Photographer LOST pictures from my wedding

posted 3 years ago in Photos/Videos
Post # 3
4043 posts
Honey bee

@jeni.deidre:  First, I am so sorry this happened. I understand you are devastated and while it is hard to hear, you will need to move on and try to best deal with it. I think what she has offered to do is a great start. I would recommend you do the photo shoot she offers or get the full refund. I know your family isn’t there, but it will give you some great couple photos. Will you family be visiting with the next year? Is it possible to schedule a shoot around that time? 

Luckily you have the videography to watch and relive the event. Like I said, I know it sucks and is hard, but there really isn’t much else you can do.

Post # 4
1067 posts
Bumble bee
  • Wedding: September 2014

@jeni.deidre:  on nooo 🙁 I am So sorry to hear that this happened. 🙁  put the word out that you want to collect as many guest photos as possible. As far as the photographer goes, there’s not a whole lot you can ask for besides what she’s already giving you. Again, I am so sorry 🙁

Post # 5
546 posts
Busy bee
  • Wedding: January 2014

This is awfull..I am really sorry…I don’t know what to tell you…Cry

Post # 6
42157 posts
Honey Beekeeper
  • Wedding: November 1999

@jeni.deidre:  She needs to take her computer to a professional.They can almost always recover images from the hard drive.

Post # 7
845 posts
Busy bee
  • Wedding: June 2013

@julies1949:  +1! She really owes it to you to take her camera card and hard drive to a pro and attempt to retrieve your photos. And then change her business to use cloud (online) backup in addition to a hard-drive. 


Post # 8
153 posts
Blushing bee

Wow!  I would be miffed that you had to be the one to initiate that conversation. However, it will not benefit you at all to dwell on the loss….take her up on her offer and move on.  You really only need a few good photos….enough to frame a few and make a nice album.  After a few years you rarely look at your wedding photos.  So  sorry this happened to you!

Post # 9
275 posts
Helper bee
  • Wedding: March 2013

@jeni.deidre:  did she at least offer money back? I agree she should have backed up pics immediately. That’s not professional at all!

Post # 10
731 posts
Busy bee
  • Wedding: August 2014

Oh…. my… GOD! I am shocked! I’m so sorry for you…


@julies1949:  Is right. There should be some way that they can get your pictures back. I’m surprised that your photographer doesn’t know this. And you’re right… these things happen, but not when it is your job to make sure it doesn’t.

I hope you can get your pictures… how heartbreaking. 🙁

Post # 11
395 posts
Helper bee

Wow. Thats terrible I shoot two cards and one set it in a fireproof safe and the other is used to back up in two physical and then two offline locations. Not professional standard of care at all. So sorry. 

Post # 12
859 posts
Busy bee
  • Wedding: May 2012

She will be able to get them back off the card even if she has deleted them as long as she hasnt filled it up with new shots, if she takes it to a professional.

I am so angry for you.

What a bitch. What a stupid horrible pathetic self centered bitch. I am so sorry you will never have those precious moments back. She and her lack of professionalism have ruined this for you. She should have gotten you the photos immediately.

To add insult to injury I can not believe YOU had to contact HER to find out.


Post # 13
325 posts
Helper bee
  • Wedding: June 2016

@LessIsMoore:  Woah.. calling her a bitch? Is that really helpful? I understand the OP is upset, but mistakes happen. The photographer is trying to make it right, lesson learned. She has about 100 photos of their wedding, why does anyone need 1500 from the day PLUS a wedding video? It’s not like the photographer is refusing to refund the money or not willing to try and make it right. 


Post # 16
325 posts
Helper bee
  • Wedding: June 2016

@jeni.deidre:  What does doing something legally accomplish? Is it really going to make you feel better to ruin someone’s business? Like you’ve said you can’t get the PHOTOS back. You’ve had your day, you still got married, isn’t that what is most important? 

I understand how upset you are. It really is heartbreaking, but you still had your day. Did you spend all of the time and money to take pretty pictures? I think your forgetting how lucky you are to have married your husband. 

No amount of money is going to make you feel better or get your photos back. Your photographer made.a.mistake! EVERYONE makes mistakes. 

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