- 5 years ago
- Wedding: April 2013
I really had to register with the site to warn everyone to be VERY careful when buying from this site, I have just lost nearly £200. I decided to take a chance and ordered a dress, I had to contact Phoebe Bridals with a query about payments and recieved a prompt polite reply, this seemed to be a good company I thought, wrong! Sadly my wedding was cancelled about two days before the dress arrived, my heart sank when it came in a polythene bag, I was expecting a box! The site does say quite clearly no returns if the fault is not theirs, but I decided to try anyway, but no joy, after a number of attempts they just ignored me. On closer inspection of the dress i found loose threads and fraying lace, no returns paperwork either, also in small lettering on the package it read “sample dress”. So I paid full price for an apparently sample, with no way to retrieve my money. Lesson learned, just please be wary!!