- 4 years ago
- Wedding: January 2013
Just wanting ya’lls advice on this.
DH and I got married about 9 months ago. We spent a LOT on our photographer since that was the most important thing to us. Our photographer was great but missed several important photos- things I didn’t think to ask for because I figured they were just “normal” (like individual photos with my bridesmaids and photos with my siblings)… and I was too scatter-brained to even realize it the day of the wedding. Anyway, I was disappointed but could let that go since there was nothing I could do.
Anyway, we decided to order a wedding album. We paid our photographer in full in April. The check was cashed and we were told we’d have the digital proof of the album (with changes made- we had a proof already but I wanted a couple changes) within a couple weeks. Three months went by and we still did not have the album proof. I tried contacting her several times with no response. I finally got in touch with her assistant and said we’d like a refund- and THAT got a reaction. We were promised the new proofs within the next couple days. We did receive them but no changes were made, though I had requested them. I again tried to be patient, asked for the changes again, and was promised them within the week. The album was then sent to print and we were told we would have it within three weeks. We are currently on our tenth week since then and we do not have the album. I contacted her earlier this week to check the status and she told me it came in about a week ago (didn’t have time to tell me?) She was going to mail it out that day and send me the tracking number. I still didn’t have the tracking number as of yesterday, and no response from her when I tried to contact her.
I finally just broke down (at the advice of my wedding coordinator friend) and wrote a review on a website. It wasn’t too harsh- I said I loved the photographer as a person, sweet and comfortable to work with, but that I was really disappointed with the level of communication and lack of follow-through. Well this got her attention. She immediately left me two crying voicemails and sent me several text messages before I could respond. She said she hadn’t mailed the book out because she wasn’t feeling well (I have multiple sclerosis- I spend every day of my life not feeling well- I still get my crap done). She was also pretty furious with me for writing a review that “could destroy the business”. She responded to the review online basically calling me a liar and saying she had no idea I was upset (DH and I have told her more than once that we were disappointed). When my husband got involved (he has more of a backbone than I do) she sent me THIRTY-FIVE text messages calling him verbally abusive, sending me Bible verses telling me how I should have handled it differently, saying she would pray for me, etc.
Bees, all I want is my album that I was promised five months ago!! I do understand that these things take time but when we are put off time and time again with broken promises and broken timelines, am I in the wrong to post a bad review? She is making me feel like this is a friendship- it’s not- it’s a BUSINESS TRANSACTION! We paid for a service that we were promised and have not received. She made me feel absolutely horrible for being upset in any way.
Am I overreacting or being out of line here?