Post # 1
- Wedding: September 2010 - Casa Real at Ruby Hill Winery
I worked with this website to print our Save the Dates and had a good experience. However, lately I’ve been trying to order our holiday cards through them and I am less than pleased.
Their website claims they have 24/7 phone support but they do not. They are only there from 5 am – 10 pm I believe. If you call after hours, they even say on the message to call back during business hours.
Additionally, their customer service is very spotty. I had a good experience with our STD postcard but this time around it’s been horrible. For example, a supervisor I spoke with told me she would deal with my problem and call me back. Instead, she emailed me at 9:59 pm saying she was unable to resolve it and to call with any questions. When I called a minute later, their office was “closed.” I will never work with them again.
Post # 3
I just ordered off of their website and its so true about their 24 hour phone system.
Post # 4
If you know what you’re doing, they’re good.
If you do need CS help. eh, they’re majorly lacking.
I had an order go through that last min. I added something too, I spent a week trying to resolve the file and then I learned the MAIN part of my order wasn’t coming. In order to ship it, I had to cancel the WHOLE order, re-order, and then pay higher shipping fee’s for a rushed delivery.. and then after rec’ing that to me, I asked about it further and they were like, “oh, well, it’s a 3 day print on that item so even with next day air you won’t have it by friday.” So I was like “um, then why did you just rec that I do that?” she had no answer.
BUT, like I said, if it wasn’t for the stupid address stamp I had decided to add on, the order, which I’ve made without a hitch many times before, would have been fine….
Post # 5
Agree with KLP2010 – if you know what you are doing, they are good. I’ve used them previously for business cards and flyers, no problem. So I used them for my Save-The-Date Cards and invitation postcards, and everything came out great.