Post # 1
I bought a 6x6mm, 1.1ct amora/enhanced moissanite from moissaniteco. It arrived the other day. It’s not what I was hoping for. I was realistic in knowing this would not be a colorless stone, but apparently I’m more color-sensitive than I thought.
When I ordered the stone, the site looked like this:
I thought I could handle an “I” color since my sidestone in my e-ring are G-H. The little verification that came with the stone listed it as a “J.” I reached out via e-mail, was told all cushion cuts are “J” in color. Today, their website looks like this:
Of course, I want to keep working with moissaniteco because I have heard so many wonderful comments on their customer service. I replied to my e-mail response over 24 hours ago (and within an hour of getting the e-mail). I have yet to hear back. The correction has been made, which is great, but I’m a little irked they have not answered my e-mail. Do I need to get my feet back on the ground?
I’m certainly not trying to bash the company. The color issue is well known for moissanite. As much as I’d like to continue working with them, I’m starting to think I might just notice the color more than others might. So that leaves me wondering about alternatives. I’d like to stay away from diamonds for various reasons…but I prefer a more colorless stone over colored gems. I am strapped on time and was not expecting this hiccup. Advise? Words of wisdom?
Post # 3
@Papillon23: You’ll notice that there’s a “faceup” color and a “GIA” color. Moissanite isn’t graded like diamond because it has a tendency to change color depending on environment/setting, hence the “face up” and “GIA” differences. I encourage all ladies here to only judge the color of their stone once it is set. Can’t stress that enough. You aren’t going to be wearing a loose stone. Moissy is highly reflective. Just being against your skin is probably adding to the color right now. Just some thoughts.
Anyway, I really hope you find a happy medium for all this! I haven’t dealt with them, but they seem to stand by their products.
Post # 4
I emailed them earlier this morning and they haven’t gotten back to me yet either. I’m assuming they are really busy, because they have always answered every email I have sent them…even if it wasn’t right away. So in that aspect, I wouldn’t worry about it if I were you. They will get back to you.
It’s true some people are more sensitive to color. Also, the fancy cuts show more color than round. That is why even with an Amora, you are only getting a J color. I know it says something different face up, but the GIA cert says J.
Have you considered an Asha? You could send the moissanite back to Moissaniteco and ask them to exchange it for an Asha instead. They also own http://www.ashadiamonds.com/. You could get a loose Asha and see if you prefer that color as it tends to be whiter.
Post # 5
What do you want them to do? (not a snarky question, just wondering) They made the correction, and it’s good that you figured out that you’re more color sensitive! I think if you really don’t like it the only thing you can do is send it back.
Have you thought about Asha instead? I have a round and there is absoutely no visible color anywhere. It’s cheaper than moissanite too!
Post # 6
@pfinarffle: I have looked at the stone in the setting…it just wasn’t doing it for me. I was really hoping that it would face up whiter than it did.
@MrsBlueSeptember: I’m glad to hear you’ve reached out to them too and haven’t heard back yet. I read everywhere that they are very prompt in responding, but I will definitely give them more time.
@GoldfishPie: I would have loved for them to respond right away and go, “sorry for the confusion, we just updated the site. Now, let’s go over your options.”
I have this negative idea about Asha and CZ. I’m not sure where it came from and I’m working on opening up to it. If I’m already looking beyond diamonds and it will look how I want it to look while not breaking the bank, then I’m interested.
Thank you, ladies. I feel much better now 🙂
Post # 7
do you have any pictures to share? Just curious on seeing what it looks like. I hope you can get it fixed or find something better!
Post # 8
@Soon2bMrsGski: I have pics but need to dig up a cord to upload them (moving, so everything’s in boxes). I will try to get them up tonight.
Post # 9
I would really love to see pics, too. We are looking at Amora cushions as well (6.5-7 mm) and I seen so many wonderful pictures that I was starting to think it was too good to be true. Would like to see pics of an “imperfect” stone.
Post # 10
my guess is that moissaniteco has run out of “I” stones, or it has re-evaluated the color and decided they were all “J” and not “I”.
Post # 11
I worked with betterthandiamond.com, which, from what I have read, is where moissaniteco gets their Amora enhanced moissanites. I was more pleased with the amount of information listed on btd.com, particulary concerning the return policy on loose stones. I also tried contacting moissaniteco on two separate occasions, but they only answered one of my emails. I resent the one they did not answer, and it has now been over a week with no response. This was the most important question, so I chose to work with someone else.
Post # 12
Wow. Sorry all you ladies are having such a tough time! 🙁 I’m sure the color sensitive ladies will really like the Amora Gem that everyone’s raving about. In the meantime, this is the annoying risk we take until mainstream jewelers finally start stocking moissy regularly so we can see it in person. (HINT HINT JEWELERS!!!)
Post # 13
That sucks; if you decide to return it, you shouldn’t have to pay the restocking fee since you ordered the ring based on what was on their website. You paid for and expected a different product than what you received.
Post # 14
@janie-janie: The Amora cushion cuts were always graded “J”. I think it was just the faceup color that had something different.
@obsessivebee: I really think they are busy or short staffed this week, because all of the emails I’ve had with them this week have been delayed. One night I got an email from someone at 11:00 pm my time (EST). I thought they were done at 4 pm PST, so I was surprised to get an email…excited too though, because I was waiting to hear about my ring.
Post # 15
Sorry you’re disappointed 🙁
For what it’s worth, I also had color problems with my fancy cut moissanite – ended up sending it back.
I really hope you’re able to resolve this and get a cushion cut in a color that’s acceptable to you!
Post # 16
@GoldfishPie: Hello, I’ve read many comments on Moissanite, but fewer on Asha. Can you please tell where to buy an Asha diamond? and are you completely satisfied with yours? I know Moissanite is tested “positive” for diamond using a diamond tester, is Asha the same as well? Thanks alot and have a great day!