Photographer Problems after the Wedding

posted 3 years ago in Photos/Videos
Post # 3
Member
4043 posts
Honey bee

@loveus:  I think you need to be more patient. It is peak wedding season and it hasn’t been that long. Most people operate on business days, not days of the week. So depending on what day you requested it, you may receive it on Monday. They should deliver when promised, but things happen. You have plenty of time to send out thank yous (obviously the sooner the better), but it hasn’t been too long.

Why did they choose to move the photobooth? Was it a venue issue (i.e., not enough space/problematic location)? If you really feel strongly about that and you signed a contract for a particular size/set-up then you could bring it up to them. 

Also, lots of photographers won’t give you every photo they take (they delete really bad ones or duplicates). It is a little strange that some are missing, but I can’t speak to why that happened. As long as you feel like the majority of your moments were captured, it should be fine. Photography doesn’t capture every second of the wedding. 

I would suggest calming down and working with the vendor. No need to go angry poster crazy at this point. If a few weeks pass and they become non-responsive/don’t cooperate, that would be a different story. At this point, they are still assisting you. I am sure they are very busy and are working on it.

Post # 5
Member
297 posts
Helper bee
  • Wedding: June 2013

Sometimes the photographers can’t get the right angle for a particular photo to be taken.  Remember they can’t be everywhere at once – things happen fast, especially during a ceremony.  The photographer can’t get multiple angles of things happening during a ceremony that happen in a matter of seconds.  Your photo requests that you gave your photographer prior to the wedding day are just that – requests.  I’m sure your photographer DID get a lot of the photos you particularly requested, but keep in mind it’s extremely hard for them to get ALL of your requests – especially if there’s only one photographer.  Be happy with the photos you DID get – some people didn’t even get any photos from their wedding day (did you see the recent thread of a bride who’s photographer LOST her pictures??).  Be grateful and patient.  It’s peak wedding season and I don’t see ANY reason why your photographer would purposefully be blowing you off and withholding pictures.  Maybe he/she didn’t think they were good enough to send to you and only sent them after you specifically requested them.  Photographers have their own certain standards and don’t give you EVERY photo they took.

Post # 6
Member
210 posts
Helper bee
  • Wedding: May 2013

My wedding was 60 + days ago and I’ve only seen three photos because my photographer has been in and out of the hospital with severe pain and dehydration. 

I can understand your frustration, but real life happens. I agree with @bmo88: maybe some of the photos didn’t turn out their standards so they just aren’t giving them to you. 

I know it’s hard to be patient, but it doens’t sound to me like the company is being unreasonable. 

Post # 7
Member
631 posts
Busy bee
  • Wedding: August 2014

@loveus:  Honestly I think you are being unreasonable. You got your wedding photos as promised in 3 WEEKS during prime wedding season. I deliver in 8-10 weeks usually. The delay on the thank you cards is a bit frustrating but it’s just a few extra days and you have no idea what the photographer might have on her plate personally or professionally. 

 

 

 

Like the PP said, your photo requests are requests and the photographer can’t be in more than one place at a time. The dad kiss at the altar happens in an instant and is sometimes missed or blocked by guests. Why do you need more than one close up of your husband as you walk down the aisle? He might have been blinking or something in the other shots. The walk down the aisle is about 20 seconds, I’m just not sure what you’re expecting out of that. 

 

 

 

Your photographer made a mistake giving you extra images that likely don’t meet his/her standards to appease you after you complained. In doing so they opened up a huge can of worms. No true professional delivers every shot they take and most avoid delivering really redundant shots as well. Its clear that you don’t trust your photographers judgment which is unfortunate. 

 

Post # 9
Member
4043 posts
Honey bee

@loveus:  The reality is, when you hire a photographer, you are hiring an artist. They deliver their best interpretation of your REQUESTS. It’s not a science, isn’t an art. You aren’t buying a car or even a house where you can pick and choose every detail and how it’s made. 

When you booked your photography, you decided you like their style and their execution. Perhaps your photographer didn’t mention this or make it clear, but it is impossible to capture every moment, image and request that you make. And it looks like you made a lot. Unfortunatley, I think your expectations are higher than it is possible to deliver on. 

