Post # 1
Hive, I am sick to my stomach.
Darling Husband picked up our wedding video today. We sat down to watch it, and the ceremony came out just fine. The video was a little fuzzy, but there was sound and picture. We went to watch the reception, and at the start of my mom’s speech, the volume drops out. It stays that way through her speech, the Best Man’s speec, Maid of Honor’s speech, prayer…all the way through to the interviews and the end. They didn’t put all of the interviews they took on the DVD.
I am livid. I am thankful for what we have, but I am moreso upset that THEY DIDN’T EVEN TELL US. I am calling tomorrow to let them know that there was a problem. I am hoping that it was just an editing problem and they have the footage. If they don’t, what would my recourse be? I would certainly want to ask for some of the money back.
Overall, I am thankful that we have the ceremony (which is really meaningful to me, seeing as my uncle officiated), we have pictures…there have certainly been people in a lot worse situations. Any advice?
Post # 3
i am sorry to hear that…you should get some sort of refund
Post # 4
Thanks…I agree. We’re going to try to call the place today (even though it’s a Saturday), but I suspect we’ll have to wait until Monday to do anything. I understand that these things do happen…but how can you NOT tell someone about what happened to their video? They let us leave, thinking everything was great.
What really bothers me is that they didn’t tell us anything. If they would have owned up (and I have no clue how they couldn’t have known), it would have been a little easier. I definitely want to ask for something back…$1,000 is a lot to pay when you only received half a video! I don’t know if I ask for all, half…any suggestions?
Post # 5
Wow, that is terrible. You should definitely get money back. I’m not sure how much, probably a percentage of the audio lost, so maybe $250. Definitely not all the money and likely not half. Write them a message like “I really wanted to review you to my friends and family, but after this, I am not comfortable given the quality of product I received…” and see what they say and offer.
Post # 6
I second that idea. Technical problems happen, but they should’ve owned up to it and offered you a partial refund or some kind of compensation. It’s definitely reasonable to ask for a partial refund, since you’re missing out on some big things.
Post # 7
Wow, that’s upsetting but try not to get too worked up. If they knew that the sound was messed up, I’m pretty sure they would have said something. I’ve worked on videos before where there were sound issues after rendering (changing the video from a working file to one that’s complete and ready to be played.) If anything, I’m guessing that their only mistake was not double checking the final product.
Post # 8
I do understand your feelings. I guess, you hired a videographer so as to have images and sounds. Otherwise, you’d have only gone with the photographer. As a wedding videographer, I believe it’s still possible to fix this. If the ceremony part has the audio, I’m 100% sure that the reception raw footage has the audio too. Our cameras don’t just change audio settings by themselves in the middle of a speech. It’s more likely that, when editing, your videographer accidentally shut down one of the audio tracks (too long to explain how and why it happens sometimes) and unknowingly, he killed off the sound of the film. Simply ask him/her to re-edit your film and they should do it without any problem.
The problem with your film suggests that the videographer has exported and burned the final version of the film without double-checking on all of it. I just can’t believe they knew the film was missing sound and still delivered it to you.
In the case the raw footage doesn’t have the audio part (doubt it), then you’re entitled to a refund.
Post # 9
Thank you, everyone! I was very calm when I called the company. I left them a message, asking them to call me back as there was a problem with our wedding video. I am hoping they can fix it. We were going to have some family over today to watch it (ones that couldn’t make it to the wedding), so that adds a little more to the bummer factor. The company is a well-known one, and reputations are important. I feel as though they wouldn’t do it on purpose. That’s also why I haven’t named them…mistakes do happen. I’ll keep you posted on what happens.