(Closed) Please help! Asking for a refund…

posted 7 years ago in Photos/Videos
Post # 3
Member
1405 posts
Bumble bee

It’s highly doubtful that you will get a refund at this point, and whats more important to you than money right now is to salvage the best images from your wedding.  I would meet her in person, and review EVERY image taken together.  Cull them down to the best shots and ask them full res on CD.  At least you can hire a third party to clean them up or make a DIY album if necessary.  You can talk about a partial refund on the albums and prints that were not delivered or not to your satisfaction, but the photorapher did shoot your wedding and did supply you with some items so a full refund will be  hard sell.  How much did you pay?

Post # 6
Member
1000 posts
Bumble bee
  • Wedding: September 2009

@crissycakes: Hey Crissy, so my first question is WHY isn’t the other album done? When she asked you for changes etc., how long did you take to give her the requested changes? I only ask because if she sent you the design after 3 months, and you took another 9 months to send her back changes, then this would be excused. If that isn’t the case, and I’m guessing it’s not or you wouldn’t be so upset, the only thing you could ask for a partial refund for the products not yet delivered. Or if there are some glaring problems with the products that have been delivered, point those out to help your case. Who chose the images that went into the album you received? You or her?

Chances of getting any money back for the photos/time shooting, is slim to none at this point. You’ve had a year and haven’t expressed much disappointment if any with those, and even if you did, most photographers have it in their contract they don’t guarantee every shot will come out perfect.

Post # 7
Member
9029 posts
Buzzing Beekeeper
  • Wedding: June 2011

I dont think you can get a refund but if she is in this country you can sue and then give her bad reviews too to warn everyone away.

Post # 8
Member
399 posts
Helper bee
  • Wedding: October 2012

@bells: Suing is probably the worst advice. It would cost her more to sue than she could ever hope to get back with a partial refund, and she would likely not win because the photographer is probably protected against that in their contract. What is with Americans and jumping to advise people to sue??

 

@crissycakes: This is a tough spot for you. What’s more important, getting the prints/other album or getting money back? You probably can’t have both. If you’re unhappy with the quality of the photos/album you already received, you might want to say nevermind about the prints/other album and that you’d like that money refunded. It’s going to be a hard sell though, especially if they’ve already been ordered, and I don’t know the details about why you’re still waiting on the other products. If you want the products I think it’s ok at this point to give the photographer a polite ultimatum – if I don’t receive these items by ______ then I want ______ back. Is there something in your contract that guarantees delivery by a certain date? This is one of the biggest mistakes I’ve seen on this forum and others – not having a delivery time frame set up from the start. If there’s no time frame, you probably can’t get any money back. Your best bet is to wait until you get the products and then leave reviews to warn others. =/

Post # 10
Member
1000 posts
Bumble bee
  • Wedding: September 2009

@bells: This is terrible advice. People are way too quick to sue/try to ruin people’s businesses before even trying to work things out. That’s what is seriously wrong with this country.

Post # 12
Member
1036 posts
Bumble bee
  • Wedding: September 2011

I would try and contact her, advise that you have not received the items that you were to receive per your contract and ask if you can receive a full resolution CD of all the images at this time.  Then you can take those images to a third party, they can edit them for you, and you can make your own prints and albums.  Try and get the files from her, and then you have control in your own hands again.

Post # 13
Member
1405 posts
Bumble bee

You may negotiate a 20% refund in the end, but start out steeper, ask for 50% to get their attention and give them incentive to finish your images (cheaper than paying you 1000 bucks). 

Post # 14
Member
1000 posts
Bumble bee
  • Wedding: September 2009

@crissycakes: Blah, I don’t have any more advice, just sorry this is happening to you! I hope you get your products or a partial refund for those products soon.

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