Post # 1
Hey, really need some help!
So at the weekend my fiance & I found a very nice, affordable venue and we decided we wanted to book it today. I called the guy up and he said I had to pay an £800 deposit over the phone. We don’t live in the area where we want to get married, so I asked if we could pay it in person when we were back down that way, but he said no I had to pay it over the next few days, as it is confirmation of our booking.
Is this normal? My fiance thinks it’s a bad idea, because he says there is no guarantee if we do it over the phone (ie. no receipt, so he could just take the money and say he never received it).
Also we haven’t got a contract at this stage or any terms & conditions.
I know that venues want the deposit money up front but I’m just really skeptical about giving out my bank details over the phone when I haven’t seen any terms & conditions and there wont be a receipt for it.
Please help, I said I’d call the guy back tomorrow!!!!
Post # 3
It is normal to need payment as confirmation for booking but Idk about paying over the phone. Ask if you can send a check?
Post # 4
I would not pay over the phone. I would want a contract with details of the venue first.
Post # 5
I would NOT pay anything over the phone.
Post # 6
Fiance and I made sure to get everything in writing, just in case. Any chance you could send the money by Paypal or something?
Post # 7
You should not pay anything without having a contract in-hand. Because basically you would be paying without a legally binding agreement of what was being paid for.
Post # 8
Check with your bank and see if they can do a transfer for you. You’ll have some documentation, and they might be able to keep your specific banking information private.
Post # 9
Thanks everyone for your quick responses! Also I know I have double-posted this but the website is slow tonight so I can’t seem to delete one of the posts, so sorry if you are seeing my post twice!
I just don’t understand why he’d ask me to pay over the phone when he is working at a reputable place, and I have met him in person so I know it’s him, etc etc. Why would this be standard policy? I think it’s utterly stupid and I am uncomfortable with it but if I tell him this and he says there is no other option, what then?
Could I ask him to send me the terms & conditions first, or something?
Really don’t know 🙁
Post # 10
We paid over the phone with a credit card for our venue. They then emailed a contract to us, which I signed and mailed back. There was nothing shady about it at all and we had no issue with it. I’d go with your gut about how you feel – if they are a venue that does weddings regularly, then I doubt it’s some sort of scam where they’re going to take your money.
Post # 12
I would see a contract/t&cs first, that you have that venue on that date and the services etc that will be included in the price. Do not pay before you have all these in writing first.
Post # 13
I just went back and looked through my email – they sent me the contract via email and once I reviewed it, I called back and paid with a credit card for the deposit. So, I agree with the others that you definitely want to see a contract before you pay. Once you see that in writing, I don’t see a problem with paying the deposit over the phone.
Post # 14
Hi there! I am getting married out of state as well, and did my payment over the phone after I got the contract all worked out and signed by email. I felt comfortable doing this over the phone, because the venue is a well known venue that is always booked for weddings. So if you are dealing with a venue that is a well known and established one it shouldn’t be a big deal, but I would still check to see if you can do paypal or send a check. My venue gave me the option to send a check if I wanted to, but with a check they will have your bank account number and all that stuff so that is a little more scary to me than my CC info that is NOT attached to my bank account.
Post # 15
I would ask for an emailed contract but, otherwise, paying the deposit over the phone (presumably via credit card) is fairly safe and you have Visa or Master Card’s buyer protection if they claim something wasn’t done right. Ask them to mail you a paper receipt of the charge and keep it with your other wedding paperwork along with your credit card receipt, in case there’s ever a question.
Post # 16
If you pay by credit card I dont see how he can say he never received it. I personally would ask to pay by check.