- 7 years ago
- Wedding: October 2010
We rented the second floor, the beautiful second floor, of a local restaurant downtown. I met with the manager multiple times to secure everything and make sure everything would go as planned. I met with her the Wednesday before the wedding to order the food and talk about how the decorations needed to be set up. Everything was supposed to be perfect, but…
My guests arrived at the reception before we did for the “cocktail hour” while we took our final pictures. When we arrived, we came up the elevator and everyone clapped, the DJ announced us and it seemed great. Then I turn to my left and my mom whispers “This didn’t work out exactly how we planned.” She told me that we did not get the whole floor. I look around and there are people, not guests, strangers surrounding the bar. The room is roped off halfway for another party, and they are so packed that the hostess downstairs is continually sending people upstairs despite being told not to… TO WHERE MY RECEPTION IS!
What it boils down to is a miscommunication between managers. I have had my reception booked for 6 months and I guess last minute the other manager decided to book another party in the room thinking that it wouldn’t be a big deal to split the room in half.
By the time I got there, multiple members of my family (siblings mainly) were in the manager and owner’s faces. They were attempting to get the problem solved by the time I got there, but really, there was no way they could kick the other party out.
The worst parts: I was told that strangers were eating our food, none of my guests could get served at the bar, my guests paid for their drinks when they weren’t supposed to, my grandparents felt like they had to guard the gift table all night and they left early because they couldn’t escape the noise since we were shoved into the side with our DJ, some guests left as soon as they got there because of the chaos, my centerpieces were randomly placed everywhere because the other party had taken the side of the room with most of the seating, and the list goes on.
The manager I booked with had, in fact, set up the entire room as she said she would, everything perfectly placed. Unfortunately, when the other party came in, she had to hurry up and pull everything from that side of the room so that no one would take anything.
My husband and his brother took turns yelling at the owner (not a normal occurence) and he agreed not to charge us anything for any of it. That doesn’t really make up for what happened at all, and I don’t know that they ever could make up for it. The rest of the night we were treated like gold by the entire staff including being given free cocktails from the bar, a bottle of wine, and a ton of food for my mom to take home. I did end up having a lot of fun after I stopped stressing out about it, but I don’t know…
What would you think or do in this situation?