Okay so I could really use some advice.
Back in DECEMBER, I contacted a venue for my daughter’s wedding. It is a church’s outreach building. They have a beautiful garden and building that they use for weddings. I met with their coordinator on Dec. 17th. She said she would get back to me before the new year to let me know if we could get the date we wanted (she has to get it approved). After numerous emails, calls and texts that were not responded to, I finally hear from her on Jan. 15th. We met on Jan. 17th to go over what was needed and details. THAT DAY I sent her a confirmation email (since she said I did not need to put down a deposit). I sent an email so I had her confirmation in writing. The email stated everything we talked about – all the charges, what they provide, what I need to provide. Again numerous emails and NO RESPONSE. Finally today I receive this response from her :
“I apologize, We are a ministry first and that has been my first priority going into the New Year. We have been extremely busy. I have not forgotten you and I have two very close weddings way before yours. We are not an event center and offer at hardly any expense a place to celebrate your special day and happy to do so. That doesn’t mean we don’t answer your questions, but I am not exaggerating how busy it has been. This is the first week I have been able to breath and worked until 11pm last night to finish a proposal that was due today. I came in early this morning to catch up on emails. With that being said, I have done in this place alone 10 weddings in two years and all went off without a problem.
I have highlighted the answer to your questions. I will try to meet with media dept. today to get the final details on the media equp. I will count our shepherds hooks. We will be cleaning up this week and organizing then I will let you know.
Have a great day and send me any more questions you may have.”
Remember it was a over MONTH before she contacted me. All I am trying to do is confirm what is covered and what I need to provide…so I can buy those things at the best price I can.
Also in the email, she was supposed to give me information on one of their officiants. So we could contact him to see how my daughter felt about him. Her response was that she contacted him and he has agreed to do it, but we don’t need to contact him until right before the wedding. But we don’t know him!! What if he doesn’t want to do the sand ceremony or other things? That’s why we wanted to talk to him.
She won’t give me an exact price on things like “Well you need a security guard after 6p” – okay what does that cost – “Oh about 20-30 an hour, I will find out later”
She says I might need to pay for: kitchen people, day of coordinator, etc but won’t give me specifics because we haven’t decided on things like food….but I can’t decide on food until I have a venue!
I can’t wait until 2 months before the wedding to find out it is going to cost me a lot more because of all these additional costs! I just don’t have that money.
I am frustrated because every time I contact her, it is a month before she contacts me. Not only that she ignores all my other emails…..now I am only emailing/calling once a week.
I think she doesn’t plan on working on my daughter’s wedding until July (wedding in August)…that’s the feeling I get.
Do you think I am overreacting?