Please Add Advice: Pave Set Nightmare (The Resizing Mistake)

posted 3 years ago in Rings
Post # 3
Member
5483 posts
Bee Keeper
  • Wedding: October 2013

@Mumbles88:  OK, I dont know much about this, but the best option would be, imo, having BN make you a size 5.5. For all three. Start over, get the same set, and have them make the correct size for you based on their misinformation. Do you think they would be willing to do that? BTW I love your rings.

Post # 4
Member
1158 posts
Bumble bee
  • Wedding: July 2014

@Mumbles88:  your rings are beautiful! In order to continue to wear them without the fear of God in you, I would take it to a reputable jeweler while you still can and have them make the repairs. It might be a bit costly all at once, but it will be cheaper than buying a brand new wedding set (and the sentimental value of a new set won’t be there, which for me, is equally important)

I also have a pave engagement ring that we bought as is at our local jewelry store. It was too big so we had to get the metal balls put inside my ring (see attached picture). They said resizing the traditional way (cutting in the middle and melting the metals together for a small size/adding in more metal for a large size), bends the metal and all of the prongs of the pave diamonds. If you do need resizing, this is probably a safer route to go.  Sorry, the picture isn’t the best (blackberry picture)

Post # 5
Member
3222 posts
Sugar bee
  • Wedding: April 2015

@Mumbles88:  I don’t have experience with pave rings, but I have dealt with Blue Nile. 

Do you have documentation of who you spoke with and when? I find that you really need to push with them if they don’t seem to be accomodating. If loose/falling stones are covered under your warranty, when you send in your ring, you need to make it clear to them that a newly manufactured setting would be the most prudent solution. Also stress that while you appreciate the ease of online service, shipping your ring back to them for repairs is a big inconvenience, so you would appreciate them fixing their mistake once and for all. BN generally has good service, but you do need to be direct, firm, and insistent. They’re a big company, and absorbing the costs of these types of repairs are built into their prices.

Sorry you’re dealing with this, your ring set is just precious. Hopefully this can be resolved quickly and with little stress! 

Post # 8
Member
687 posts
Busy bee
  • Wedding: August 2014

Oh no, so sorry to hear about this! 🙁

I would recommend that you ask to speak to a supervisor and go through the story again. Especially if you have emails that prove that they claimed outside work wouldn’t affect the warranty. Unlike a “mere” CS rep, a supervisor will have more decision-making authority and hopefully will be able to end this unpleasant experience for you.

Post # 9
Member
3112 posts
Sugar bee

@Mumbles88:  I’m so sorry!  So are you just waiting to hear back from BN when they look at your ring?

Post # 10
Member
1633 posts
Bumble bee
  • Wedding: June 2011

Yeah you need to call back and immediately ask for a manager.  And if they can’t help you then you need to talk to their manager.  They F*ed up.  They have given you inconsistent information about what you can and can’t do with their warranty, and resizing pave is what would cause loose stones, not soldering.  They broke your ring.  I think you should ask for a replacement set of the same thing in a size 5.5 with them soldered together.  Because that’s what they damaged.  

Post # 12
Member
687 posts
Busy bee
  • Wedding: August 2014

I understand that this must be so incredibly frustrating! However, I think it’s time to put your emotions aside and start being more persistent with them. Supervisor not available? When will he/she be available? Get the exact time and call back then. If all else fails, hang up and try again and keep calling till you get to speak with somebody who actually knows what they are doing and doesn’t blow you off.

This is all not your fault – you called them ahaid every single time you needed something done, you got them to approve every one of your decisions and you definitely should not have to pay out of pocket for their mistakes! Best of luck with this, I’m sure once they sense that you are not “weak” they will start treating you much better.

 

Post # 13
Member
1261 posts
Bumble bee
  • Wedding: May 2014

I agree….your rings are beautiful! First off…I don’t believe soldering caused the loose stones, sizing is more likely the issue..which is what you said. It sounds like BN is trying to put the blame on someone other then themselves so they don’t have to pay for it, but that’s just my opinion.

This is what I would do. I would send the rings back to BN for them to “fix” or do whatever they need to do. If when you get it back you continue to have problems with stones falling out, loose stones etc. I would see about possibly getting a different ring. An e-ring/wedding set is something you are going to be wearing everyday…you need to know it’s secure and you can wear it without worry. 

sorry you have to deal with this….it’s a pain. Good luck!!

Post # 14
Member
1633 posts
Bumble bee
  • Wedding: June 2011

@Mumbles88:  

Sorry all this is happening to you.  You made a good point though about maybe getting a new style since pave stones are likely to come loose at some point with daily wear.  I’m rough on my hands so I will never be able to wear anything pave with daily.  It’s just not something I’m willing to deal with as far as care and cleaning.  You have to be very dilligent about having pave prongs checked every six months and even still a stone or two can come loose over the life of the ring.

I would recommend a band with bezel, prong, or some comination of them for you bands.  They’re just sturdier than channel or pave.

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