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that seems kinda crazy to me that she did that. If you don't want to pay the $200, ask her to re-design the album so it fits on 40 pages, or decide how many more pages u are willing to pay for and tell her.
Tell her so. You weren't given fair warning, and you simply can't pay that money. She can deal with it.
I think a lot of photographers will add extra pages in the design. Ours did this as well, and I just politely told them that we would like to stick with the original number. I guess it's just part of the biz.
I would just go back and ask her to redesign to fit within the contracted length. Perhaps you have specific pages that you would like her to cut?
Hmm, her initial emails does point in the direction of extra costs... but she should have clarified the costs. Just tell her you were not prepared to pay an extra 200 and you would request that she redesign to fit it on 40 pages. If she complains tell her you don't need pic 1, 2, and 3 on pages x, y, and z.
What is the point of a disc if you can't print from it? Shouldn't those rights be included in the overall price?
When our photographer gave us our e-pics disc, she included a letter that said we have rights to print the pictures in case anyone gives us a hard time about it.
Why would she have to know if you parents used your disc to print pictures for themselves?
Sometimes it can be difficult to stick with a certain number of pages when designing a wedding album. Often times there are photos that you can't seem to part with because you feel it would interrupt the complete story of the day. So I totally understand where she's coming from in adding extra photos. Her saying "This design has 48 pages in order to tell the entire story of your day" was her way of asking your permission to print the extra pages.
That being said... she still should have told you about the increase in price. It's not fair to assume that you know how much each additional page costs (unless she gave you a break-down beforehand).
I think you should email her back and tell her that it's much more than you expected. See if she has already placed the order... or if she can give you a discount. A good chunk of that $200 is probably profit.
Good luck!
@bride2bejc: she wouldn't. I just got worried when I looked over my contract again and it said it included a disc, but there was also a statement saying something like our photog is the only person allowed to reprint pictures. Offenders will be prosecuted. Between my mom and my MIL they ordered around $400 worth of prints, so its not like she's lacking print orders from us.
@KellyBentonPhotography: Good idea. I'll email her back saying I was unaware that the extra pages cost so much and if there is any way I can reduce the pictures now. She did say she ordered it already yesterday, but maybe she can still change the order??
@vmec: after reading it multiple times it does seem vague and that it was alluded to that it would cost more, but was not outright said in the email.
Yes this is typical in the industry. Upselling to generate more income. I can't tell you how many albums I've designed to include only the number of pages included in the wedding package, no problem.
Many photographers design extra pages expecting that you won't be able to cut those pages and they will gain a few hundred dollars. I would tell the photog which IMAGES to cut (not pages) and have the photog REDESIGN the album with the exact number of pages included in your package.
It's unlikely the photog has ordered the album this early on, esp without waiting for you to okay the extra expense he/she tacked on. Very unethical business practice. If she states she has already ordered the album, you need to refuse to pay the upcharge on it since she didn't make you aware of it in her initial email. You okayed the album design. You did not okay the upcharge email that came later.
And what the heck are you supposed to do with the disc of pictures!?? She included a disc in the package you purchased....and then basically told you that you can't use the disc??? That's some BS. Im sorry you're dealing with this.
@catalyst: agreed.
I haven't heard of this before. You've paid for her services and that should include rights to use the disc of pictures that feature YOU and YOUR event.
Yeah I talked to another girl who had my photog today, and for her album she put in 12 extra pages and she had to cut it down but she still ended up paying like $350. BUT she was told that it was going to be an additional $50 per page before she ordered. I wonder if she was sending out so many emails that she thought she put the price in there but didn't. Why not tell me but tell someone else the cost? I really don't want to cut any of these pictures and would have totally been ok if I had known beforehand!
I agree with PPs that the extra charge was not clear at all in the first email. I too am a little confused about the disc, but I guess if that's in your contract nothing can be done now. This sounds like a sneaky business move to try to get more money and if you leave any reviews I would mention that, as I would not want to give someone like this my business. Their job is to stick to the package, not add things that you didn't ask for to make more money.
@mkewed2010: if you dont want to cut the pics and dont want to pay her upcharge, request that she redesign the album to fit the pics in the number of pages that came with your package.
@catalyst: That is probably not a good idea, unless the OP goes with a larger size album.
If you can trim the extra pics, then go with 40 pages, but if you love it, it sounds like the photographer did their job. I don't think they are trying to "upsell" you, they are not making much out of the 200 dollar adder they are charging you, this is VERY reasonable. If they were trying to upsell, they would of made it 15+ extra pages to try and WOW you into buying more. I think they tried to fit everything in 40, but just couldn't do it in a way they were happy with. Did you select the pictures? You should have an average of around 2 to 2.5 images per page.
