Post # 1
Ugh…this month has been hell and today was horrible and now I have to meet with my GM and our guest experience director to discuss my attitude with guests. I deal with complaints daily so I don’t know why but I snapped big time today.
We had a guest call wanting to speak to the GM, long story short she became very irrate with me and began insulting me and America as in “f*cking Americans you are all dumb ugly a$$holes” to which I told her she needed to calm down because I was trying to help her. Then she insulted my intelligence and continued to be plain nasty.
Ladies I’m not proud of it but….I told her to F-off and hung up the phone. I blame it on the fact that I’ve been here since 6:30 this morning, haven’t gotten a break to eat lunch and my snacks have now been banned. It’s been a bad week, I’m feeling stressed, underpaid, underappreciated and just plain tired. I could never quit so a small part of me is hoping I get fired.
Post # 3
@MrsPinkPeony: I work with irate customers a lot! It’s really annoying when they start placing all blame on you and then keep insulting. I’m really sorry to hear that you snapped. I can’t say that I haven’t come close to it, but I usually transfer the call or leave the room when I’m that frustrated.
Post # 4
If your wedding date is correct at the top of your post, I’m assuming you are married so is your DH ok with you not working for a while? Do you carry the health benefits for your family? If not then maybe it is for the better if you are so miserable. Why were your snacks banned? If this is your first complaint, you might just get a warning and then the next time you tell someone to F OFF you might get fired.
Post # 5
@beekiss: I deal with so many so often but I’m usually able to be calm and I was for the first 20 min but then I just snapped! I’ve had people threaten to kill me and I still kept the smile in my voice. This lady was just horrible and caught me on an off day.
@soyjoy222: We can’t afford to live on just one salary. My snacks were nuts and I was just told to throw them away today on account of a peanut allergy in the office and I haven’t replaced them yet which means I just haven’t eaten. Yes this is my first complaint. I’m actually considered a really good worker. This is the first time I’ve ever gotten “in trouble”.
Post # 6
Sooo frustrating! I worked in customer service for years. It’s truly incredibly how people will treat other human beings. There were days when I had to repeat to myself over and over “This crazy woman is just having a bad day. Be the bigger person and forgive!” Sorry about your day, and I hope it gets better in one way or another!
Post # 7
Customer service sucks I have been working in that field for over 11 years…as a rep and then as a manager…and people are pretty mean and nasty…with that being said…in California if you were fired and your employer challenges you may not qualify for unemployment…don’t know where you live…but just a thought…maybe they will give you a warning or write up…which is not fun I know…trust me I had one that was on my record for 1 year and I still made it to manager….we all have off days….let them know the entire situation, also apologize and let them know you understand you made a mistake, but you will endeavor to never let a customer get the better of you…
Post # 8
@mija22: thanks for the input! They actually brought me into the office and played back the phone call (we record everything). I clearly try to end the conversation several times and I maintain a calm tone except at the end. It’s when she calls me a bitch that I react with, “M’am you have no right to speak with me that way, please call me back when you calm down” she responds with, “who the f*ck do you think you’re talking to, you a f*cking nobody” and then I respond, “Fyou and hang up”
I still don’t know why I snapped. Again I’ve had people threaten to kill me and I’ve been nice. I didn’t get in trouble, my GM just laughed and said don’t do it again. Obviously I need a job and I don;t like mine but…I can’t quit. It’s hard but I just need to suck it up.
Post # 9
this is why when i get good service i write feedback telling their manager (did it earlier this week in fact) because so many people are quick to kick people down because they know people can lose their jobs if they respond/dont jump high enough
i hope for the one shitty person this week there are a few that are grateful for your professionalism
Post # 10
@MrsPinkPeony: I am assuming you work for a hotel? I was a sales director for a popular chain for three years, and wouldn’t do that again for all the money in the world.
I got screamed at more in that job that I ever thought possible, usually because I walked to the front desk at the wrong time.
Post # 11
@MrsPinkPeony: OMG I would HATE to have to listen to the phone call again haha. I’m glad he just told you to not do it again. <3
Hopefully you’ll get your snacks back, too.
Post # 12
Wow, people are amazing. You should have told her to enjoy it now cause your going to be the one laughing when she’s sitting on a hot coal in hell.
That would piss me off, I don’t know what posesses people to be such douches to others. What makes her BETTER than you? Seriously i hope karma comes to bite her in the rear-end. Who wants her business anyway. I think its bad company policy to allow jerk offs to treat your employees like that.
I have serious issues with people being treated badly by customers if you couldn’t tell! lol
Post # 13
Ugh, I work in the service industry and I totally feel you on this one! I’m glad that you had the nerve to stand up to that woman. I swear telling someone to f* off is everyone in the service industry’s dream!! I can’t believe people think that they can get away with acting that way. Seriously what makes them better than you? I work at a bar/ restaurant, but I have a degree. It just so happens that jobs in my field are limited, and I can make more there than I can working a ‘general office’ type of position. I’m currently starting a small business as well. I’m not an idiot, but I still very regularly get treated that way just because people assume anyone who works in that industry must not be smart or motivated enough to do anything else. That is SO not true.
I’m glad that you didn’t get in to much trouble! I’ve worked at places in the past where you’d be immediately fired for something like that. I’m currently working at an Irish pub, so pretty much anything goes there. My manager is Irish and she tells people to f* off (both serious and joking) on a daily basis. People LOVE it. Being American, I could never get away with that. It’s something about the accent I think. I have yelled at a few guests for saying dirty sexual remarks to me, and asked them to leave. I have no tolerance for that. I’ll also admit to telling people they are bad tippers from time to time- only in EXTREME situations. I’d never get away with that anywhere else. Mostly on St. Patrick’s day when everyone is competely hammered and thinks that $20 on a $400 tab is acceptable. Um, no, it is not and you’re going to change that right now…
Post # 14
That completely sucks. I work for a law firm and we help people get their Social Security Disability. You won’t BELIEVE how many times I get yelled at a day because “we’re not doing it fast enough” no matter how many times you explain to them that We can’t speed the process up and that the time frame is the same for everyone. I’ve gotten pulled into a boss’s office (not MY boss’s office might I add) for the “complaints” I’ve had regarding my tone with them when they get angry.