(Closed) Photographer unresponsive after paying…advice??

posted 7 years ago in Photos/Videos
Post # 3
Member
399 posts
Helper bee
  • Wedding: October 2012

@BluegrassBridetoBee: Hey there. I would definitely call, but don’t go into it accusing them of being unresponsive – this can sour the relationship you have with them before you even get to work together. Wedding season is picking up, they may be super busy. I try to respond to clients within 12-24 hours but it doesn’t always happen. If you’re not able to get a hold of them over the phone today/this weekend I would be a little concerned, but give them the benefit of the doubt until you’ve tried all your options. If you can’t get a hold of them at all by mid week next week I would be a little worried. Waiting a week or more for a response is pretty bad business, but it’s possible they’re just swamped. If you have to, maybe write on their facebook wall as well – “hi so and so, I’ve been trying to get in touch with you all week about our contract but haven’t received a response. Please get back to me as soon as you can. Thank you!” a) other potential clients will see it and b) they won’t be able to update their facebook page anymore and claim they just missed your message and c) if they delete it and don’t respond then you really know there’s an issue. It’s a bit passive agressive but I think it’ll get a response.

Is this an independent photographer or a larger company?

Post # 4
Member
328 posts
Helper bee
  • Wedding: September 2012

I would definately call them! Be pleasant, because they very well could be busy, but at the same time be firm because you are a customer and you are paying THEM for their services. It’s sad to say but customer service is complete crap these days. You paid good money and there is no reason you shouldn’t have their signed contract. They need to fulfill their end of the bargain. Call and explain that it is important to you to get their contract, and that you want to get all of the plans for you e-shoot in place. If it’s been another week with no contact, I would definately post to facebook like the previous poster said, and then if no contact again after a couple days (obviously if they post something else but nothing to you, then you know they are ignoring you) I would ….

1) file a claim with paypal, 2) email them telling them that you filed a claim with paypal, and 3)tell them you will be reporting them to the better business bureau. (You can simply do this online). Companies have a funny way of responding to you immediately when this happens! It is NOT in their best interest at all to have a claim filed with better business bureau, but if they have your money and aren’t responding, then I absolutely would!

Post # 6
Member
399 posts
Helper bee
  • Wedding: October 2012

@BluegrassBridetoBee: You are totally within your right to be firm with them about getting a response. Give them a polite ultimatum, something like “we are really concerned that we’ve not been able to get in touch with you. We love your work and have been looking forward to working with you. Communication is very important to us and your prompt communication initially really impressed us. However, if we’re unable to get in touch with you from this point forward we may need to reconsider whether this is a good fit for us. Please get back to us within [time period].” I dunno, something like that. Just let them know that you’d hate for communication to be the reason it doesn’t work out. Did you try calling yet?

Post # 7
Member
7300 posts
Busy Beekeeper
  • Wedding: September 2012

I would call, but be nice. Wedding season is picking up and they could be busy.

Post # 8
Member
2190 posts
Buzzing bee
  • Wedding: June 2011

@BluegrassBridetoBee: Yes! I hired my first photographer who didn’t respond well and she acted like she could not care less when she would respond. So I moved on and got half of my deposit back after a bad e-shoot. Well…I hired another one. She never, EVER responds unless I send about 2-3 e-mails. Super frustrating…she is a really busy photographer though. She has about 4 or more shoots per weeks and editting but I still think they should respond in a timely manner (24 hours max).

Call them and tell them that their unresponsiveness is making you feel less confident with your decision to hire them for your wedding day. And if it continues you will take your business elsewhere.

Post # 10
Member
62 posts
Worker bee

@BluegrassBridetoBee: Hi there… My biggest issue here is the fact you have paid…in full, and have no contract. The lack of contact with you can be explained by the season, I suppose. But personally, I don’t see how it could be that difficult to just email a completed contract, and let you know they are just super busy but that all is well. 5 minutes of their time is all that it would take to make you feel tons better…. Geez

I’m sorry you are having to stress over it, and I really hope you hear back from them soon, as it seems to me like you have remained nice and just politely requested a copy of the contract that they should have gotten you the moment you paid. (Again, just in my opinion.)

Keep us posted!

Post # 11
Member
321 posts
Helper bee
  • Wedding: October 2011

yeah i would be super worried too. im already a pretty paranoid person as it is. i signed a contract with some artists for my wedding and gave half deposit up front. He wanted me to mail the signed contract and check to him, but I told him to sign it first then email it to me via PDF and i’d sign it and mail him the check with the contract so that way I would be sure to have his signature on file before he cashed my check..though its just a scanned image, hopefully i wont have any problems with him as i recently read some negative reviews about his attitude afterwards.

I would definitely try calling this photographer with a “different phone number” rather than hiding your number and get them on the phone..they are probably screening your calls if they usually answer your calls in the past before you paid.  You can always also have a friend call and pretend to want to get a price quote and see if they are scammers or not. Also, does he happen to have any positive or negative reviews online? That might bring you peace of mind if others have reviwed his services…??

Post # 14
Member
399 posts
Helper bee
  • Wedding: October 2012

@BluegrassBridetoBee: That’s such a sketchy excuse, haha. Out of ink has nothing to do with not responding to emails or phone calls . . . but I’m glad you got the contract. Seriously though, if you still feel weird going forward and they’re still bad with communication GET RID of them. Too many horror stories on this site from people who wish they had just lost the deposit and found someone else.

Post # 15
Member
321 posts
Helper bee
  • Wedding: October 2011

Well at least you have a signed contract now which is good . The next test will be how your epic session turns out and how quickly they can give you those pictures… Good luck!

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