As for the prints, it sounds like this photographer is still evolving into the digital age from older business models of selling prints. It is true that the release probabably states that you only you can obtain prints for your personal use, but as true as it is, it's kind of silly because it can't be policed. Photographers should just charge more for the CD to make up for lost print sales, and then give the user more flexibility on getting their own prints made. There are advantages of getting prints through the photogapher though for anything larger than an 8x10,
Are your photographers print rates reasonable?
@USER876: Yeah I am just going to pay the extra $200, because I really can't decide what to take out. There are some pages in the album that literally just have one picture on the panoramic (2 page) spread though. There's another girl I think she tried to "upsell" that I know because she did add about 15 pages to her album. This girl did choose a smaller package than I did though. We did order about $400 worth of prints, which I think is a good amount of $$ seeing as each print was $8 each for a 4x6 or 5x7 or $20 for an 8x10. So I wouldn't say they are that reasonable. Anything larger than an 8x10 was REALLY expensive. I think an 11x17 was $75?
I know our photographer has been doing digital cd's for people for at least 3 years now (as my friend used her previously), but I wonder if the "disclaimers" on her contract are just general disclaimers that haven't been updated for years, hence the phrase saying only the photographer is allowed to reprint pictures.
I know this other girl who used the same photog had some issues as well, so at least I can say its not just me being a crazy bride haha.
@mkewed2010: So you don't have ANY reproduction rights? Did he give you high resolution unwatermarked images? If so, I can't figure out why he wouldn't let you reproduce them.
As I said there are some advantages of ordering prints through your photographer. I don't even offer 4x6 or 5x7's anymore. First, images those sizes tend to get lost in albums or in desk drawers, they offer the least amount of "satisfaction" and use for the client, so it's hard for me to sell value. A 20x30 wall portrait that will be enjoyed daily for yrs to come is another story. The smaller prints IMO are more for proofing purposes, so I either offer proofs of the entire set for a set fee, or nothing at all. It's more economical for the client to obtain prints themselves in that size. For larger prints, you really start to see the difference in ink and paper quality that a pro lab offers, not to mention the archival benefits. Also, retouching is very noticable for larger prints, and the photographer insures that the image is perfect before it goes to the printer. Even if you can get it at a better price, it can be a costly expense if it comes back with something not to your liking and you have to get it reprinted on your dime. Also, the photographer probably supplies larger prints custom mounted on matte board.
20 dollars for an 8x10 is def on the lower end of average IMO. I would say that 75 for a 11x14 is about average. It's not a bad price, but then again it depends on what your photographer charged till this point......could be front end or back end loaded. Also, they should be giving you discounts if you order multiple prints of the same exact images and size.
@USER876: The photog said that my DH and I could reprint from the cd (no watermarks etc), but the cd was only for our use, not to give prints to anyone else. If other people wanted prints from the cd, it would be an extra $200 for additional print rights. We did not get any discounts for ordering multiple of any prints (my mom ordered 7 or so of a few prints). Any large custom print you order, must be accompanied by a print as well. i.e. if you order a 16x20 canvas, you must also order print of a certain size. So on top of the canvas costing hundreds of dollars, you must spend another $75+ on a print as well. My photographer does offer pictures on matte board and those start at $100 for an 8x10.
My pkg included a proof book, but it was not available when I went to meet with the photog after the wedding, and I won't get it until I pick up my album. Which I don't really get because what good is a proofbook after the print ordering period is over?
Oh also to answer a previous question, I was not the one to pick any of the pictures that went into my album. My photog picked them all and designed the pics. I didn't pick any of them but was able to tell her after I got the proof whether or not all the pictures I wanted were in there.
It sounds like you are being milked for anything this guy can get out of you. I had a really good priced package, got great pics, and got a CD with full rights within a few weeks. No upsells or bs reasons to make me shell out more $$$
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So I got an email from my photographer stating the following
Attached is a copy of your wedding book design. Your package included 40 pages in the book. This design has 48 pages in order to tell the entire story of your day. Please take a few minutes to look through it together and let me know if there are any changes you would like made.
So I said it looked good and said I accepted and she came back with this email.
Excellent. I will get the book ordered this evening and it will be ready on or before December 20th. Attached is an invoice the 8 extra pages. You can either send a check or call me with a credit card on Thursday or Tuesday.
The invoice was $200 more! I had asked our photog about parents printing from the disc if it was ok, and she said no and that it would cost and extra $200 for their printing rights so I obviously didn't pay that and told her I'll just have them order more pics of what they wanted. Is this just a way of getting more $$ out of me? I didn't feel like I was warned about the extra charges.