Post # 1
So I’ve been having some problems with our wedding photographer. She is very popular and known for unusual/vintage photography. We are mere weeks from our wedding date and we just finished our engagement session. Long story short, the session had two parts in 2 different settings – one was more unpredictable with people walking by and whatnot and the other one was more organic and set in nature. The first half came out average to terrible and the second half was beautiful. My background is in design so I asked my colleagues what they thought. They agreed with me.
I reached out to our photographer and explained, politely and clearly, which photos captured the essence of what we liked and what we didn’t like. I also explained that while I understand major editing work is just not feasible or profitable (like I can’t crop out whole people in the background), I did expect that minor details that literally would take a few quick clicks (when I did it) would be taken out. She was shocked to say the least about my concerns and after a few exchanges back and forth, I feel that we are at a standstill.
Bees, I’m not saying that all her photos were color processed poorly; on the contrary, I liked all from the more controlled setting with better lighting. However, a wedding venue is typically not controlled and it will not be a “perfect” setting, which makes me concerned. They said that the color processing and light editing that I did is not in line with their image and blog (yes, blog!) and that they will edit/alter as they deem appropriate. I didn’t think I was asking for anything unreasonable; her way of color processing just didn’t work across the board and some simply came out very dark/brown/unflattering.
Another point is that I feel that when a customer is this unhappy, the photographer herself should be the one that takes over communication with the client. However, since my initial exchange, all communication has been with the assistant.
I do like her portfolio, although now I realize she probably only put her best work on there (and not all of it). When I showed my colleagues our photos and the ones in her portfolio, had they not known they were the same person, they would’ve never guessed. Again, half of them were splendid and on brand, the others were simply unusable and I can’t bring myself to show these to people.
Should I trust her judgement and let this go? Should I find another photographer? Do you have another suggestion? (Apparently, they will not edit/color process closer to what I would like, so that’s not an option.)
Post # 3
Would you be able to share some of the photos so we can see what you are talking about? Sounds like you know photography pretty well, but it would be helpful for us to see it.
Did it sound like although she won’t change anything about your epics she understands what types of pictures you like and don’t like and will keep that in mind for your wedding? That’s really what the breaking point would be for me.
I do agree that she should have been the one talking to you, not her assistant.
Post # 4
@kate02121: Thanks for the fast reply. I agree it would be more helpful to share her photos, but at this point, I’m not ready to divulge these photos for fear she will find out that I’m taking a poll on whether to keep or not. I will say that she has quite a fanbase (like every photo she posts on FB gets over 200 likes) so I feel like maybe I’m the problem, and not her. That being said, my FI thinks that perhaps now that she is so popular, her quality has somewhat declined (quantity vs quality) and that her attention to customer service has declined as well.
I sort of feel like we are on two different pages. Compared to the average bride, I have a bit more background and experience in graphics and design (although I’m personally not a photographer), and as such, I have very definitive ideas of what can be done easily (editing-wise) and what I like. She seems to think that I want all the imperfections cropped out which isn’t the case. I don’t expect her to turn me into a sz 0 or have half the background touched up. In addition, I don’t understand why it matters if the color processing I want done is not exactly her signature color processing and thus not blog-worthy if I waive away my opportunity to be blogged.
Post # 5
That’s a tough one since it’s so close to the wedding. I honestly don’t know what I’d do. 🙁
Post # 6
@GFerg: Yes, seriously! Luckily, we seem to have a ton of photographers in the area and several that I’ve reached out to have said they are free on my date. The deposit for this photographer was 50% of the entire package, so if we go with someone else, that was one seriously expensive engagement shoot! As my FI said, I probably shouldn’t have waited so late to do the engagement shoot, but to be fair, we looooved everything online in her portfolio and everyone else I’ve shown her work to has too.
Post # 7
I’m going to go against the grain and say keep her.
I also went through a period of doubt with my photographer shortly before our wedding. I was looking at her recent weddings online, and I didn’t like the images. In a panic I had FI look at her pics online, and he convinced me everything would be fine…. I think I was having “dress regret” but with my photog, if that makes sense.
Post # 8
@mrsromo: I’m sort of having the opposite problem with this one. I LOVE all the images she has online but honestly, everyone that has seen those images compared to the ones we got are wondering if we even hired the same person! I thought it was just me that was panicking, but the majority (if not all) the people I’ve shown these to have disliked the same ones as I’ve disliked, and unfortunately, the setting/lighting for these are much more in line with my venue than the more controlled one. I’m pretty sure the people I polled are not agreeing with me just to agree.