Our venue screwed us over….

posted 4 years ago in Venue
Post # 3
Member
4475 posts
Honey bee
  • Wedding: June 2014

What a nightmare.  Do you have an attorney?  I’d be furious.

Post # 4
Member
857 posts
Busy bee

OMG!! Do you have insurance?? SURELY the insurance would cover that??

Post # 6
Member
1853 posts
Buzzing bee
  • Wedding: May 2014

Ask for all of it and be serious about it. Threaten writing bad reviews everywhere and going to the BBB if they seem uncooperative. Was any of it put on a credit card? I would also think about a chargeback. If they offer you something you’re satisfied with that’s short of the full refund, you can accept at that time. But I doubt it could hurt to ask for a full refund, even if you don’t plan on getting it all back. It’s not unreasonable to expect that considering that they ruined all your wedding plans.

If you think that’s too severe, I would ask for everything to be refunded except for the room rental fee.

Post # 7
Member
1627 posts
Bumble bee
  • Wedding: November 2012

What was the menu they were supposed to serve, including beverages?  And then what are all the items you actually got served?

Post # 8
Member
1480 posts
Bumble bee
  • Wedding: September 2013 - Creek club at ion, SC

Surely you should only pay for the nahos and the service … is it not broken down??

Post # 9
Member
4475 posts
Honey bee
  • Wedding: June 2014

I don’t know the legal ins and outs but if it were me I’d ask for ALL your expenses and damages on top.  That is just outrageous.   And knowing about your food allergy and serving carrots anyway is unforgivable.  

Post # 10
Member
6212 posts
Bee Keeper
  • Wedding: August 2013 - The Liberty House

I would ask for a full refund, and see how they counter. Depending on how expensive an attorney is in your area, I would consult one if they don’t agree to a full refund.

Post # 11
Member
4528 posts
Honey bee
  • Wedding: April 2015

I’d start asking for the full refund. You may not get it, but you never get more than you ask for, so start big. I would refuse to pay more than the room rental and service fees

Post # 12
Member
3584 posts
Sugar bee
  • Wedding: September 2011

I would start out asking for a full refund.  I would not do any negotiating without an attorney.

Post # 13
Member
11287 posts
Sugar Beekeeper
  • Wedding: April 2012

@MsPanda:  what food was supposed to be served besides the nachos?

how does your contract read?  are all of the items broken down or in a package?

i would offer to pay for what you received.

Post # 15
Member
1328 posts
Bumble bee
  • Wedding: April 2014

If it was me I would ask for the full refund back, as a starting point to negotiate.  Do you have an itemized breakdown?  Our catering contract shows the cost for each line item.  I would go through and find the cost of everything you didn’t get, and accept nothing less than that for the refund.  If they give you any trouble after you initially ask for the full refund it it probably time to get a lawyer involved.

 

 

 

Post # 16
Member
1182 posts
Bumble bee
  • Wedding: August 2013

Did your venue provide you with a break down of the costs before you signed your contract? MIf not check out other venues that are comparable and go from there…Wow, sorry your venue was such a nightmare! Very unprofessional. Make sure you write a bad review but after you get your money back!

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