Post # 1
I am majorly freaking out and just need to vent. Got a call from our wedding planner last night that she heard from a vendor friend that our photographer did not show up to a wedding she was booked for last weekend. Like no calls, no word, nothing, just did not show up! And this is not a new unknown photographer, it’s someone who’s been working in the area for over 10 years, and came highly recommended by both vendors and online reviews.
Now I am majorly freaking out. We’ve had a few issues this summer with this photog going AWOL, as in she stopped answering calls/emails, her facebook and email were deactivated temporarily, but thought it was all sorted out after we spoke to her and found out she had been in the hospital and just got behind. But that was a couple months ago, and she seemed to have got it back together. Just cracked it up to she was going through a rouch patch, and would more than likely have it under control for our wedding next summer.
But now I have lost a lot of faith in this photog. She literally MISSED a wedding! There is no re-do for that, no way to get that time back on film. And even though it is still a long time to my wedding, how do I trust that she can be relied on to be there?
My wedding planner wants us to start looking for a back up, and she and my videographer (close friend of the photog) have put in calls to the photog to find out what’s up. I’m torn because I spent a lot of time looking for a photographer that I liked style-wise within out budget, and the thought of doing it over again makes me want to throw up. But so does the fear of having no pro photos from my wedding day!
I don’t even know my point in writing this thread, I just need to vent! I don’t want to be dealing with this!
Post # 3
@ChemistryBride: *hugs* What a stressful thing to have to deal with! I would find a back up (or replacement) right away, no doubt! Good luck dear!
Post # 4
That’s lame! I’m sorry!
I would say that if the attempts you’ve made to get ahold of her go unanswered for about the next say – 2 weeks, I would start looking for a new photographer. I know it sucks but it’s better to worry about this now rather than later!
Post # 5
@ChemistryBride: Are you sure she’s not sick again and in hospital?
My job is one where I am on call and available to my clients at all times, if I’m away there is still a back up and I would do anything in my power to get things done that need to be done. I would think if she’s someone who has been doing this for a while that she would do something similar but if she’s in hospital again maybe she wasn’t even able to do that/
Post # 6
@sarahbabs: Thanks for the hugs and luck, I sure need it!
@Mrs.Mittens: Yeah, I think that is a good plan. It definitely is worth the piece of mind. I am not sure if I will be able to get my deposit back from her, but it is probably worth the piece of mind to have someone I can trust!
@Ms. Martian: No, I am not sure yet. No one has been able to get ahold of her, including my planner, videographer, and another vendor who is actually her daughter’s boyfriend. So I am still waiting to make any decisions until I hear from her, but I’m just afraid because last time she was in the hospital she at least had her father call clients with close events to let them know what was going on and that she would still be there. This doesn’t seem like it happened this time. I would think that she normally has a back up plan, so I don’t know what is going on. I hope I get more info soon!
Post # 7
Normally if there are dire events where a photographer could not make it to a wedding they should have a close group of other photogs in which they could rely on to show up and take over their position. The fact that she didn’t even send a replacement says very little about her work ethic and would leave me thinking very little of her as a business owner.
I would suggest you bring your list of photographers back up and start looking around again. There is no harm in at least having a few chosen back ups picked out if she is still AWOL in a few weeks. I would also have a very stearn discussion with her about how you want to be able to trust her but you have lost confidance in her ability to perform now that you have heard this story. Make sure you check and double check your contract with her as well to ensure that there is a backup plan in place if she were to not show up to your wedding.
Post # 8
What area are you from? I ask because there are a ton of brides on the knot from Detroit who had this happen to them super recently by a photographer named Amanda Williams – same thing where she just didn’t show up to a wedding and has gone AWOL. I know they were getting multiple phone numbers and e-mail addresses and contacting her regarding reimbursing them while they found new photographers – which is what I would start on ASAP if I were you! I’m so sorry!
Post # 9
I completely understand your hesitations in going forth with her. Even if it is not intended on her part, the fact is she obviously has health issues that are hindering her ability to properly and professionally do her job. I hope in the end she is okay, but if I were in your shoes I would start looking for a different photographer. There is no need for you to gamble on this, especially since you have the time available to work around it.
Were are you located? Perhaps some of us Bees can make some suggestions and help ease your search for a new photographer.
Post # 10
Better safe than sorry. Go with a different photographer and when you call to cancel the photographer tell them exactly why you are cancelling. Hopefully they will learn some responsibility and never do this to another bride.
Post # 11
@MsBrooklynA: I did check my contract, and it says nothing about her not showing/unable to perform for a wedding or a back-up plan, though I do remember asking her about it before we booked and I believe she essentially said it has never happened, but she would find a replacement. It does say that if I cancel/postpone the wedding/contract, the retainer is non-refundable, and says if for any reason the studio fails to comply with contract, her liability is limited to the retainer. But the contract is very basic and does not go into details as in if she does not contact in a timely manner, etc. So I’m not sure where I stand with it.
@Wonderstruck: No, not from Detroit, from Upstate NY, but I feel for those brides, because this is no fun!
@atomic: From the Albany, NY area, and thanks for the support!
Post # 12
Who is this photographer, and what on earth did last weekends bride do??? How awful! I can’t imagine that kind of stress! 🙁
Post # 13
@ChemistryBride: Hmm I wonder if they do have anything to do with eachother then…because the Detroit girls said she now lives in NY and apparntely has done the same thing to some brides there. At the very least I would start researching the possibility of a second photographer, find out who is in your price range and available on your date.
Post # 14
I would say find another photographer… Better safe than sorry
Post # 15
That’s awful. I’m a tiny bit worried about this – our photog is working on her own and when I asked her about a backup, she said it’s never happened. But she did also say she had friends from photography school she could rely on in case of emergency.
We’re not spending a lot of money on our pics though.
But yeah, I would take last week’s wedding as a sign that your photog does not have a reliable backup, and start looking for someone you can call.
Post # 16
@MsBrooklynA: Normally if there are dire events where a photographer could not make it to a wedding they should have a close group of other photogs in which they could rely on to show up and take over their position. The fact that she didn’t even send a replacement says very little about her work ethic and would leave me thinking very little of her as a business owner.
This. It’s not worth putting in your photographic meomories in jeopardy. I would eat the retainer and hire a new, professional photographer who outlines a backup plan.