Post # 1
My fiancé and I thought that registering at bed bath and beyond would be an awesome choice. But we were very wrong. We had the most awful experience and had to deal with the most flaky and stupid sales associate. Two days ago we had registered for some items and had gone back to the bridal registry section when the sales associate said that she noticed she had spelled my name wrong. In order to get a confirmation email and get online access to our registry, I knew I needed to have an email. I thought that I would be receiving that email the moment I stepped out of the store but I never did. So I called yesterday and tried to explain I didn’t get an email only to speak to the manager who said he was going to personally send me an email through my correct address. But, yet again, I never received anything. So today I call and I get connected to someone who is actually in the bridal registry section and they claim that my name is still spelled wrong. So obviously at this point I’m very angry and I kind of took it out on the guy but come on. Two days and it still hasn’t been fixed. This is about customer service, promptness, and professionalism rather than needing the registry immediately open for our guests. This is just adding to the extra stress and I should not have had to call twice for something that should’ve been done the day we registered. I doubt they’re going to try to make up for this with some in-store perks. But I really think that they should because I am on the verge of canceling our registry with at least this location. What would you do. Would you cancel your registry with them?
Post # 2
If this is your biggest problem, life is good. Don’t expect anything for free, this is hardly “the most awful experience”.
Post # 3
charismacharm: As frustrating as it may be, I don’t think it’s worth getting all stressed out about. People make mistakes. Unless you can honestly say that you have never made a mistake in your work, I woud be satisfied that it gets fixed.
Post # 4
Ugh, what an awful experience!
Could you start up a new registry online? We didn’t go to the store to register, but signed up online… added things from the website (made sure they were still available in our local store), but then did go to the store and I just used their app and added in-store items. I had read horror stories about the associate walking around with you to pick out items; FI and I did not need that, so we did it this way instead. No problems.
Since your name is spelt wrong, people wouldn’t be able to locate you by that anyway (just by FI’s if they searched that way). Or, if they do eventually fix it – you could delete one of them.
Post # 5
We had a great experience with our BBB registry….because we created it online and didn’t have to interact with any sales associates. If the registry was already created, I think you can go to their website and claim it so that you can do the online management stuff. You can probably update the typo too through the online portal.
Post # 6
Honestly, I think you are overreacting. Yeah it’s annoying, but people make mistakes. It’ll get fixed, so relax. Don’t pop a vein over them misspelling your name for two days.
And taking out your anger on that innocent guy isn’t fair. It’s not his fault that some other girl screwed up. Save your frustration for management, but remember you catch more bees with honey, even if it is their fault unfortunately.
Post # 7
I did my registry with them online and it was super easy. The only other real option for regustry where I am is Sears. If you’re not happy with the service you receieved then look elsewhere.
Post # 8
I don’t know but it really does not seem like the world is ending. We had nothing but a wonderful experience with BB&B! People make mistakes.
Post # 9
charismacharm: I would be frustrated too, you expect people to do their job right but sometimes mistakes happen. It’s more frustrating that you had to ask a second time. Plus im sure you are so stressed out about a million other things that something what would normally not be such a big deal feels like the end of the world. I think you should just take a deep breath and work with them to resolve the issue and move forward. I’ve had a lot of friends register at BBB and have wonderful experiences, plus it’s great for your guests (hello coupons!) try to just remember that this is a little thing and you will encounter even more little things as the planning goes on. Try to talent step back and approach the situation with non wedding planning eyes lol. Also it’s ok to come on here and vent that’s what the boards are for!
Post # 10
Calm down. I sure hope this is the worst thing that happens during the entire wedding planning process otherwise you might lose it.
Post # 11
I agree with the other bees, this is just not something to freak out about. I understand it was an inconvenience, but that was it..an inconvenience.it happens. I’m sorry it stressed you out so much, but I would say maybe take a break from planning and do something fun so you can have have time to relax and enjoy all of the planning..it should be exciting and fun, not such a downer.
Post # 12
I will say that BBB is much better than most places for registering as an FYI. Although this small snafu is frustrating to you they have better customer service for your guests. Macy’s and Bloomingdales are terrible! I have purchased items off of their registry for other weddings that are no longer available yet are still on the registryas available. They take the money out of your account and then a few days later put it back with no email letting you know this!!!!
Crate and Barrel and Pottery Barn have also been easy to work with. Just go online and do a new registry for BBB. Annoying yes but much easier to do. There will be worse situations that are going to occur in this process. If your response is going to be to yell at people you need to take a step back and collect yourself.
Post # 13
I would recommend using a different store for your registry. Bed, Bath, & Beyond and Target have the worst registries I’ve ever seen. I haven’t used them personally, but as a purchaser, I have noticed the items that I bought were not marked off the registries. I’ve had multiple instances where I purchased the same item as someone else for a wedding, bridal shower, or baby shower.
Post # 14
That sounds annoying! Must be your particular BBB store because we had nothing but a great experience at our local BBB store. I hope you get it sorted out!
Post # 15
dojx: I had a great experience with Bed, Bath & Beyond. All mine were marked off the registries properly. I’ve found that problems with online registries are usually user errors. Are you sure that when multiple of the same items were brought to an event that the other buyer didn’t purchase at another store and not tell anyone? Or they also could have found it online on the registry, then gone to buy in store and just didn’t tell anyone that they bought it.
charismacharm: Either way, I’d either go to the store and watch them change your name, or just simply start a new registry online with your correct name and add in all the items that you wanted.