Post # 1
I am so distraught right now. I don’t know what to do. My wedding was on June 14th. my photographer said by June 25th the images would be ready for viewing (even though our CONTRACT said one month out of the wedding). So I waited patiently because she did an amazing job with our wedding (with her personalizism). July 25th came (yesterday) and I asked about the pictures through email and she had said we needed to talk. Gave her my number and she called…
She politely informed me that a year’s worth of work and planning is gone. She only had 100 pictures from the wedding left on her camera. She didn’t back up the images and her hardrive crashed and she couldn’t get them back. I lost my breath! At the moment, I tried to be very understanding and say “these things happen” but now I’m pissed. They DON’T happen when you do your job. The first thing she should have done was to back up the files. Our contract doesn’t say anything about what they would do in the event that something like that were to happen. But she offered a full refund and offered to pay for a photoshoot with her choice photographer here in Hawaii. Problem is… none of my family is here. It is only my husband and I. So we will never get that day back. Everything we paid for is GONE – We will never see it again in still images.
Thank god I had the sense to get a videographer but I don’t know what footage he got. I am just so bummed right now. Has anyone ever heard of this happening before? What can I do?
Post # 3
@jeni.deidre: First, I am so sorry this happened. I understand you are devastated and while it is hard to hear, you will need to move on and try to best deal with it. I think what she has offered to do is a great start. I would recommend you do the photo shoot she offers or get the full refund. I know your family isn’t there, but it will give you some great couple photos. Will you family be visiting with the next year? Is it possible to schedule a shoot around that time?
Luckily you have the videography to watch and relive the event. Like I said, I know it sucks and is hard, but there really isn’t much else you can do.
Post # 4
@jeni.deidre: on nooo 🙁 I am So sorry to hear that this happened. 🙁 put the word out that you want to collect as many guest photos as possible. As far as the photographer goes, there’s not a whole lot you can ask for besides what she’s already giving you. Again, I am so sorry 🙁
Post # 5
This is awfull..I am really sorry…I don’t know what to tell you…
Post # 6
@jeni.deidre: She needs to take her computer to a professional.They can almost always recover images from the hard drive.
Post # 7
@julies1949: +1! She really owes it to you to take her camera card and hard drive to a pro and attempt to retrieve your photos. And then change her business to use cloud (online) backup in addition to a hard-drive.
Post # 8
Wow! I would be miffed that you had to be the one to initiate that conversation. However, it will not benefit you at all to dwell on the loss….take her up on her offer and move on. You really only need a few good photos….enough to frame a few and make a nice album. After a few years you rarely look at your wedding photos. So sorry this happened to you!
Post # 9
@jeni.deidre: did she at least offer money back? I agree she should have backed up pics immediately. That’s not professional at all!
Post # 10
Oh…. my… GOD! I am shocked! I’m so sorry for you…
@julies1949: Is right. There should be some way that they can get your pictures back. I’m surprised that your photographer doesn’t know this. And you’re right… these things happen, but not when it is your job to make sure it doesn’t.
I hope you can get your pictures… how heartbreaking. 🙁
Post # 11
Wow. Thats terrible I shoot two cards and one set it in a fireproof safe and the other is used to back up in two physical and then two offline locations. Not professional standard of care at all. So sorry.
Post # 12
She will be able to get them back off the card even if she has deleted them as long as she hasnt filled it up with new shots, if she takes it to a professional.
I am so angry for you.
What a bitch. What a stupid horrible pathetic self centered bitch. I am so sorry you will never have those precious moments back. She and her lack of professionalism have ruined this for you. She should have gotten you the photos immediately.
To add insult to injury I can not believe YOU had to contact HER to find out.
Post # 13
@LessIsMoore: Woah.. calling her a bitch? Is that really helpful? I understand the OP is upset, but mistakes happen. The photographer is trying to make it right, lesson learned. She has about 100 photos of their wedding, why does anyone need 1500 from the day PLUS a wedding video? It’s not like the photographer is refusing to refund the money or not willing to try and make it right.
Post # 14
She said she went to a company to try to get the images back and they said they are unrecoverable.
The images from the guests aren’t the same… a lot of them aren’t good quality. Fun to have as a phone screen saver but nothing else.
We had so much stuff there and so much stuff that we personalized that I will never get to see again. Things I specifically asked her to get.
We hadn’t planned on having to do this. So I would have to pay for everything to “recreate” these moments. IE: Hair, makeup, tux for groom, etc. We worked so hard on the details of the wedding and if I didn’t get a videographer, we would have nothing. Honestly, I’m not sure what footage he has. Our main purpose for getting him was because we wanted our first dance filmed. We told him we weren’t interested in much else because we had photography. :-/
The more I think about it, the more bummed I am about it. We spent so much money and time to have the day that we wanted and we’ll never get it back.
I think I am most angry because I had to contact her first. I have been running searching and I will look into if there is something legally I can do about this. Our contract doesn’t mention anything like this happening.
9. NON-GUARANTEE: Although every possible care will be taken for the perfect final product,
COMPANY cannot place an unconditional guarantee on the above. COMPANY will not be held
responsible for any ruined photographs, footage, sound or lighting problems due to guests or
any other cause in or outside of [COMPANY]’s control.
This is the only possible language that addresses the issues with photographs, etc. And it says “outside of company’s control”. This isn’t the case because it was within her control. I will look into it farther.
Post # 15
@lovelyMsValentine: I don’t have any pictures from my ceremony. None with family and bridal party. None of our first dance. None of us eating cake. We only have about 10 pictures with us actually in them and about 3 pictures of us together.
Post # 16
@jeni.deidre: What does doing something legally accomplish? Is it really going to make you feel better to ruin someone’s business? Like you’ve said you can’t get the PHOTOS back. You’ve had your day, you still got married, isn’t that what is most important?
I understand how upset you are. It really is heartbreaking, but you still had your day. Did you spend all of the time and money to take pretty pictures? I think your forgetting how lucky you are to have married your husband.
No amount of money is going to make you feel better or get your photos back. Your photographer made.a.mistake! EVERYONE makes mistakes.