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Photographer drama (very long!)

posted 2 years ago in Photography
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    1.
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    176 posts
    Blushing bee
    thriftsiren    November 2009   Orlando, FL

    Here is a little background for you: Our photographer is sort of a friendor. He is one of my mom’s former high school students, and he is now a college student with a full scholarship to a school with a very reputable photography program. He is truly a prodigy. Seriously, only very exclusive, expensive photographers have moved me as much as his pictures do. We knew that when we hired him, we would be dealing with a new photographer, who has only done a handful of weddings before, and that there might be some bumps along the way.

    However, I am an artist who just started my career, and I really related to him. I had a long talk with him about how important and fulfilling it is to finally live your dream, and ever since then I have felt very strongly about supporting a new artist.

    In addition to adoring his photography, he also offered us a steep discount, a free engagement shoot and free post-wedding shoot with just us in our wedding attire so that we can get shots in multiple locations and not have to worry about it on our wedding day. We just couldn’t turn this down.

    Well, here is when the first “bump” that I was talking about happened. This weekend we had our engagement shoot with him. It went so well, and we were so excited to see the previews. Well.. on Monday, we get a call. Our photographer explained to us that his computer got a virus, and that our engagement photos were deleted because of the virus. My FI ,however, is a computer engineer and says that this is near impossible, and that it is more likely that his SD card got corrupted. So it was probably the SD card...anyway, it doesn’t matter, our photos are gone.

    I really, really don’t want to hire a new photographer. I am head-over-heels for his photography, and would never be able to afford anything near his style and quality of photography. He has offered to reshoot our engagement session and give us anything else we want. We are even amending our contract so that he will be backing the photos up onto a laptop after each part of the wedding (ceremony, formal portraits, candids, reception, etc). He is also going to be bringing in an assistant to help take additional photos and help with the backing up. He really is taking every precaution to make sure this doesn’t happen with our wedding photos.

    I am pretty comfortable with this. But then again, maybe I am biased because I love his work and I’m also a new artist so I can relate. My FI, however, has some reservations. He doesn’t think that he is going to lose our wedding photos, but he is worried that if something so huge went wrong with our engagement shoot, that something horrible could happen with our wedding photos. I asked him if he wanted to look for a new photographer (which would be near impossibly 2.5 months out, with a holiday weekend wedding), but he said he doesn’t, and he knows how much I love his photography. He said he is just worried about what could happen. I told him that I think that we have covered every base that we possibly can in order to assure our wedding photography will be ok. Do you think my FI is right, and that we should be worried? I really don’t want to be thinking about this on my wedding day, but I also really don’t want to have any other photographer. I told FI that this is the risk we are taking by hiring a new photographer, and that we did expect bumps. It’s just that while I am really comfortable dealing with a new photographer who might not be as smooth as a professional photographer, I can tell that my FI isn’t 100% on board, and I am now worrying that my FI will be nervous about this at the wedding!

    I just needed to check with the bees to make sure I am doing the right thing. Do I have my head in the clouds? Should we be looking for a last minute photographer? If I am doing the right thing, is there anything I can say to help my FI feel more comfortable with a new photographer?

     
    2.
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    Bee Keeper
    Future Mrs. Martin    August 21, 2010   London Ontario Canada

    I really think the engagement shoot thing is a fluke accident and could have happened to anybody!

    And I think that he is taking every precaution so that it doesn't happen again - I think you are safe to stick with him!

     
    3.
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    Helper bee
    Mandyrosy    September 19, 2009   Montana

    Maybe your FI will be more comfortable after the engagement re-shoot when he sees that everything goes well. Now he only has one negative experience to base his feelings on, but a positive experience should balance that out. I would just reassure him that bad things can happen to any photographer or any vendor, and this photog is very talented. 

    I think you're doing a wonderful thing by supporting another young artist! Everybody has to start somewhere, and it sounds like he will do a lot for you to show you he appreciates the opportunity.

    Good luck!

     
    4.
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    176 posts
    Blushing bee
    thriftsiren    November 2009   Orlando, FL

    good point, Mandyrosy! I think FI will be more comfortable after the engagement re-shoot. Plus, once he sees how handsome he looks and how beautiful I look, he will be as smitten as I am... lol...

     
    5.
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    Helper bee
    Jelly_Bean25    11-21-2009   Orlando, FL

    I agree with Future Mrs. Martin.  Our photographer in Orlando has been doing it for forever.  So, he's used to being this busy and handling such delicate matters.  It's one of your photographer's first times out of the gate.  This really is just a bump.   He's already fixed the bump, and it's not likely to happen again.

    I'd stick with it and remain calm.  As someone who is marrying a small business person, I support this decision from that standpoint as well. 

