Post # 1
Hi All Perth Brides 🙂
I’m just wondering where you got your cakes from? I’ve already selected a cake vendor and have paid her a $300 deposit.
However, when I paid the deposit etc I wasn’t really well and just paid without paying too much attention to the invoice or anything.
When I got home I discovered it was higher than I thought…I always take notes when I am on the phone, so I found the bit of paper from when we had our initial discussion about cost, and that paper said that my cost would be $750 for a 3 tier, if she made all layers or $550 if my MIL made and she decorated and delivered etc.
I’ve changed my cake slightly so it is now a 4 tier (the 4th tier being quite small) My top tier is being made by my MIL, the next tier down is a dummy tier and the 3rd tier my MIL is making and the bottom tier my cake maker is making.
The cost is $950……..I’m not sure how we came to that figure? Given now she is making only 1 tier (her original quote was $750 if she made all 3). Surely 1 extra tier to ice isn’t going to cost that much different?
I’ve tried emailing her and calling her. I’m not angry or anything (well, I wasn’t) I am sure there’s a good explanation – I just want to hear it, I hate the feeling like I am being ripped off.
WHAT WOULD YOU DO??
I don’t know if I can get my $300 back that I gave to her as I paid it in cash & only receipt i have is the copy of my order form which she wrote on…
My first email asking her to explain was over 2 weeks ago now.
** I KNOW I POSTED IN “AUSTRALIA” BUT WOULD LOVE ANY ADVICE!! THANKS!!
Post # 4
Is she a home baker or does she have a shop?
If you can’t get a hold of her by phone/email I would probably drop a letter to her business address or make an appointment to go around and see her? Have you tried calling from a different number? I only say that in case she is dodging your calls!
It certainly seems a bit odd especially since it definately isn’t wedding season so she shouldn’t be so flat out with work that she couldn’t respond to an email.
Post # 5
Id suggest coming to this FB group hun there are heaps of girls that are looking around for their cake anre willing to help 🙂
Post # 6
Yes, it’s very strange and it’s starting to stress me out!! If you have a business you should be checking your emails and replying back to clients – she hasn’t done that in about 3 weeks, and I think that it is just poor form.
I think she bakes from home, I’m not really sure, I just stumbled across her website, liked her designs and sent her a picture of what I wanted and asked if she thought she could replicate it.
I would say she is ignoring me – I can’t imagine any other excuse! Maybe I should get my FI to ring up!!
Thanks for the group information – I’ll join!! 🙂
Post # 7
So today, after a month. I got a response. I had emailed a week ago (3 months prior to my wedding date) to say that I wasn’t happy with her lack of communication with me, and I wanted my deposit back and I wouldn’t be using her.
She told me she would not be returning my deposit ($300!!!) as she had to turn other business away to make my cake.
I don’t believe she turned other business away, because September in Australia isn’t peak wedding season, she’s not a store – she works from home. She was only making 1 tier of my cake and icing 4 (FMIL was making the other 3).
I believe 3 months is ample time to cancel, I haven’t signed anything to say that I am bound and that deposits aren’t refundable. I’m SOOOOO ANGRY. I also paid $100 extra than the $200 she asked for, because that was the cash I had on me and thought it would ease the amount I had to deposite later.
Does anyone have any advice on what I can do? I’m so disappointed that people run their businesses like this, especially in this industry.