posted 3 years ago in Pets
Post # 3
459 posts
Helper bee
  • Wedding: November 2013

I can understand why they have that policy. It puts a whole other level of resposibility on them to make sure your dog doesn’t get away from the walker, doesn’t snatch a piece of trash off the ground and eat it, etc. It would be nice if they’d make people more aware of that so you can make sure she goes before drop off or so you can arrange to pick her up sooner. 

That being said, I don’t like Petsmart groomers either. I used to work at my vet’s office and we got quite a few dogs in with issues from being at the groomers. 

Post # 4
1007 posts
Bumble bee
  • Wedding: November 1999

So sorry your dog went all over your car seats, that really sucks. Why wasn’t she allowed to go potty right before putting her in the car?

Post # 5
279 posts
Helper bee
  • Wedding: June 2013

Right, I was going to say… whenever we get my dog from Petsmart, he goes IMMEDIATELY when we get outside. They don’t have time to let all the dogs out to do their business. So they either go in the cage or hold it. When Weasley was there for neutering and some other treatments, he was probably there for 8+ hours. I felt bad, but it’s not every day.

Post # 6
1745 posts
Bumble bee

I wouldn’t want them walking my dog. I think the owner should be responsible for walking the dog before and after. 4 hours isn’t that long if you walked the dog before…

Post # 8
409 posts
Helper bee
  • Wedding: June 2014

4 hours does not seem that extreme and I understand the policy. I assume most gromers would have a similar policy in effect. All types of dogs get groomed and there is no way for the person grooming a dog to know if the 150 malamute knows how to heel or if it will run away the second you leave the door. It would be too much of a liability and no one making fairly minimum wage wants to be responsible for someones dog running away and getting hit by a car. The best bet would be to find a groomer that has an outdoor fenced in yard that the dogs can hang out in.

Rather than be concerned about the dog being in a cage for 4 hours I would also be wondering what is wrong to cause diarrhea.

Post # 9
306 posts
Helper bee
  • Wedding: August 2013

I understand that you are upset, but I also agree with PetSMart’s policy. It is in their best interest to not take your dog out of the store to potty. If anything happened to your dog, can you imagine how upset you would be then!!!

I take my dog to a locally owned grooming location. I love them, and they are a little more expensive. But they also do not take my dog out to potty there either. I make sure that I take her for a short walk around the block before going in and after I pick her up just in case she needs to go. That part is my responsibility.


Post # 10
394 posts
Helper bee
  • Wedding: December 2013

My sister is a dog groomer, and hears so many horror stories about Petsmart grooms. I would recommend a local, small business if there is one in your area.  They actually care about the dogs they groom.

Post # 11
2460 posts
Buzzing bee
  • Wedding: November 2013

My dog is 7 years old and requires frequent grooming and she has never been taken to the bathroom by a groomer. I always take her right before I drop her off and she goes as soon as we get outside. I actually agree with PetSmart on this one, sorry.

ETA: I also use a local groomer


Post # 12
3570 posts
Sugar bee
  • Wedding: September 2011

I hate Pet Smart and never go there.  Next time you should go to a local groomer.  That poor pup!  Hope your baby is feeling better soon.

Post # 13
236 posts
Helper bee
  • Wedding: June 2011

I agree with everyone who says they shouldn’t have to walk your dog.  I would be so worried that my dog would break free from them and get hit by a car or run away. 

I do think it’s ridiculous that they keep your dog for 4 hours though.  I complained once that there’s no way my 7lb dog takes 4 hours to groom and they said that I could pay an extra $10 or $20 (I forget) to have them “rush.” They probably spend a total of an hour on my dog but because of them overbooking appointments, they have to keep them for 3 extra hours.

Post # 14
10384 posts
Sugar Beekeeper
  • Wedding: September 2010

Is 4 hours a lot for a dog that size? My lab can easily go 8-9 hours without an accident. 4 hours would be nothing. It’s not cool that they didn’t make the policy crystal clear to you guys, though. What a horrible place to have a dog accident! Thank god we have one of those waterproof back seat protecter covers!

Post # 15
4413 posts
Honey bee
  • Wedding: June 2012

I worked at PetSmart in high school and when I was first hired they were in the midst of a calamity after a dog escaped from the grooming salon (I don’t remember the circumstances). So I definitely understand the policy! It is sad that your pup was traumatized, though 🙁  local groomers definitely do a better job!

Post # 16
13168 posts
Honey Beekeeper
  • Wedding: July 2010

This isn’t PetsMart’s problem.  Your 9 month old puppy should be able to hold it for 8-9 hours without trouble (good rule of thumb is 1 hour for each month of age) so it is no problem for her to be in a crate for 4 hours.

Besides, I 100% agree with PetsMart on their policy of not walking the dogs.  That is the owner’s responsibility and it would be a huge liabilty for PetsMart if they didn’t have such a policy.

Honestly, sitting in a cage for 4 hours won’t give your dog diarrhea.  So this really probably has nothing to do with PetsMart and is simply a case of bad timing for when your puppy happened to get sick.

Leave a comment

Sent weekly. You may unsubscribe at any time.

Find Amazing Vendors