Post # 1
I don’t know what to do!
We took our engagement pictures in October and received the proofs a week later. I admit it did take me 2 months to sort through them and choose which ones I wanted, but regardless the photographer should be getting my work done promptly anyway, right? He said he was busy in December and wouldn’t be able to get my work done until the new year, and I was completely OK with that.
However, it is now the end of February and he still has not given me anything! (He has to print a couple pictures and provide me with a high-res DVD). I e-mailed him– no response. I called him and left a message– no response.
What should I do?!
I must say I really loved him when I first met him; I just had a feeling he was the perfect photographer for us. He did a great job with the engagement session and he was so prompt in providing us with proofs. But this is making me really nervous that he is impossible to contact and the work is still not done after 2+ months!
Post # 3
I feel guilty when I don’t return call or email within a day or two so there is definitely something up if you haven’t been able to get a hold of him in two months. Was is just one call and one email? Does he have a blog? Have you checked when it was last updated? Have you done a google search for his company to see if there are other brides looking for him? These are pretty big red flags and I would start looking for a back up photographer asap.
Post # 4
I second the pp….how many times have you tried to contact him? At this point he would be getting one phone call and one email from me. Per day. And, in the mean time, I would start looking for a back up. And perhaps mention that you’re looking in one of your messages. I’m so sorry you’re dealing with this!
Post # 5
I agree with the other girls….track him down anyway you can – blog, phone, email, studio visits – whatever it takes. He will catch on that you need a response to calm your doubts about him.
Have you googled for reviews about him? I hope no one else has had these same issues. Hope you get ahold of him!
Post # 6
Family emergencies that take you away for extended periods really do happen, so there *might* be an explanation for this.
That said, those types of emergencies/situations are few and far between. I agree with everyone about tracking him down any way you can, including an in-person visit to the studio, if necessary. I also agree with finding a back-up photographer. Even if he does respond, and even if you get everything you were promised, unless there’s a reasonable explanation for his not getting back to you that you’re 100% comfortable with, I would hire a different photographer for your wedding day.
As a newer photographer, I hate to say this, but… The market is flooded with sort-of fly-by-night photographers with a camera and a website, but not much of a real, established business beneath it. That’s why the craigslist ads and too-good-to-be-true deals I see all the time make me so nervous. Is this a reputable photographer with a true history/following/client base? Do you know any other folks who have used him? Might they have any additional contact information for him?
Good luck–I hope everything gets resolved quickly and easily!
Post # 7
Thanks for the responses, everyone!
I should clarify that I waited almost 2 months from December to contact him… only because I did not want to put pressure on him (I’d rather have a good job done, than a rushed job). However, I decided that 2 months was more than enough time, and that I ought to contact him. So it has only been about 1 to 2 weeks since I e-mailed him, and I called a couple days ago, and he finally e-mailed me back today and said he has everything ready for me. So maybe he was just waiting until he was finished to contact me? Still, he should have at least let me know.
I’m not sure if I’ll be getting a backup photographer at this point, but I’ll keep constant communication with him for the next couple months to test him and see how he responds. And he is a reputable photographer. I have never talked to anyone who used him before, but he has been in the business for a long time, and his work is phenomenal.