(Closed) Picking up my dress – or maybe not :(

posted 5 years ago in Dress
Post # 3
Member
601 posts
Busy bee
  • Wedding: August 2013

I would think if it was there fault they shipped the wrong size they would rush the new dress. 

Post # 4
Member
249 posts
Helper bee
  • Wedding: May 2013

I had a similar problem earlier this month. In November I ordered my dress from Davids Bridal. I am normally a street size 6/8 but in the dress I was a size 12. They didn’t have it in store so they ordered it for me. Same as you, I am getting married in May. When I went to pick up my dress it was huge!! I was swimming in this thing. The lady said they would reorder the dress for me a size down and work with alterations. #1 they said my dress wouldn’t come in until mid-march!! #2 they quoted me an additional 400-500 dollars in alterations. I was horrified! Lucky for me their manager was great and Fiance was able to convince her to give me a full refund (he works in management himself and knows how to work customer service). I then found a highly reputable seamstress online who custom makes gowns and ordered from there a dress even more beautiful then my original one at more than 50% discounted from the price of my original. And I won’t need many alterations. Many bridal shops however refuse refunds which makes incidents like these that much more frustrating. Best of luck to you . . . I would make sure to hound them about getting that dress in on time because these bridal shops just don’t seem to care at all.

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