PLEASE HELP ME PROBLEM WITH VENUE!

posted 3 years ago in Reception
Post # 3
Member
1570 posts
Bumble bee
  • Wedding: August 2013

Do you have the contact information for the owner?  If not, drive over to the place and ask to see manager, and tell him you need contact information.  Do NOT agree that they will contact owner.  Look around, if liquor license, it may give you information about owner.   I am not getting a good feeling.   Do you have signed contract?  Who signed it on restaruant’s side?

Post # 5
Member
1570 posts
Bumble bee
  • Wedding: August 2013

  elliptical2013:     1.  Tell them you want owners name.   Are they in the US?  Can you google them, look up state filings, etc.  Continuing to call is getting you nowhere. 2.  Send them a certified return receipt letter than she is not responding to you and that unless that changes, you do not see how they can handle wedding. do you have a contract?

Post # 7
Member
1570 posts
Bumble bee
  • Wedding: August 2013

 

elliptical2013:  

 

haha, sorry for typos

 

Send via Certified Mail, return receipt requested.  It is proof that they received it.  This situation is not good, and you need to get their attention.

Post # 8
Member
3044 posts
Sugar bee
  • Wedding: September 2016

Next time you call ask who the owner/manager is and get a name – that way you can ask for them by name the next time. I would let them know that you are extremely concerned about not getting in touch with their coordinator, you have tried every day, and they just don’t answer you. tell that manager exactly what you need to know/want to do payment wise and ask for how they can help you either track down this event planner or get someone else.

Post # 9
Member
560 posts
Busy bee

elliptical2013:  7.09 is quite early for a business purse dial, I think she was embarrassed.

Perhaps she is not on target with the things she needs to arrange and is postponing the call?

I think you should Voicemail her! List roughly what you want to say to her, keep it short but give enough info so she can get back to you with the relevant info when she does call.

Make sure you mention that you expect her to phone you back by a certain date as you are feeling a bit stranded right now with questions outstanding.

A polite, succinct voicemail will work wonders and give her time to prepare for her next call with you in real time.

Post # 12
Member
560 posts
Busy bee

Did you give her the 20% or directly to the restaurant?<br /><br />

If you feel she is not carrying out any duties at all you should hint to the staff of the restaurant that you are considering firing her, (whether you will or not is up to you), but this should jolt people into action.

Post # 14
Member
1197 posts
Bumble bee
  • Wedding: August 2014

I’m so sorry this is happening to you!  Definitely get the owner’s/boss’s name and contact info and only speak to them if necessary.  

ETA: also, if you have an email address for her, I would communicate through email only.  (1) it leaves a physical record of what you and her have said, and (2) if you add a read receipt, you can have proof that she’s read your messages.  I would also start looking for other possible venues in the area just in case things really fall through (which I truly hope they don’t!).

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