Post # 1
Hello! Getting married in less than 3 months and my fiance and I have been having a very hard time communicating with our venue. They don’t return phone calls, emails, etc. unless it’s about payment. As part of the wedding package, the venue is supposed to provide a coordinator on the day-of to set-up everything. However, I do not trust them at this point and I was thinking of hiring a day-of coordinator instead. I would rather be 100% sure that someone will be there to take care of things, so I don’t have to worry the day of my wedding.
Has anyone else had this issue? I’d also like to hear from anyone that hired a day-of coordinator and what they thought!
Post # 3
I’m so sorry about the problems you’re having with your venue coordinator. I didn’t have that particular issue, but we did hire a DOC at my mother’s insistence, and it was money very well spent! It was really wonderful to hand everything off to someone we trusted so we could focus on enjoying our day. While I don’t think a DOC is essential, I don’t know anyone who regretted using one. If you go that route, I’d suggest soliciting recommendations from your other vendors and be sure to meet in person before hiring one to discuss, in detail, your expectations and theirs.
Even if you hire a DOC, you might also contact the manager at your venue to discuss the lack of responsiveness from the event coordinator. That’s totally unacceptable to not respond to phone calls or emails in a timely manner. I’m sure they’re charging you a service fee, so you should be receiving service! Good luck.
Post # 4
Having worked at a Hotel as a Banquet Event Manager, there is no excuse for this type of behavior. Be the squeky wheel… you deservse to get ALL your questions answered. Go over their head and make as much noise as you can.
You should not have to hire another coordinator but I would DEMAND answers NOW!
Put all your requests in writing — so you have proof that you have been asking questions. You are entitled to answers and they should be clear and concice and answered in a timely manner.
I’m sorry you are going through this and wishing you a wonderful wedding.