Post # 1
So, our photographer finally sent our Albums – YAY!
Unfortunately, there are several problems:
the mattes for the albums were backordered, so the photographer sent the album cover and the photographs, and a note saying the mattes would be shipped when they were ready.
My Mother-In-Law is missing the only photograph she cared about, the one of my hubbys ENTIRE familiy, including his 95 year old grandmother. She instead got two copies of a completely random photo.
We received my parents album, and they received ours.
Several of the photographs taken in a particular room are very, VERY red.
I am currently trying to write an email to our photog to try and explain how NOT happy we are with what we were sent. Should we get some money back? free prints, something??? I’m just boggled by how unorganized this all is!
Post # 3
Wow that is so unprofessional! I would leave the compensation up to them, just email them and tell them how you feel about the disorganization, missing important pictures, and the need for color correction on some pictures and see what they say. Most businesses will want to figure out a way to make you happy so that you are satisifed with the service.
Post # 4
I would email them and see what they offer you. Like MissAsB said, most buisnesses will try and make it right. I really hope they figure it all out and get you your gorgeous pictures!!
Post # 5
I sent off my email to the photographer, and here is what I’m asking for – I would like her to cover the cost of shipping the mis-shipped albums, and the cost of mailing back the the photos that are too red so that they can be fixed. Beyond that, it’s just too much trouble to send back the whole albums, because then we’d have to wait even longer!
Post # 6
I’m hoping that your photographer is responsive and meets your request, which are totally reasonable!
A thing to note is that I know that even though I ordered them from my photographer, the prints were made in a lab somewhere else. Therefore, my photographer didn’t see the prints to inspect them before they were shipped. I’m hoping this is the case as well, and that the photographer did not know this mix-up happened, but that it was the lab’s fault.
Post # 7
That’s why I want to ship them back, so that she can see them in person. So many of the photos were absolutely stunning it’s saddening to see the ones that aren’t as good!
Post # 8
Yea, usually the photographer orders directly thru the album company & they don’t see the album at all. Likely, its the album company’s fault.