Post # 1
So our photographer lost all of our photos due to a corrupt memory card. Whilst this wasn’t on purpose and she has given us a refund and offered a resit (althought how could I trust her and it was hard enough getting the husband to participate the first time round) I wanted to let people know this was a possibility when they hired her. Does anyone have any opinions how I can respectively give her a bad review and where abouts I should do that?
Post # 3
@becrocks: Omg that is awful!
I believe there are ways to recover photos from a corrupt memory card. I’d look into that first.
Post # 4
@becrocks: Have you thought about Yelp? Wedding Bee vendor reviews? The Knot? Just make sure that the facts are written clearly, and it’s not drizzled with emotion for people to take your post more seriously.
That’s awful! Is she willing to do a reshoot of wedding pictures at the very least so you have some pictures?
Post # 5
@becrocks: If you are going to write a review though I’d word it like you did on here. It was a corrupt memory card, she did offer a refund which is great but she should have been more careful.
Post # 6
Were these your wedding photos or an engagement shoot? You can’t exactly reshoot a wedding and it would greatly affect how I felt about the whole thing if they were my wedding photos lost.
Post # 7
@becrocks: Just read this…
“If you can’t retrieve images on your own and the photos are of great importance, send the card to an Image Recovery Lab. Many memory card manufacturers offer recovery service…for a fee.”
Post # 8
@becrocks: Is she on Yelp or Wedding Wire? That’s where I’d leave the review.
I’m sorry about your pictures 🙁
Post # 9
Oh that’s awful! But there should be ways to recover the files from the memory card, have you asked her about that? She should try DAMN hard.
Post # 10
- Wedding: October 2011 - Bed & Breakfast
It’s unfortunate, but it happens. Most importantly, it can happen to any photographer. Our photographer used multiple memory cards throughout our wedding day just so that, if one was corrupted, only a certain portion of the day’s photos would be lost. It’s pretty much the only way to mitigate the risk, but even that leaves some portion of photos at risk.
Post # 11
@becrocks: Wait, were these wedding photos? Why was it hard getting him to participate in the first place?
I’d push the photog a little bit harder to recover if they were wedding photos…
Post # 12
Photographer here. Images SHOULD be able to be recovered from a memory card, with the proper software. I would contact her immediately and ask her to do this, and make sure she hasn’t erased it and taken more photos over it. This is why: Images, even after being deleted, remain on the card UNTIL they are written over. “Erasing” an image essentially gives the camera permission to write over it.
As far as the review, I can’t help but feel like a negative review is kind of mean. And by negative I mean saying it was her fault. There’s no way to know a card is corrupted until you go to upload photos and it fails, so really there is nothing she could have done. Now, if she knew ahead of time that the card was corrupted, she shouldn’t have used it, and would certainly deserve a negative review. Most likely though, she would not have used the card if she knew it had problems, because how would that be lucrative for her?
I can 100% understand your disappointment and frustration, trust me. I know that horrible feeling of losing images to worn out/broken equipment. It’s a horrible feeling for the photographer as well. I take a lot of pride in my work, so to lose it to something so dumb it really devastating. Again, please ask her to try a recovery software program. This is not a sure thing, and the images may be gone for good, but it doesn’t hurt to try!
Here’s a pro tip for everybody though, if you are going on a vacation or bringing your camera somewhere that you would be devastated to lose the pictures from, BRING MULTIPLE CARDS, and swap them out regularly. Meaning if you are going to Disney World, bring multiple small cards and swap them out every few hours. Yes, your photos will be out of order when you upload them to the computer. However, if you lose a card, or one of them gets damaged, you haven’t lost all of your images, and you haven’t lost the first, middle or last few days worth of images. You’ll still have photos from each day on the other cards. This is how I shoot nearly everything. It’s sometimes irritating, but not nearly as irritating as losing everything.
Post # 13
ANNNNND (sorry, forgot this), invest in a memory card holder! This is the BEST way to protect your cards and the precious images they hold. A card thats been tossed in a bag to get scratched, bent, wet, etc. is at HUGE risk for malfuntioning!
Post # 14
@becrocks: was this your wedding or just a portrait session?
Post # 15
oh my… i would definitely hold off on writing a bad review…but also confused if this was an engagement session or not?
Post # 16
If this was a wedding something is very fishy. No one shoots an entire wedding on a single memory card. Pih your photographer for more details.