(Closed) Please Beware Hannelore’s Bridal in Alexandria, VA

posted 8 years ago in Dress
Post # 3
Member
2186 posts
Buzzing bee
  • Wedding: September 2010

wow. definately sucks that you had such a negative experience. now im freaked out – i went to Hannelores and perchased my dress there. Never had a problem, always very nice and responsive – they even opened the store for me prior to thanksgiving so i could get a picture of me in the dress to show to my MIL when we saw them on thanksgiving.

My dress is due in this week, so hopefully everything goes smoothly. You should contact Hannelore herself and let her know what happened. Shes super perceptive and very nice.

Post # 4
Member
875 posts
Busy bee

I would contact the manufacter directly.  If it was their error, they should definitely be willing to help you.  I had a similar experience with a less expensive company as a bridesmaid, and I know that they did make it right.  I would definitely talk with them.  (I would also ask to speak to the owner, and if need be tell her look…  I was so unsatisfied that I posted a comment on a nationally known website about your shop… if you make things right the way you should…  I’ll write a positive review of the correction as well as post another comment line about how they resolved the problem. 

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