- 8 years ago
- Wedding: September 2010
So, get this email from a client last week.
Client is all “can you help me with my posters?”.
And I’m all “Sure! I’ll get them looked at by a graphic designer!”
And then the client is all “Great!”
So, I send the mock ups that the client sent me to the graphic designer, explaining what I needed done.
Graphic designer sends me an email saying “Holy moly, these posters a crazy… and pixelated. And bad”
To which I respond “I know, right? And the lady wasn’t going to let me help! Yikes!”
A week passes.
Graphic designer sends me the redone posters.
I forward the posters along, NOT SEEING THAT THE REST OF OUR CONVERSATION WAS INCLUDED IN THE EMAIL.
Client emails back about how she’s pretty insulted by our comments, and how she hates the redesign.
I almost cried.
I think I handled it alright – I tried calling her, couldn’t get a hold of her, so I sent her a lengthly apologetic email highlighting how I learned an important lesson, and how I hoped that this didn’t make her reluctant to work with me in the future. She thanked me for it, and we’ve worked on the posters since.
I went to my supervisor with it, explained what happened, and forwarded her the thread (with my apology, and the client’s thanks). She said I handled it well.
I’m still stewing about this professional misstep. Should I be?