I booked my photographer because I love her style and her business approach. Other than family member’s names, I have made no specific requests. Of course she said she would capture the first kiss, his reaction to seeing me, etc. The hope is that all of these great moments are captured, but I also understand that stuff happens (a guest stands up, the sun creates a crazy glare, someone closes their eyes). So I will keep my expectations within reason.

Perhaps call your photographer and have an open conversation. I would suggest not going into it with demands and an angry attitude, but rather an atttidue of seeking clarity and understanding. I have worked in customer service before, and I was always more inclined to please polite and courteous customers. Customers who were rude and demanding got good service, but I didn’t go out of my way to help them.

Post # 10
Member
631 posts
Busy bee
  • Wedding: August 2014

@loveus:  You didn’t say there was only one photo of him at the altar period. You said only one while you arewalking down the aisle. I rarely deliver more than one groom reaction shot because ithappens so quickly. 

Who gave an excuse about the holidays? I’m confused about that. It’s peak wedding season which means she is likely working on a number of weddings at once. Im currently working on 12 weddings from the last 2.5 months. 

Post # 11
Member
367 posts
Helper bee
  • Wedding: September 2014

I think the reason peak wedding season has been brought up by a few posters is because any wedding photography company has a ridiculously full work load right now. Nov.-March is when most of these companies play catch up. June-Sept is pandemonium however. I say this with extensive personal experience with such things.

Durring this time of year most companies have their employees working 7 days a week, mon-thurs editing 6-8 hours a day, and fri-sun working 12 hour days shooting weddings. When I did this type of work I was esily working 60 hour work weeks durring the summer with maybe one day off every 2-3 weeks. Unfortunately you’re right in the middle of their storm right now.

I do however agree it is unaccpetable that they told you next day on the edits and it has been nearly a week. They need to be honest and realistic about the situation. I’m familiar with companies like this. I worked for one a long time ago and it used to drive me nuts. They’re afraid to tell you things will take a week because they know you don’t fully understand their current workload and what the edit will entail. So they tell you what they think you’ll like hearing because they want to keep happy clients. It’s well intentioned, but it’s not the right thing to do and it drives not only you crazy, but probably the staff editing the photos crazy.. It might be time to call the owner of the company and let him know that while you understand this is their busy season you would prefer they be up front and give you reasonable time lines going forward.

As for “missing pictures”.. The reason they keep “popping up” when you mention them is because the set most photographers release has been gone through by the artist, and certain photos edited out. This is for a few reasons:

Giving a client 1000+ photos to go through is really over whelming for that person. Photographers remove photos where people have closed eyes, funny faces, etc.. We’re used to going through enormous sets, so we streamline the task for you..  This way you don’t have to sift through photos that we’re fairly certain wouldn’t make the cut.  

Additionally, sometimes a photographer will weed out photos that simply don’t meet their standards. As a wedding photographer the idea of a photo I’m not thrilled with being displayed somewhere as a respresentation of my work doesn’t make me happy at all. However if I’m asked by my client to see more images of, say for example, their first dance, I will release those photos to please them, despite my dissatifaction with said images.

I know you also mentioned “missing pictures” that haven’t been produced when inquired about. Certain angles durring the ceremony, etc. The fact is, catching things like a handshake between father in law and new husband, the turning back of a veil, are all quick moments that are tricky to catch. It requires anticipating where the subject will move and when. Any number of variables can thwart a photographers most skilled efforts. It is a careful balance to get the shot while also not disrupting the ceremony. We try our best but sometimes there is nothing that can be done to catch certain things short of jumping over a pew and knocking over the bridal party. lol. However, if you’re noticing more than a small handful of requested shots that seem to be missing, this might be cause for alarm. Think back to your wedding day. Was the photographer constantly moving around and shooting photos? If so he/she probably did all they could. In the same vein, think back to your bridal party.. were they patient and cooperative durring the photos? Sometimes uncooperative bridal parties result in “missing images”.. As photographers it is certainly our job to command the photoshoot session of your day, but we generally have a specific window of time, and if members of the bridal party aren’t cooperating (ie, not standing where asked, chatting, wandering off) waiting for them takes time from photos we should be taking. If they were well behaved and your photographer just dropped the ball, it’s certainly something to take up with the owner of the company you hired.

I would suggest giving the company you worked with the benefit of the doubt until you have a conversation about these concerns, since you felt they did a good job until recently. Don’t hesitate to make your displeasure clear, and hopefully you will get reasonable explanations and a more realistic timelines moving forward.

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