(Closed) Our venue manager quit? Should I be concerned?

posted 8 years ago in Reception
Post # 3
Member
1927 posts
Buzzing bee

It’s not concerning in itself that the previous manager quit but it does seem like your new contact is not very responsible or reliable.  Do you have anyone who lives near the wedding venue who you trust (your mom, a bridesmaid) who you could send to check it out.  It will probably calm your nerves to have someone go there in person and make sure the venue managers are on top of this stuff.

Post # 5
Member
235 posts
Helper bee

Oh boy, do I know what you are going through.  Our venue coordinator quit also and now we have the young college aged grand-daughter of the chef who has taken over.  She is totally clueless, but we had everything that we wanted in writing thank goodness.  I suggest you get yourself a local wedding planner not employed by your venue who will go to bat for you, especially since you are trying to do this from a distance.  Our venue is 4 hours away at Pismo Beach, CA and if we didn’t have a wedding planner, we’d be tearing our hair out by now.  Everytime a problem has come up over something we had agreed on (like your cupcakes) our wedding planner has intervened and made them stick to the contract and even some of the verbal agreements.  We were told by the first venue coordinator that we could use their tall ladder to hang little white lights and paper lanterns in the tent (about 20-25 up).  The new gal said it was a liability issue and said no.  Our planner got them to provide us with one of their employees to do it for us!  She also has stayed on top of all our other vendors.  She is going to make sure that the day runs smoothly and on our desired time schedule. 

Post # 6
Member
3219 posts
Sugar bee
  • Wedding: November 2010

The same thing happened to me! I am on #3 now! But i must say she is doing a great job and very helpful!

We did have a lots of bumps in the process like not telling us about the food & bev minimum. But now everything is good

 

Hope you have the same luck too

Post # 7
Member
570 posts
Busy bee
  • Wedding: July 2012

@arenyth:

I would recommend that you personally go into the venue with all your decor that you had planned with the previous manager. Why? Because, this person doesn’t have a clue about your ideas or what was said between you and that person.

An inperson meeting is more formal and besides over the phone you are describing your dream wedding and this other manager might be imaging a different wedding.

 Important points as to Why you should be  Concern and Meet face to face

0.  Call to see if your wedding date is still available or if they already booked double book someone else

1. New manager  doesn’t now what was agreed or the terms of your day

2.  Allow the manager to familiarize themselves with your vision of the wedding in case that day arrives he/she sees something they can correct it immediately

3. Show them pictures of what your reception, ceremony site etc should look like dont use the words “this is what I would like it to look like say this is what my wedding should be ” 

4. Show them the contract that was previously written up with the formal manager to see if all that was included is still taking place or has changed in price or vendor

5.  If you cannot make it to meet formally email her the pictures of what you wanted , the former contract and what was agreed

6.  Ask her to give you a date when she can find out about your cupcakes than call that day back to ensure that all is taken care of.

7. Ask her for the Vendors business name and telephone number that way you can also do your homework, just don’t let them know that just say  I am scrapbooking and want to include the name of the vendors we used to make it more special

8. Sadly the prices will probably change since the last guy just quoted you prices not actual set prices . This time be a savy bride and ask for actual prices.

9.  Write it down  Sadly verbal agreements don’t mean anything nowadays. When you have a informal or formal contract write on it with a pen “like complimentary bar was agreed on date by  persons name ” however note down all this information on the back of the contract or on the sides why because it is a like a legal paper than request a copy.    

10.  However this can only be done when you have that face to face conversation or if you call follow up with an email  “we just spoke about 5 minutes ago (time is relevant the more time passes people forget details) we both agreed that we would /would not  , this is the price you stated, these are the vendors you stated would be working on my wedding  etc etc  be detailed as possible  (I tend to watch to much Judge Milan and Judge JUdy)

 

Email her if it is in writing than you have proof in case all goes wrong and than you can sue to get your money back or better yet   CC the CEO of the venue if their is any so that you get speedy results.

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