Post # 1
So I need some help girls I need to figure out how much money I need to get back from the venue… Here is a LONG list of everything our venue did very wrong…
They didn’t serve our whole menu, our main food was not there they only did the Nacho bar… and not only did they only have the nacho bar I would like to know how steak magicly makes a chef think ground beef.
After MANY warning the rice was still made with a veggie broth including carrots (I am extremely allergic to carrots and the venue knew this), I took a small bite before being warned and I didn’t have a terrible reaction but my face did get a little puffy. Luckily I had my meds in the bridal room…
food was 30 minutes late AFTER we pushed the wedding back 20 minutes for them..
The lemonade and iced tea wasn’t put out until a hour after the reception started (we paid to have this out the whole time…
I didn’t get my chair covers,
The sound system that I paid for was not there at all we literally had to hook my laptop up to a little speaker that they found in the back room.
When got the the venue (30 minutes after I said us girls would be there) They still didn’t have our bridal room ready, causing us to be even more late and not get all the pictures I wanted before the ceremony
the coordinator was talking shit about us and was a BITCH the whole day…
Our food bill was 5,091 after our service charge and our venue rental was 1,600 BUT I am not paying 5,091 dollars when all our guests got were nachos… How much should I ask for back?
Post # 3
What a nightmare. Do you have an attorney? I’d be furious.
Post # 4
OMG!! Do you have insurance?? SURELY the insurance would cover that??
Post # 5
@Astra: As of right now I do not. I want to try to reason with the venue before I get an attorney, But I am not sure how much to ask for back…
Post # 6
Ask for all of it and be serious about it. Threaten writing bad reviews everywhere and going to the BBB if they seem uncooperative. Was any of it put on a credit card? I would also think about a chargeback. If they offer you something you’re satisfied with that’s short of the full refund, you can accept at that time. But I doubt it could hurt to ask for a full refund, even if you don’t plan on getting it all back. It’s not unreasonable to expect that considering that they ruined all your wedding plans.
If you think that’s too severe, I would ask for everything to be refunded except for the room rental fee.
Post # 7
What was the menu they were supposed to serve, including beverages? And then what are all the items you actually got served?
Post # 8
- Wedding: September 2013 - Creek club at ion, SC
Surely you should only pay for the nahos and the service … is it not broken down??
Post # 9
I don’t know the legal ins and outs but if it were me I’d ask for ALL your expenses and damages on top. That is just outrageous. And knowing about your food allergy and serving carrots anyway is unforgivable.
Post # 10
- Wedding: August 2013 - The Liberty House
I would ask for a full refund, and see how they counter. Depending on how expensive an attorney is in your area, I would consult one if they don’t agree to a full refund.
Post # 11
I’d start asking for the full refund. You may not get it, but you never get more than you ask for, so start big. I would refuse to pay more than the room rental and service fees
Post # 12
I would start out asking for a full refund. I would not do any negotiating without an attorney.
Post # 13
@MsPanda: what food was supposed to be served besides the nachos?
how does your contract read? are all of the items broken down or in a package?
i would offer to pay for what you received.
Post # 15
If it was me I would ask for the full refund back, as a starting point to negotiate. Do you have an itemized breakdown? Our catering contract shows the cost for each line item. I would go through and find the cost of everything you didn’t get, and accept nothing less than that for the refund. If they give you any trouble after you initially ask for the full refund it it probably time to get a lawyer involved.
Post # 16
Did your venue provide you with a break down of the costs before you signed your contract? MIf not check out other venues that are comparable and go from there…Wow, sorry your venue was such a nightmare! Very unprofessional. Make sure you write a bad review but after you get your money back!