. But I did a LOT of set-up for this wedding, so I really want a testimonial from them since it was probably my most intricate wedding to date, and I put a lot of heart and soul into the design. Not to mention, it's in the contract that the testimonial was their form of payment for my services.
So, hive, what would you do if you were me? Just move on? Continue to e-mail them (which will obviously start to annoy them, I'm sure)? E-mail them with a reminder that I did their wedding for free, so payment in the form of a testimonial is expected (and two months late)? I've never sent them a more direct e-mail yet, but I don't want to come across as mean. Or, worst case scenario, should I assume they were not happy with my services? Yikes!