     
    6.
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    Worker bee
    shangchenphoto       Boston, MA

    I agree with everyone above, it can happen to anyone, and with someone this new, I bet you he will do everything he can to make it right for you, and he probably learned a good lesson from here too to back everything up once he got home!

    Is there any way to recover your photos? Does he have them on the original card and the card got corrupted? Is the hard drive recoverable? Unless someone held a magnet to the drive, I don't think the files are really lost, you just have to find the right program to dig out the data.

    I once thought I lost a whole card of vacation pix when it was actually just something screwy with the card, I was able to recover everything with a program. See if there is also any way to recover those photos. Good luck!

     
    7.
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    161 posts
    Blushing bee
    Jessica Snaptacular Photos    April 26, 2008   Houston, TX

    This is the sort of thing that happens as a newbie photographer...I can guarantee you he's learned his lesson! As shangchen said, it's more than likely possible to perform hard drive and/or card recovery. I bet he'd appreciate you giving him that suggestion instead of the engagement reshoot-I'm sure he lost more than just your photos!

     
    8.
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    5,511 posts
    Bee Keeper
    oracle    October 23, 2010   Los Angeles

    Has anything like this ever happened to him before?  Has he had his computer professionally diagnosed?  If it was a corrupted SD card, then could others he owns be corrupted?  If he didn't delete them off his SD card, they should still be there.

    In any case, I'd keep him and do another engagement shoot before the wedding.  Hopefully, the crash was a fluke and it is not indicative of him being dishonest about what really happened or a lack of computer knowledge (making it his mistake - ie: deleting it without knowing until it was too late).

    I'd press a little more to get the details.  He sounds really easy to talk to and open to communication, etc - which is something to be said.

     

     
    9.
    Hostess
    1,913 posts
    Buzzing bee
    IA_Snowflake    August 29, 2009   Missouri Valley, IA

    I'd keep him and see how it goes after the re-shoot.  If there's still problems I'd start looking then.  Hopefully you can get this done and see his work soon.

     
    10.
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    373 posts
    Helper bee
    TedNghiem       NJ

    Well it is great that he is gonna do a reshoot.  I'd be going nuts if my CF cards went corrupt, which is why I usually have tons of them with me instead of keeping all my eggs in one basket.

     
    11.
    Member
    176 posts
    Blushing bee
    thriftsiren    November 2009   Orlando, FL

    Thanks for the suggestion sangchenphoto and JessicaSnaptacular, I will talk to our photographer and see if there is any way to recover the photos off the SD card. That would be nice if we didn't have to re-shoot the entire engagement session!

    Thanks everyone for making me realize that this is probably nothing to worry about! I definitely think that his professionalism in taking care of the situation and being very honest about everything makes a huge difference... Hopefully I will be sharing some awesome engagement photos with you all soon. Wink

     
    12.
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    Wannabee
    MichaelGraham       Los Angeles & Palm Springs

    I would be worried too actually. I am a professional wedding photographer and I can assure you that this kind of an accident would not happend if he was a pro and knew how to backup his files properly. A virus can not corrupt photo files so it must have been something else...such as he did not format his SD or flash card property or accidentaly erased files by fomratting a drive or could be a variety of other things. 99% percent of the time the files could be recovered by using a professional recovery service...which coule be quite pricey. 

    The reason you hire a PROFESSIONAL to cover your wedding photography is to make sure that you do not need to worry about things like that. 

    One of the most common and unfortunate mistakes couples make is hiring a family friend or an enthusiastic relative to photograph the day.  Keep in mind that even with the proper equipment, photographing a wedding properly is a daunting task requiring significant experience, the finesse' to be virtually invisible, and most importantly the talent and artistic vision to capture the memorable details and emotions of your wedding day. It is certainly not a job for the faint of heart or someone that only has a "few" weddings under their belt.  

    On a side note, about 8 years ago (my 1st full years as a wedding photographer) I had a little accident with one wedding being completely gone due to eqipment faliure. Both the original hard drive and the back up drive got fried as the same time (lack of proper surge protection at that time...yes, I leanred many lessons over the years). This was a huge wedding at that time (I think around $8000.00 package back then and a multiple day event). I was in complete panic over this and could not face the bride with the news. I sent the drive to a local shop and they could not recover anything. Being from a foreign country (a friendly US ally;) my brother had connections to the recovery lab that works for that country's inteligence services. I shipped the corrputed files to that lab and got back all the files recovered within 4 days. The bride and groom never knew how close we were to losing their photos. I have since photogrpahed 5 other weddings for that same family...sorry about the long post and goodluck with your wedding photography.

     

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