Post # 1
My FI and I had our engagement shoot last Fall. I have an email where the photographer stated the price/length of the shoot
Length of session: 45min-1 hour (can go longer if needed)
$300 lifestyle session
(50% deposit to hold spot)
After the shoot, you will receive a dvd of high-resolution images that have been edited and you will have full printing/usage rights!
The issue is that we never got that DVD. Since then, she is charging MUCH higher rates- her business really took off. And she is charging $75 extra for the DVD now. She sent me a ZIP file to try to download the images myself, but I want the high resolution DVD I was promised. (Especially since the images will take up a lot of room on my hard drive, and I will not be tasked with burning my own DVD. The DVD was part of our originally agreement.) Is there anything I can do to force her to send the DVD (Aside from legal action, which I obviously would not take over this issue?)
Post # 3
@Hope_To_Be_MrsLovebug: Oh geeze! I don’t think there is anything you can do except for forward her that original email and tell her that your computer doesn’t have room for it on your hard drive and you would like what was originally promised.
I can’t stand it when peopled do bad buisness…. seesh.
Post # 4
@Hope_To_Be_MrsLovebug: yep just show her the original email and state that you do not appriciate the change of the original contract.
Post # 5
SOunds like it wasn’t in a contract or anything, so it’s not legally binding
Post # 6
@Hope_To_Be_MrsLovebug: I would calmly speak to her, armed with a hard copy of the email and any contract that were signed. Explained that you booked her with the intention of getting the items she was offering, and you created your budget based on the original price she gave you. Hopefully she has the good sense to be true to the origina agreement, because in the wedding business, word can get around and it can affect future clients. Best of luck to you!
Post # 7
- Wedding: November 2013 - St. Augustine Beach, FL
@Hope_To_Be_MrsLovebug: Forward the email to her and ask her to comply with her offer by providing a DVD as promised. If she doesn’t then you should wanr other brides to make sure that all agreements are in writing on the original contract because she does not honor email agreements.
Post # 8
@Hope_To_Be_MrsLovebug: I would start off polite. Forward her the email and say, as per our previous discussion, I would appreciate x, y, and z. An email is legally binding and even text messages have been used in court. You could offer to buy a flash drive for her to save the images on (that way it can be resued later, unlike a DVD). If you aren’t going to take legal action and she won’t do it, then there isn’t much you can do :-
Post # 9
Forward her a copy of the email, and say that you would like the DVD without extra cost as originally agreed. It may not be a legal contract but it was what was promised. Hopefully this is just a mistake, like she forgot that you set up the shoot before she changed her prices.
Post # 10
Since you have an email that says she said she would do something, she is obligated to do it, regardless if it is an actual contract. The money changed hands in good faith. Forwars her back her own email. If she still will not giveit to you for free as promised I would pay the 75 bucks, wait until you get the DVD and know it is good, and then rip into her professional reputation on review websites. She will have earned it.
Post # 11
@Hope_To_Be_MrsLovebug: show her your signed contact and say she must honor what you agreed upon
Post # 12
Have you reminded her of the email yet or not? If not, I don’t see this as going back on her word as much as it is just not remembering when she transitioned to a fee for the disc. This happens all the time. She just may not remember that you booked her before that policy started so remind her and I am sure she will honor it. If she doesn’t … bad business. Just be polite and don’t send an angry email – busy wedding photographers are juggling tons of clients at once and these things can happen.
Post # 13
So she is offering downloadable high resolution images to you in lieu of a disc? What’s the problem? These are the same images, and you shouldn’t ever just leave the images on a DVD anyway. They should be backed up to at least two hard drives.
Post # 14
Just burn the disc? Is she shooting your wedding? I wouldn’t want to come off as too demanding before the wedding.
Post # 15
MANY photographers are moving towards digital download these days. For one, I was shocked at the number of computer that are being manufactured without disk drives. I made the switch this year, and changed all my sessions to digital download. Burning disk and having to pack/ship them is so time consuming. My clients are getting their images faster and more efficiently. Plus, some of my clients do have computers that are a little older and the time it takes them to read the disks suck.
I can see what you’re saying, that she said you’d get the disk and you want a physical disk. I guess I just don’t see what the big deal is? You’ve got the email, so just calmly and nicely email her and say
“Hi photographer, thanks for the link. We were expecting a disk, based on our previous email (see below), and really prefer that method of delivery over a download. Can you please mail us the disk per our origional agreement, and let me know when we should recieve that?”
Have you even emailed her yet? From your post it doesn’t sound like it, so instead of going in with all guns blazing and getting worked up over it, just email her. FWIW, when I made the switch to digital download this year I just emailed my clients and let them know that I’d made the switch but if they preferred a disk to let me know and they could have one. I’m sure maybe there was someone I missed along the way and just sent the download link, I’m just glad they didn’t blast me on a message board about how I went back on my word?
Post # 16
@Hope_To_Be_MrsLovebug: how about ” hi, can I please have this one disk. Much appreciated”. I’m sure she just thought you’d prefer the instant zip file.