Post # 1
So, I’m not sure if I’m just being crazy, but I’m having some problems with communicating with our photographer. I met her in college, and re-connected on facebook, and l-o-v-e her work. The first week of February, we did an e-shoot, and, from the sample of pictures she’s posted, they came out lovely! From our e-package, we’re supposed to get 4×6 prints of all the pictures, as well as several enlargements of our choice.
About 3 weeks ago, I had sent her an email asking if it would be possible to get a cd (yes, I’d be willing to pay for this), and that we were also looking to enlarge a particular image for my fiance’s father’s birthday (he’d been asking for a picture of us). I didn’t hear back from her, so I sent her a facebook message a few days ago, essentially asking the same thing, and just saying that I wanted to make sure she’d received my original message. Since then, she has logged onto fb several times, and has posted quite a bit…a photo she took was recently featured on the martha stewart website, and she wanted to share this (who could blame her?). But, still, no response.
But, seriously, should I be annoyed/concerned/whatever because she hasn’t responded to either of my messages? Should I have received my prints from our e-shoot since it was almost 2 months ago now? Am I being ridiculous? Seriously, I just want to get out our wedding announcement (since the wedding is in 3.5 months), and get the print for my future father-in-law (his birthday was last week).
Post # 3
I wouldn’t be, only becuase I also use FB and I had messages and didn’t even realize it until days after. Can you post on her wall instead of using FB email? Can you call her?
Post # 4
Yes, I can call her, but I figured that since I’ve already gone the email and now FB message route that it would be pestering. I know that she knows how to check FB messages because we’ve communicated that way previously…and I know that her email address is current.
I guess I’m just wondering if it should take this long to get e-pics, or if I’m being irrational in expecting a response from her?
Post # 5
I think that you should have your photos by now. Do you have a contract with her that outlines time frames for photos? I would definitely call her because sometimes emails and FB can get lost in the mix. It sounds like she may be taking advantage of the fact you are friends and treating you more casually than her other clients. I would definitely call her on the phone (and leave a message if you have to) because that is harder to ignore.
Post # 6
I would definitely call her as well. Also, I would (politely) explain your concerns about the lack of communication and ask her to email you (so you have it in writing) the timeline for everything else that you’re supposed to be getting. You don’t want to have this stress later. It may be awkward now, but it’s best to get it out of the way.
Post # 7
In what time frame did she say you would receive your prints? I would phone her and ask when you can expect to receive your prints. There’s nothing like a direct question if you’d like a direct answer. Make sure to let her know you need the images for your invitations. Don’t be surprised however if the cost of the cd for your enlargement blows you away. It’ll probably be more cost effective for you to order the enlargement directly from her.
Post # 8
I agree with the other posts. I would give her a polite but firm phone call and be very direct about what you need and when you need it. Sometimes people ignore emails and fb messages because they might not realize the urgency. When she hears your voice, I have a feeling it will all be cleared up.
Post # 9
Funny, I looked at the contract, and there’s no set timeframe…I guess I never thought of that before?
Thanks so much for all of your responses! I (finally) heard back from her tonight, and a cd and enlargement are on the way! Phew! At least I can stop worrying about that! It did teach me, however, that I should make sure we have a timeframe down for our actual wedding pics!
@Photobee, her costs for a cd are $150 for non-wedding shoots, and $300 for wedding pics. Yes, I too was shocked at how crazy that could be! 🙂
Post # 10
That sounds about right for cost.
I never thought about timeframe for photos either but it is DEFINITELY something brides should insist on in the contract!! Case in point:
We had a hard time getting in touch with our TTD photogs. I FB IMed them, no answer. I FB PMed them, no answer. They use FB all the time, I was so annoyed! Then they finally PMed me back and told me to e-mail them, that they rarely used FB for communication. Fast forward four months, after NUMEROUS unanswered e-mails, I finally left a message on their FB wall for ALL their clients to see. Surprise surprise, they reply right away VIA FB PM! Then they told me they were switching e-mail adresses and that I should use FB PM to contact them. I was so ticked, I mean they could have at least been consistent! Not to mention I was promised DVDs in December and they JUST sent them to me today. And only because if they didn’t I would have blown up their FB wall and they know it. Grr!
Post # 11
The photog for my dad’s wedding charged almost $1000 for a CD and printing rights!!! So $300 seems like a deal to me. I’m glad it got cleared up.