Photographer won't email me back

posted 3 years ago in Photos/Videos
Post # 3
Hostess
4941 posts
Honey bee
  • Wedding: May 2013

@mrsjordan53014:  Well, it IS the holiday season, but she should at least email you saying that she will get back to you right after the new year or something. Being the owner of an online business, I send all clients an email stating at least “Thank you for your inquiry! I will respond within 48 hours with a more detailed message. Talk soon!” within about 4 hours (during the day, obviously). Just something so they know they have been aknowledged. 

If you aren’t comfortable with what you are seeing now, I would look for another photogrpaher. Communication is the key to any business owner’s relationship with their client, and will make or break things over and over again.

Look for another photographer, and find someone who you can trust. That’s too much money to spend on someone you aren’t sure about! 

Post # 4
Member
58 posts
Worker bee
  • Wedding: January 2014

@mrsjordan53014:  

I agree with @PacificMrs: for sure! Communication is key.. I get pretty frustrated if it is more than two business days so I don’t blame you. Long periods of time on more than one occasion is a little scary. If she doesn’t offer an explanation that makes you feel better (SOON), I would invest elsewhere. It sucks to lose money, but this is too important, and it is better to be safe than sorry!

Post # 5
Member
901 posts
Busy bee
  • Wedding: May 2014

My only recommendation is to not wait that long to follow-up. If she hasnt responded by 3 days, email her. Or call her! I have a difficult time getting in touch with one of my venues so I always email them and then call a few days later to follow up.

Post # 7
Hostess
4941 posts
Honey bee
  • Wedding: May 2013

@mrsjordan53014:  I would call her and leave a message saying that you no longer wish to continue your contract with her. Send an official email as well. Say that “Due to communication issues, we no longer wish to use your services for our wedding and want to pursue other options. Thank you”

She has not done any work for you yet, therefore even if she did try and take you to court, they would turn it down and she’d lose. It’d be a waste of money on her part.  

Post # 8
Member
3955 posts
Honey bee
  • Wedding: June 2014

@mrsjordan53014:   Do you have a phone # for her?   What does your contract say about firing her at this point?  

Post # 9
Member
320 posts
Helper bee
  • Wedding: February 2013

@mrsjordan53014:  Honestly…definitely think twice before going with her. I really liked our photographer, but it was always very difficult to get her to respond to us (email, facebook) before the wedding and now it is 7 months later and we don’t have wedding photos because she forgot about mailing our disc to us. Supposedly it is in the mail now. She is a pro, but her attention to detail and just general business sense suuuucks. 

What is in your contract – does it say anything about terminating the contract and penalties? You will probably lose your deposit and any money you have paid if you cancel. 

Post # 11
Hostess
4941 posts
Honey bee
  • Wedding: May 2013

@mrsjordan53014:  $500 is so worth that peace of mind knowing you won’t have to worry about a photographer who doesn’t communicate, though. Believe me, after the wedding you will be heartbroken if this gal doesn’t follow through. At this point, she doesn’t sound trustworthy. 

Post # 12
Member
3955 posts
Honey bee
  • Wedding: June 2014

@mrsjordan53014:   Is the $500 you would owe if you broke the contract the deposit you already paid?  Or would you owe an additional $500?  

In either case, at this point I’d fire her – and go with the other photographer.  Good luck.  🙂

Post # 13
Member
2675 posts
Sugar bee
  • Wedding: May 2014 - Madison, WI

I would be worried. My photographer has her own business, another day job, and a three year old. She always responds to me within 1-2 business days if not sooner. 

The negative reviews also raise more red flags. I wouldn’t want to risk it if I felt uncomfortable with how she’s handling things now. I’d give her notice that due to how things have been going communication wise you’re increasingly thinking about reconsidering your contract with her. Unless she has a very valid reason, I’d look elsewhere. 

It is the holidays and I would cut some people some slack for that but even then I agree a quick email explaining someone is out of the office, busy with the holdidays etc could suffice. At least something to let you know they’re not just ignoring you. 

Post # 14
Member
3223 posts
Sugar bee

@mrsjordan53014:  i guess it also depends on why you are needing to chat. Your wedding is 5 months away. There is no need to finalize details or anything for 4 months at least.

 

Post # 15
Member
631 posts
Busy bee
  • Wedding: August 2014

@mrsjordan53014:  you said you booked your photographer 2.5 years ahead of time? So your photographer has been booked for two years and your wedding is coming up in May, or is that May date wrong? If you’re not comfortable with it just drop her – that way you paid $500 for the engagement photos so it’s not a total loss. 

Post # 16
Member
1881 posts
Buzzing bee
  • Wedding: October 2014

I would email and say that you’re concerned about communication issues and it is making you rethink working together. If she isn’t holding up her end of the bargain than you are within your right to end the contract.

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