Post # 1
Hi bees –
I just wanted to share my sadness with you gals today. I guess I need to just vent so I can stop my tears for a bit.
I heard from my wedding photographer yesterday. While he was backing up my pictures onto his computer (three weeks after my wedding) the power went out and when the power was restored the photos of my ceremony and the formal portraits of my husband and I and my family were lost.
He then thought he was fixing the situation and went online to a software recovery program. It advised him to format the card which he did. Of course every data recovery service I have talked to says that if he formatted the card, it is wiped clean. I’m still going to send the card for an evaluation, but I’m so sad and truly just devastated for the moment.
He did have a second photographer so she got some shots of the ceremony (but he was taking the best angled shots since he was the main photographer) but she didn’t get ANY of the formal portraits because she was calling out family members from my list.
So all of this being said, it looks like i will not have a picture of my husband and I to frame on our wedding day. Yes, I will have the candid shots, but I would like at least one with him and I formally. He is NOT a fan of taking pictures but he happily suffered through a ton for me and now they are all lost. I am starting to cry again while thinking about it.
I am very grateful that I didn’t lose all of my wedding photos, but I’m so frustrated that he waited three weeks to back up my precious pictures. He decided to back them up during Hurricane Sandy so I ended up losing my precious pictures.
Any words of encouragement or any tech savvy advice would be awesome.
Thanks for listening to my pity party bees.
Post # 3
Wow. That’s awful. Most of the photographers I talked to said they backed stuff up IMMEDIATELY when they got home, and they made sure there were at least two or three copies of it somewhere. Waiting three weeks and then doing it in the middle of a hurricane is completely irresponsible. I would ask for a partial refund.
Post # 5
Book a day after shoot now!
We did this and have plenty of formal pictures. We loved how the day was stress free and we were still basking in the newlywed glow.
I’m sorry about your pics!
Post # 6
- Wedding: August 2013 - Rocky Mountains USA
That sucks! I’m so sorry!! Were there any family members there taking pictures along with your photographer during your portraits, by any chance?
I agree that you should ask for a partial refund. You could also ask him to do a free session where you dress back up and do a makeup portrait session. Not the same, but it would be something…
Post # 7
I am so sorry. Is there any way to contact any of your guests to have them upload their pictures on to a photo sharing site?
Post # 8
If all he did was format it, there may still be hope. Make sure he does not use the memory card again. It is possible to recover images from a formatted memory card. You may not be able to recover everything, and it may not work, but it IS possible. Don’t want to give you false hope or anything.
Post # 9
I’m so sorry! I would be so ticked at the photographer if he waited 3 weeks and then lost everything.
Post # 10
I always immediatley make copies of all images. I’d do what the others say, book a shoot with him (it should be totally free for you) and redo those pics. Make a list of the shots you want. We did our formal pics the day after the wedding with no rush, included our dog, and found interesting places instead of just the beach where the cermony took place.
Post # 11
Thanks girls for all of your kind words. I’m definitely going to be asking for a partial refund and I’m going to reach out to my guests to get any pictures they took. Unfortunately, most of my guests headed to the reception right after the ceremony, so not many people were hanging around while we took our family portraits, BUT I’m keeping my fingers crossed.
Yeah, the three weeks part is what just kills me. It feels very irresponsible to me also. When I was meeting with photographers that was one of the biggest things I asked about…
Post # 12
Wow I’m sorry! Ask him if he will do another shoot for you? It sucks because it was the ceremony and family shoots he lost! I would be terribly terribly upset. Definitely contact the guests for photos!
FWIW, any future brides, that is something to ask your photographer about! I think mine told me she shoots to two memory cards in case something happens to one, and that she has a portable hard drive at the wedding to back them up there as well. Definitely something to consider!
Post # 13
@Azyriah: THANKS! That’s encouraging to hear. I’m trying not to get my hopes up, but I’m praying hard that the data recovery service is able to recover something. I’m planning to use Secure Data Recovery Services. They are all over the United States. Have you heard of them?
Post # 14
I would be asking for a total refund…not a partial. That’s terrible.
Post # 15
@Plantation: Im from Canada, so no haven’t heard of them. A quick google search tells me them seem legit and are more than capable for the job. Please update us on how this goes! I really really really hope you can get your pictures.
I would defintely ask for a partial refund to help cover the costs. Data recovery can be expensive. Your photographer unfortuntely made a huge mistake in backing up his photos, and he should be willing to make things right for the sake of his reputation.
Post # 16
I dont know how they were lost just because of a power failure.. I won’t loose any pictures this way.. I would just have to finish uploading what didnt before the power went off.. What ever was already uploaded should still be there on the computer/hard drive. I think they screwed up in some other way and thats a BS reason they are giving you.. fishy.
Taking 3 weeks to download is irrelevant to why they were lost.
Sorry this happened to you.