(Closed) Not sure what to do about past client?

posted 8 years ago in Career
Post # 3
Member
990 posts
Busy bee

I would send them another email, but being a little more direct. Not mean, but letting them know I was serious. If they didnt respond any time soon, I would give them a call.

Post # 4
Member
2201 posts
Buzzing bee
  • Wedding: August 2010

I would email them and say:

Dear XXX,

Thank you for helping me build my wedding business. As part of your contract, my feeds were waived provided you supply a testimonial if you were pleased with the services you received.

I know that life gets busy and perhaps you haven’t had a chance to sit down and write your testimonial, but’s it’s now 2 months past the required date. If the reason you haven’t responded is that you aren’t pleased with the services I provided on your wedding day, please give me a call so I can learn from those mistakes and ensure they don’t happen for another bride and groom.

If you were pleased with my services, please send me a testimonial within 14 days.

Sincerely,

XXX

Post # 7
Member
2695 posts
Sugar bee
  • Wedding: April 2010

I like what Goldilocks suggested.  Send them that with maybe a form survey to fill out.  Like from a scale of 1-5 was the vendor prompt, met expectations etc.  Then with a few lines at the bottom for additional comments.  That way if they weren’t happy with some part of the services you can get that feedback.  I think asking them to call you might be intimidating if they weren’t happy.

Post # 9
Member
2695 posts
Sugar bee
  • Wedding: April 2010

Oh and I know that their wedding is 4 months over but mine is 3 months passed and I’m still sorting through all the left over crap to deal with.  So be patient.  I know you put in the contract within 2 months but maybe they’ll pull through for you.

Post # 10
Member
3762 posts
Honey bee
  • Wedding: May 2010

I think 4 months is plenty of time for them to get their act in gear and answer your email. 

Obviously you don’t want to upset them too much because you still want a positive review. 

I like what Goldilocks wrote. 

Post # 12
Member
6661 posts
Bee Keeper
  • Wedding: May 2010

I’ve already been a reference for 2 of my wedding vendors and I’ve emailed them all my video trailer, so I don’t agree that brides need time after thier wedding. I mean, I know I paid these people for their services, but it’s common decency to follow up I think.

Post # 14
Member
3041 posts
Sugar bee
  • Wedding: May 2010

@miss chapstick – Do you have their mailing address? I’d write what goldilocks said but I’d strongly recommend sending it “snail mail” instead of emailing it.

Maybe they’re really far behind in emails? Or maybe they forgot their password or something? That happened to me, I spent 30 hours doing a free large group photo session (including edits & such) & then I never heard back from them… turns out they didn’t have access to their emails.

Post # 16
Member
3041 posts
Sugar bee
  • Wedding: May 2010

Ohhh, hmm, idk then. Still, it may get thru to them better if you mail them a copy? I hope they get back to you soon!

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